Bewertung
2,1
Mangelhaft · von 5 Sternen
Kfz-Ersatzteilgeschäfthertz.at
Hertz Erfahrungen
2,1von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
12
4 in den letzten 12 Monaten
Kfz-Ersatzteilgeschäft
17%
Anteil 5-Sterne-Bewertungen
Bewertungen (12)
4 in 12 MonatenIhre Stimme
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Nick
Verifizierte Bewertung
Avoid this location
I’ve always enjoyed excellent service from Hertz, but the Vienna airport branch is an enormous disappointment. Reading other reviews here, I can see that this is a pattern. Whilst I would not go so far as to describe it as fraudulent (which other reviewers have experienced) to represent a Renault Symbioz as the same thing as a Volvo XC40 is borderline unethical, as is the complete lack of transparency ahead of rental of a Euro250 “border crossing fee” when the staff have explained in detail the vignette system in bordering countries. Hertz brand management should investigate this location.
0
Ben
Verifizierte Bewertung
Pattern of potentially fraudulent damage claims?
This account serves as a warning to all potential customers of the Vienna Airport Hertz branch, and by extension, the wider Hertz brand. Read through the reviews - because this seems to form a pattern. We rented a vehicle in January 2026 and opted for the enhanced cover, just in case. We were presented with a condition report at the Hertz desk, however we were also told by staff 'not to worry either way' because we had purchased the enhanced cover. The car collection point was a 15 minute walk away, and unstaffed. We checked the vehicle, noticed various damages, but thought nothing more of it - particularly as the car park had entry and exit scanners. No damage occurred to the vehicle during our care. We returned the vehicle to a staffed location a few days later. I took photographs of the car's condition (make sure you do this). The return staff went around the vehicle with me and noted the condition against their PDA, and was essentially told 'no problems - you can leave'. So I left. Several minutes later, I received a final statement confirming zero damages, along with the return of my deposit, and a final account status of ZERO. 2 days later, I received a further email from Hertz claiming some (very minor) scratches to the underside of the boot area, and minor scuffs around the loading area of the boot lid - alongside an invoice of over 500 Euro, and a note to say that their enhanced coverage wouldn't cover this damage anyway. To date, no entry or exit scanner photos have been provided. Scratches in a luggage compartment loading zone are consistent with the normal use of a rental vehicle. According to standard industry "Fair Wear and Tear" policies, minor scuffs in loading areas are not chargeable damages. More importantly, it had been confirmed both verbally and in writing that no damages had occurred during our rental. We are still disputing these charges, and are prepared to meet Hertz in court to make their behaviour in these matters public. I would urge anyone experiencing similar issues to hold firm and dispute any unfair charge. We fortunately contacted our credit card provider and placed a block from them being able to charge it.
0
Verified Renter
Verifizierte Bewertung
Bad service and fraud operation
Be very cautious when renting from the Hertz location at Vienna Airport (Flughafen Wien). When I returned the vehicle, a physical parking agent inspected the car on-site and explicitly confirmed to me and my travel companion that everything was perfectly fine. However, days later, the station kept my deposit open and issued an automated camera report alleging body panel damage. The photographs provided by their automated system are completely blurry and unusable to the point where a human eye cannot even read the date or timestamp on the images. The AI scanning system clearly suffered a software glitch, arbitrarily drawing a digital pink line over completely empty, undamaged space. It was raining heavily on my return trip to the airport. The drive-through scanner simply misread harmless road grime and water residue from the inclement weather as physical damage. Customers are under no contractual obligation to professionally wash or polish vehicle exterior grime before a standard drop-off. I have submitted a formal dispute regarding this clear system error, but I have not received any acknowledgment or email response from their team. Widespread consumer reviews for this specific Vienna Airport branch reveal a systemic pattern of using these delayed automated scanner errors to hit clients with unjustified repair claims after they have departed, followed by completely silent customer service communication. I have notified my credit card company to block the transaction. Avoid this location if you want to protect your deposit from automated software errors and unresponsive management.
0
Sunil Gupta
Verifizierte Bewertung
poor service some one's else charges…
Warning for Hertz Austria Customers I was charged on my credit card for someone else’s rental, even though we were not hiring a car at that time. Hertz Austria’s customer service was poor, and it has been difficult to resolve the issue — despite contacting them, only a partial refund was made to my bank account. Please check your bank or card statements carefully after any Hertz rental. Their system pre-authorises your card, and unauthorised or mistaken charges can appear later.
0
Beatriz Gonçalves
Verifizierte Bewertung
Terrible experience
Hello, I attended the F1 Grand Prix at the Red Bull Ring with a friend and we stayed in Graz; therefore, we rented a car so it would be easier to go to the circuit at our own pace and schedule. The booking process was fairly simple; we paid upfront and then, a couple days before the rental date, we received an e-mail from Hertz asking for our data so that the check-in process would be easier when picking up the car. On the day of the pickup, however, we received an e-mail 2 hours before, informing us that they had no cars and therefore wished for us to cancel the reservation. I can't even begin to tell what went through my mind as I walked inside and they told me this (I had not seen my e-mail). Obviously, we had no other way to go to the circuit, and there just wasn't a chance for us to not get the car we rented and paid for. They told us that the HQ was at fault for the overbooking and not informing the clients on time, and also that there were no cars from other rental companies available because of the Grand Prix. After much insistence on our part, they finally figured out a solution that, I'm afraid, left someone else without a car. And even then, we had to wait hours for them to deliver the car at the circuit, which happened during heavy rain and hail. However, I would like to point out that everyone at the store in Graz was very welcoming, empathic, and driven to find a solution for us. Personally, Robert was very nice, understanding, and he even drove us to the circuit, which I'm sure caused him a lot of trouble since it was more than an hour in each direction. I felt sorry that they had to deal with unhappy customers when it wasn't their fault. Despite this, I will never recommend Hertz (in Austria) to anyone. The situation was completely unadmissible, avoidable, and terribly unconsiderate.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Österreich
Alternativen zu Hertz
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Ist Hertz seriös?
Für Hertz liegen bisher 12 öffentliche Bewertungen vor (2,1 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: Österreich. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Hertz gibt es?
Die bestbewerteten Anbieter in der Branche Kfz-Ersatzteilgeschäft sind Oscaro (3,8 von 5), Thansen (4,2 von 5), Mister Auto (3,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hertz beansprucht?
Nein. Das Profil von Hertz ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hertz hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hertz auf Bewertungen?
Hertz: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Hertz negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Hertz im Handelsregister eingetragen?
Öffentliche Registerdaten zu Hertz sind über das Firmenbuch einsehbar.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.