Bewertung
2,5
Durchschnittlich · von 5 Sternen
Holidu Erfahrungen
2,5von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
3
1 in den letzten 12 Monaten
Cottage
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (3)
1 in 12 MonatenIhre Stimme
Erfahrung zu Holidu schreiben
MyExperience
Verifizierte Bewertung
Avoid Holidu at all costs
Avoid Holidu at all costs. We booked a villa based on explicit, written reassurance from a Holidu customer service agent confirming the property featured a private outdoor pool. This was a flat-out lie to get our money.Upon arrival, we discovered there is no pool and never has been. The host was lovely and explicitly confirmed that Holidu completely falsified her listing data across the internet. When we immediately reported this massive breach of contract, Holidu's insulting automated AI chatbot trapped us in endless loops, completely missed the point, and automated a stressful complaint against our innocent host instead of providing human help. People work incredibly hard all year to save up for a single week away with their family. Instead of enjoying a chilled, relaxed holiday at the villa, we spent critical holiday hours trapped fighting a customer service bot, and we were forced to constantly drive around in a foreign country, spending significant extra money out of our own pockets on beach parking and sun lounger rentals just to access water. When humans finally took over the case days later, they showed absolutely zero empathy for the immense stress and disappointment they caused my family. They treated us like an annoying inconvenience rather than a defrauded customer. They flatly refused a full refund, gave us an impossible ultimatum to vacate mid-stay during peak July high season when there are zero alternatives, and forced a completely inadequate €334.61 formula on us that doesn't even cover our baseline daily out-of-pocket expenses to replace the amenity they lied about. This is a disgraceful, deceitful platform. They ruined our hard-earned holiday, left us financially penalized for their own system errors, and possess zero corporate empathy. We will absolutely never use this company again.
0
Sylvia
Verifizierte Bewertung
Abzocke
katastrophal dreckige und kaputte Ferienwohnung, auch Holidu schafft es leider nicht, hier Abhilfe zu schaffen.
0
Alex Cox
Verifizierte Bewertung
Don't use Holidu
I booked a property in France through Holidu, the pictures of the property looked great, but when we arrived it was totally different, to get to the property we had to walk up an alleyway that was never mentioned in the property description. The property had a terrible odor, it really wasn't nice. We went into the shower room and you would not believe the mess, the toilet was BROWN it hadn't been cleaned in months, OMG it was awful, the shower area was horrible, the grouting was black, the silicone was black, I wouldn't have showered in it. I contacted the point of contact and told her, she came to the property and agreed with the condition. She turned out to be the housemaid, she said she could clean it again if I wanted. I told her that I couldn't stay in a house like this. She then called her manager and explained the situation and sent him pictures. He spoke to me and said I should contact Hoildu direct and inform them that the property was not as advertised and totally unacceptable, we booked into a hotel that afternoon at our cost. Holidu asked for a copy of the hotel invoice, nothing else was offered to help. I sent several emails explaining everything but I didn't have any pictures of proof of how bad it was, so they couldn't do anything, they told me they will contact the owner and he wouldn't give us a refund or an offer of any kind. Holidu then offered me 10% refund as an act of good will. Which was totally unacceptable. I informed them that I was considering taking legal action against Holidu and the owner and that I required the owners full contact details so my solicitor can communicate with him. Holidu would only give me a concierge email and phone number. This would not be acceptable. I requested this several times, but that was all they would give me. Holidu kept informing me that they are just a booking service, I have a contract with Holidu. I will be taking legal action against Holidu. Please, please don't use Holidu, I won't. Date of experience: September 12, 2024
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Holidu Deutschland
Alternativen zu Holidu
Cottage-Ranking →Häufige Fragen zu Holidu
Ist Holidu seriös?
Für Holidu liegen bisher 3 öffentliche Bewertungen vor (2,5 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: Deutschland. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Holidu gibt es?
Die bestbewerteten Anbieter in der Branche Cottage sind Sykes Holiday Cottages (3,7 von 5), Holidaycottages (4,6 von 5), Cottages (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Holidu beansprucht?
Nein. Das Profil von Holidu ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Holidu hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Holidu auf Bewertungen?
Holidu: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Holidu negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Holidu im Handelsregister eingetragen?
Öffentliche Registerdaten zu Holidu liegen vor.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.