Home & Roost Erfahrungen 2026: 4,8 von 5 (100 Bewertungen)

Bewertung

4,8

Hervorragend · von 5 Sternen

Stimmen

100

100 in den letzten 12 Monaten

Zoohandlung

86%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

100 in 12 Monaten

Ihre Stimme

Erfahrung zu Home & Roost schreiben

Barbara Jamieson

GB · 25. August 2026

Verifizierte Bewertung

Home & Roost Cat Shelter

I've never purchased a shelter for housing a stray cat before but just feeding the poor little soul was not enough. I do have a dog who is not overly keen on cats but winters with cold and rain worried me so I bought a shelter that hopefully the cat will use. This was not the cheapest around and I did a bit of homework but kept coming back to Home & Roost's XL Mayfair cat house. It arrived quickly via DPD, had a couple of nicks in the wood in places but overall it appears solid and reasonable quality. I treated it with a couple of coats of Fencelife and also noticed that when the legs are attached that some people were creating a step as the extra height from the legs made the flap quite high up. My husband rigged up a rough frame to keep the flap open whilst the cat got used to it and we decided on bricks rather than the wooden legs. It works for me and keeps the shelter off the wet ground! He also secured the roof with hinges so I didnt have the bother of taking the roof on and off anymore. Sorry I dont have the option to attach pics. 😒

0

25. August 2026

Jenny Roper

GB · 17. August 2026

Verifizierte Bewertung

Very well made hedghog house

Very well made hedghog house with a good sized entrance, delivered very quickly, despite a slight courier delay but that wasnt companys fault. I tucked in the garden as a hopeful hibernation spot, so not putting any food in and week later caught footage of hedgehog entering it to check out 😀

0

17. August 2026

Melanie

GB · 11. August 2026

Verifizierte Bewertung

Nightmare

I had the wrong panels delivered in my original parcel. I had to have 3 panels replaced due to having faults/not put together properly or checked before being sent. Some pre made panels had screws coming through the side. For £330 I had expected a better quality. I now have a door with the wire a different way to all the others. Very sharp wires exposed inside the door. Door catches are sharp. A couple of door catches have pitting in the metal. On the side panels the pilot is placed directly opposite a thin bit of the tongue and groove so the wood just snaps and splits. The company replaced the badly made and wrong panels but really that is the absolute minimum they should have done in the circumstances. Delivery of replacements took a while and I was told it's because the panels are not kept in stock, if the original parcel was actually checked before being sent, replacements wouldn't have had to be sent. Not an experience I wish to repeat. Cannot recommend and will not be ordering from here again.

0

11. August 2026

Home & Roost

Antwort des Unternehmens · 11. August 2026

We are very sorry to hear about your experience and sincerely apologise for the issues you encountered with your order. Unfortunately, there was a production error with your panels, and we completely understand how frustrating it must have been to receive incorrect and faulty parts, followed by the additional wait for replacements. We appreciate that having to arrange replacements in the first place is far from the experience you should have had, and we are sorry that the product did not meet the quality standards you reasonably expected for the price paid. We are particularly concerned to hear about the sharp wires, screws coming through the sides, and the issues with the door catches and tongue-and-groove sections. This is certainly not the standard we aim to provide, and your feedback has been taken seriously. We welcome you to discuss these issues further with us so we can find a suitable resolution. Please contact [email protected] Once again, we sincerely apologise for the inconvenience and disappointment caused. Kind regards The Home and Roost team.

Kerry

GB · 10. August 2026

Verifizierte Bewertung

Easy use website

Easy use website Easy ordering Excellent products Been using for a few years,

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10. August 2026

Customer

GB · 10. August 2026

Verifizierte Bewertung

Great price and speedy delivery but…

Great price and speedy delivery but quality of product was disappointing in places. There were splits in the wood which needed repairing as we built it. The instructions sent were not specific to the unit we purchased so we had issues getting to grips with it initially. The special "liner" purchased to protect the base was just a piece of ordinary household lino which had no means of securing to the base..good job we had some double sided tape!! Hopefully it will last but not sure at this time...will see what happens in the colder months, although we have ordered a custom made cover in readiness for this Further Info: Had a fantastic and comprehensive response from Alan. Their customer service is excellent.

0

10. August 2026

Home & Roost

Antwort des Unternehmens · 10. August 2026

Thank you for taking the time to write all of that out. Three stars is fair, and the detail in it is far more use to us than a bare one or five would have been. Splits should not have been there, and I am sorry you ended up repairing them yourself partway through the build. That is not the job you paid for. Get in touch with your order number and I will send replacement panels out. If you are able to send a photo of the splits at the same time it goes straight to the workshop, because seeing where in the timber it happens is how we work out what is causing it. You are right about the instructions too. There is no assembly sheet specific to the 5ft Sandhurst Single, so what you received was our general one. That is our gap rather than yours, and we are working through the range putting it right. The floor shield is a different story, and I am glad you raised it, because it plainly does not look deliberate. We leave it loose on purpose. Rabbits chew, and any adhesive holding a floor down eventually ends up eaten, which is a vet trip nobody wants. It is cut to the footprint of that particular hutch rather than being an offcut of household lino, and in normal use the bedding goes on top and the weight of the animals settles it flat within a few days. Loose is also what lets you lift the whole thing out to clean, which is half of what it is for. On the same reasoning, I would keep an eye on the double-sided tape. What we have got wrong is not saying any of that on the page. You should not have had to work it out with a roll of tape in your hand, and I am getting that changed. If you would rather deal with the panels directly, email [email protected] with your order number and mark it for my attention. Alan Home & Roost

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Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.

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Ist Home & Roost seriös?

Home & Roost erreicht aktuell 4,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (The Hanger, The Loop, CT12 5DE Manston, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Home & Roost?

Kundinnen und Kunden bewerten Home & Roost im Schnitt mit 4,8 von 5 Sternen („Hervorragend“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.

Wo hat Home & Roost seinen Sitz?

Home & Roost hat seinen Sitz in The Hanger, The Loop, CT12 5DE Manston, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Home & Roost gibt es?

Die bestbewerteten Anbieter in der Branche Zoohandlung sind Animed (4,8 von 5), VioVet (4,4 von 5), YuMOVE (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Home & Roost beansprucht?

Nein. Das Profil von Home & Roost ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Home & Roost hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Home & Roost auf Bewertungen?

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Kann Home & Roost negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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