Bewertung
3,3
Durchschnittlich · von 5 Sternen
Lohnbuchhaltungsdienstgusto.com
Gusto Erfahrungen
3,3von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
1.382
308 in den letzten 12 Monaten
Lohnbuchhaltungsdienst
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.382)
308 in 12 MonatenIhre Stimme
Erfahrung zu Gusto schreiben
Shaye
Verifizierte Bewertung
Unresolved for over a month, rep stopped responding entirely
I'm writing about an unresolved support experience that has dragged on for over a month. After my company switched payroll providers, one of our employees had a valid FSA claim (for a service dated within the coverage period) blocked by a system error — on a day that was still within the claim submission deadline listed on our own Gusto account. Our representative, Brett Moriarty, even confirmed in writing that the employee's coverage was active through that date. The rep acknowledged the discrepancy and said he escalated it to the benefits compliance team on August 3. Since then, he has stopped responding entirely — despite follow-ups on August 18, August 24, and several since. It has now been over three weeks with no update, no resolution, and no acknowledgment of any of our messages. We've provided every piece of documentation requested. The core issue is that employees may forfeit funds they were owed because of a technical error on Gusto's side, and the complete lack of follow-through has made it far worse than the original problem. I would caution other businesses to document everything and expect to escalate repeatedly to get support issues resolved.
0
Dan
Verifizierte Bewertung
You can't mess around with paying your…
You can't mess around with paying your staff. We submitted everything days ahead of time, but Friday rolls around and none of my baristas got their direct deposits. I had to pay people out of the shop's cash register just to make sure they could pay rent while support gave me canned answers and passed me between three different reps. Unreliable and stressful to deal with.
0
Joe Boucher
Verifizierte Bewertung
Worst Payroll service I've ever dealt with
Title: Incompetent service caused a missed payroll and lost me an employee. Avoid Gusto! Gusto completely failed our business and our team. They sent a critical account notification at 6:38 PM—well after banks were closed—giving us no time to react after hours. Following their exact instructions, we successfully wired the necessary funds before their 11:00 AM PT deadline the next morning. We received multiple conflicting notifications: first saying it was late, then confirming receipt, and finally a concrete email promising our staff would be paid today. Gusto pulled the funds from our account, and their app explicitly marked the status as "Paid." Instead, the money never arrived. After wasting an hour getting the runaround from their customer support, I was casually told the payroll was delayed until Monday. Gusto's sheer incompetence forced me to pay employees out of my own cash reserves just to keep them afloat, and the damage was so severe that one of my employees quit on the spot. They completely broke our team's trust and provided zero accountability. If you value your business and your staff, look elsewhere. To make matters worse, their website requires you open an account to post a review such as this. I've been in business since '93 and this is the first time Ive missed a payroll, and due to no fault of my own. Terrible company to do business with.
0
Mike Wolfe
Verifizierte Bewertung
Worst customer service in the industry hands down
I took a hardship withdrawal to help pay for my mother’s funeral expenses. On Friday, August 21, Gusto’s dashboard stated the funds had been sent to my bank account and that I should receive them today. This morning, however, I received an email saying a check was being sent instead, along with another notification saying I must verify my address before the check can be mailed. At the time I am writing this, I have an email saying a check was sent, another message saying I must verify my address before it is sent, a dashboard saying the money was sent by ACH on August 21 and should arrive today, and a representative telling me the ACH was only sent today. These statements are completely contradictory. I have called repeatedly simply trying to get one clear answer to the question: WHERE IS MY MONEY? Each time, I received more confusion. I repeatedly asked for a supervisor, was bounced around and placed on hold, and ultimately was told there were no supervisors. After multiple calls, a representative named Mikaela told me I had been calling all morning—which is true—and then said she would not help me if I “keep being a jerk.” I was not calling repeatedly for entertainment; I was trying to locate money needed for my mother’s funeral expenses because Gusto cannot provide accurate information about its own transactions. This is an unacceptable failure of customer service, communication, accountability, and basic problem resolution. Gusto’s systems and employees have provided multiple conflicting explanations while refusing to escalate the issue or provide a competent answer. I expect Gusto to immediately explain where my money is, when and how it was actually sent, why its communications contradict each other, and what it will do to resolve this matter. This is directly inline with Gusto's abhorrent customer service reputation. They desperately need supervisors.
0
Olivia Finley-Nockels
Verifizierte Bewertung
This has been the most unreliable…
This has been the most unreliable payroll company I’ve ever worked with. When you reach out for help, you’re met with empty promises, and when you follow up, you’re often hung up . Managers and support staff seem untrained and unable to resolve even basic issues. Their service is consistently ineffective and absolutely not worth paying for or partnering with.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 93 % der negativen Bewertungen.
Alternativen zu Gusto
Lohnbuchhaltungsdienst-Ranking →Häufige Fragen zu Gusto
Ist Gusto seriös?
Gusto erreicht aktuell 3,3 von 5 Sternen aus 1.382 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (525 20th Street, 94107 San Francisco, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Gusto?
Kundinnen und Kunden bewerten Gusto im Schnitt mit 3,3 von 5 Sternen („Durchschnittlich“) auf Basis von 1.382 Bewertungen. 308 davon stammen aus den letzten 12 Monaten.
Wo hat Gusto seinen Sitz?
Gusto hat seinen Sitz in 525 20th Street, 94107 San Francisco, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Gusto gibt es?
Die bestbewerteten Anbieter in der Branche Lohnbuchhaltungsdienst sind Indy (4,5 von 5), micro1 (4,3 von 5), Deel (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Gusto beansprucht?
Nein. Das Profil von Gusto ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Gusto hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Gusto auf Bewertungen?
Gusto: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Gusto negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.