Bewertung
3,3
Durchschnittlich · von 5 Sternen
Grecotel Erfahrungen
3,3von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
21
12 in den letzten 12 Monaten
Hotel
43%
Anteil 5-Sterne-Bewertungen
Bewertungen (21)
12 in 12 MonatenIhre Stimme
Erfahrung zu Grecotel schreiben
Consumer
Verifizierte Bewertung
Nothing Lux or easy at this resort Greco Botanica
We are currently staying at Grecotel LUXME Costa Botanica as an extended family, having booked what is marketed as a 5-star LUXME – “Luxury Made Easy” experience. We still have 9 days of our holiday remaining. Unfortunately, our experience has left us wondering where either the luxury or the “easy” is. The rooms are basic, wherever you are situated. The food has been very disappointing — repetitive, often highly processed and simply not what we expected at this level of resort. Snacks are extremely limited. Around the beach and what is described as the water-park area, the only snacks we have found available are crêpes and ice cream. One of our biggest disappointments is the lack of service. Self-service appears to be the theme throughout the resort. There is only one pool where we have found an actual drinks bar. At the other pool areas, guests are reliant on self-service drinks machines, which in our experience frequently do not work properly. Even obtaining basic food and drinks included in the package can mean leaving the area and walking some distance to find them. The drinks provision itself is another example of where the reality falls short of what we expected. The self-service drinks machines around the resort are regularly surrounded by wasps, making something as simple as getting a drink unpleasant. The coffee is, in our opinion, comparable to something you would expect from a basic petrol-station machine rather than a 5-star LUXME resort. Even at breakfast, you cannot simply sit down and order a freshly prepared coffee — you are expected to use self-service coffee machines which we have found to be poorly maintained and unclean. For something marketed as “Luxury Made Easy”, very little actually feels easy. We have also had a concerning experience with the swimming pools. After using them, swimwear has developed a green discolouration and hair has also turned green. Whatever is causing this, we believe it warrants investigation. There are maintenance issues throughout parts of the resort and areas where we have concerns about hygiene. Some of what we have reported has been described as “wear and tear”, but in our opinion the overall condition simply does not reflect what we reasonably expected from a resort marketed and sold as 5-star LUXME. Mosquitoes are a significant problem, as are wasps. We have been told that spraying is not undertaken for environmental reasons, but the reality is that many guests appear extremely uncomfortable. What is particularly frustrating is that we are guests here on a family holiday, not the hotel’s quality-control team. We should not be spending our holiday identifying, photographing and repeatedly reporting problems with maintenance, hygiene, facilities, food, drinks and service. These are standards that should already be monitored and maintained by a resort marketed and sold as a 5-star LUXME experience. Our experience with the staff has been very mixed. We have met some exceptionally kind, friendly and hardworking people, while unfortunately some other interactions have felt rude and patronising. I do want to specifically mention the Operations Manager and Food & Beverage Manager, both of whom have genuinely tried their very best to make us more comfortable. This review is not a criticism of those individuals. The problem is that individual managers can only do so much when our concerns relate to the overall product and experience. We booked this as a special family holiday based upon the way this resort was marketed. We have raised our concerns while we are still here and have asked EasyJet Holidays to relocate us, but they have declined. We still have 9 days remaining, which is precisely why we tried to resolve this now rather than simply complain when we return home. I have travelled extensively and have never previously found myself wanting to leave a resort during my holiday. We are not expecting perfection. We simply expected to receive the experience that was advertised and for which we paid. The saddest part is that no compensation can give us these family days back. “LUXME – Luxury Made Easy.” After experiencing Costa Botanica ourselves, my question to Grecotel is very simple: What does “Luxury Made Easy” actually mean to you?
0
Niek van der Veer
Verifizierte Bewertung
untrustworthy Management
This hotel group and especially the Meli Palace is an absolute disaster. The management is untrustworthy. Decisions have consequences, and so does the way guests are treated. Their behavior separates someone from being a good human being or a person that treats other people with deliberate disregard and cruelty.
0
Tatjana Svec
Verifizierte Bewertung
Having returned to Grecotel LUXME White…
Having returned to Grecotel LUXME White several times over the years, it truly feels like a place we are always happy to come back to. Every visit has its own memories, but one thing remains constant – the people who make guests feel genuinely welcome. What makes this hotel so special is not only its beautiful location and facilities, but above all the team. Hospitality cannot be taught; it comes from people who genuinely care, and we were fortunate to meet many of them during our stay. A heartfelt thank you goes to Giorgos at Ventanas Il Mar, Dimitris at Tavernaki, Charlotte, whose wine recommendations always enhanced our dinners, Elisabeth at Lobsteria, Maria and Stavroula from Guest Services, Vasilis at the Spa, and Annita and Anda, who were serving drinks on the beach. Their warm smiles, natural kindness and genuine enthusiasm made every interaction a pleasure. The culinary experience was once again outstanding. The variety and quality of food throughout the resort were exceptional, with something to suit every taste. As my sister had some food allergy, I particularly appreciated how attentive and knowledgeable the restaurant teams were. Every question was taken seriously, allowing me to enjoy each meal with complete confidence. The service throughout the resort deserves special recognition. From the welcoming atmosphere on arrival to the attentive Guest Services team, the professional housekeeping staff and the many waiters who consistently delivered friendly and efficient service, we always felt well looked after. General Manager Mr Kontorinis ensured that we’ve enjoyed our stay to the most. Evenings at White Palace have their own special atmosphere. The Thursday night entertainment was fantastic, creating a lively yet elegant ambience. We also thoroughly enjoyed the Sunset Bar, where the bartenders not only prepared excellent cocktails but did so with skill, passion and a touch of showmanship that made every visit memorable. The Spa was another highlight of our stay. The treatments were excellent, and Mihalis’ professionalism and expertise made the experience particularly relaxing. As someone who enjoys staying active while travelling, I also appreciated the gym and especially the beautiful new running path, which made exercise a real pleasure. We leave once again with wonderful memories and, most importantly, with gratitude to the people whose professionalism, kindness and dedication represent Grecotel at its very best. They are the reason we keep returning, and we are already looking forward to our next visit.
0
Sophie Nicolle
Verifizierte Bewertung
Grecotel daphnila bay
The activities were great. Water polo and volleyball especially. One snimation team member, Daniel, was especially exceptional. He was very enthusiastic and was good at volleyball apart from when the floor moved or the wind carried the ball away. Greek dancing night and class were both very fun. Food at the buffet was varied so didn't get boring and was nice. There was entertainment every night and regular activities throughout the day.
0
David Gullen
Verifizierte Bewertung
A great week at the Eva Palace Corfu
We recently stayed at the Eva Place Hotel in Corfu. Wonderful location, amazing staff and superb food. The buffet was great and the best we had experienced (having been on many cruises and hotels with this type of dining). There is also the opportunity to enjoy the amenities in the other neighbouring Grecotels. There was 4 in our group - my wife and I and our daughter and boyfriend - we would like to thank all at the Eva Palace for a great week.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
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Ist Grecotel seriös?
Für Grecotel liegen bisher 21 öffentliche Bewertungen vor (3,3 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Grecotel gibt es?
Die bestbewerteten Anbieter in der Branche Hotel sind eDreams (4,4 von 5), Opodo (4,2 von 5), Lastminute (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Grecotel beansprucht?
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Antwortet Grecotel auf Bewertungen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.