Bewertung
4,2
Gut · von 5 Sternen
GO Campers Erfahrungen
4,2von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
88
33 in den letzten 12 Monaten
Reisebüro
76%
Anteil 5-Sterne-Bewertungen
Bewertungen (88)
33 in 12 MonatenIhre Stimme
Erfahrung zu GO Campers schreiben
Quentin Garcia
Verifizierte Bewertung
Vehicle handed over with a known defect, ten days to get a reply
I rented a Go SMART campervan from Keflavík, 1 to 17 August 2026, more than 5,000 EUR including 800 EUR for the Platinum insurance tier. At handover, the windscreen already had an impact point with a crack running from it. The staff member acknowledged it verbally and told us it would be fine because it was in the upper section. Nothing was shown to me in writing, and no alternative vehicle was offered. I photographed the windscreen at pick-up. Over the following days the crack spread substantially, branching across the glass. We drove on paved public roads only, no F-roads, no off-road driving. The dashboard also displayed “Service Required” from the very start of the rental. I emailed the day after pick-up, then submitted their complaint form, then emailed again. It took ten days and three written contacts to receive any reply. In the meantime their system kept sending me automated road and weather alerts, so the company could write to me but not answer a customer with a documented complaint. When they did reply, two things happened. They confirmed in writing that I would not be charged for the windscreen damage or its extension, which I genuinely appreciate and which was handled correctly. And they explained that the vehicle had already been scheduled for a windscreen replacement, which could not be completed before my pick-up. So the van was rented out with a defect the company already knew about, without informing me in writing or offering another vehicle. I asked for a goodwill gesture. It was declined twice, on the grounds that insurance premiums are non-refundable. To be fair: the van itself ran without mechanical trouble for sixteen days, the “Service Required” message turned out to be a routine reminder, the return was straightforward, and the staff who eventually replied were polite and clear. That is why this is 2 stars and not 1. But paying a full high-season rate for a vehicle the company knew was defective, receiving no proactive information, spending half a two-week trip watching a crack spread and wondering whether I would be billed for it, and needing three written attempts over ten days to get an answer that is not the service I expected at this price.
0
Dawn
Verifizierte Bewertung
So, so...
We hired a medium-sized camper van for a week in May. A few miles after we drove it from the rental office a warning light and message came . It was the tyre pressure. We rang the company and were told to find a garage to check the pressure. One tyre was overinflated. We fixed that but the warning light stayed on the whole journey. Go Campers said it was a fault with the van. The next day we started using the little sink in the van but the tap didn't work. Go Campers said to undo the valve and also take the plug in and out. We got it working but it kept needing the valve adjusting and the tap kept falling off at the sink so it watered our shoes and the floor. We rented an additional WiFi gadget from them but it kept disconnecting throughout the trip. There was no brush and pan included to keep the floor clean even though this was on the inventory. It also said the van had heated seats but only the driver's seat was heated. The cushions were mismatched and with pulled threads on the covers. The towels we rented were also mismatched. The staff were busy and harried at pick up and drop off. They were mostly responsive when we contacted them during the trip. All of these things did not detract from us having a fantastic time in Iceland and the van did go where we wanted it to, but we spent a lot of time in that van and so these things added up and we just felt a lack of care, especially because it was not cheap to rent this van for a week.
0
Gabriela
Verifizierte Bewertung
Amazing experience with Go
Great customer service and attention to detail. Very friendly agents who make sure they explain everything about the vehicle and also share important information about the driving rules in Iceland, parking tips and even suggest some of their favourite must-see spots. Perfect condition of the vehicle, reliable, comfortable and safe on the road. Absolutely loved the experience!
0
Srimahn V
Verifizierte Bewertung
Go Car any time in Iceland!
We rented from Go Car Rental for our 12 day Iceland trip and had a great experience. The airport pickup and shuttle were smooth and well organized. We upgraded from a Duster to a Land Cruiser during the trip, and the process was quick and completely hassle-free. Their team was very responsive over email and helped us with all our questions along the way. The drop-off was easy quick, and they even offered to drop us at our hotel, despite it being a bit far from the airport. Highly recommend Go Car Rental for Iceland road trips.
0
Melissa
Verifizierte Bewertung
Heel tevreden over deze rental car in…
Heel tevreden over deze rental car in IJsland. Van zodra we aankwamen op de luchthaven konden we meteen vertrekken, en ook het terugbrengen ging snel en probleemloos. De wagen was uitstekend onderhouden en gaf ons een gerust gevoel tijdens de hele roadtrip. Dankzij deze service konden we volop genieten van IJsland. Zeker aan te raden!
0
Die Akte
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Typische Antwortzeit unter 7 Tagen.
Alternativen zu GO Campers
Reisebüro-Ranking →Häufige Fragen zu GO Campers
Ist GO Campers seriös?
GO Campers erreicht aktuell 4,2 von 5 Sternen aus 88 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Helluhraun 4, 220 Hafnarfjörður, IS) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden GO Campers?
Kundinnen und Kunden bewerten GO Campers im Schnitt mit 4,2 von 5 Sternen („Gut“) auf Basis von 88 Bewertungen. 33 davon stammen aus den letzten 12 Monaten.
Wo hat GO Campers seinen Sitz?
GO Campers hat seinen Sitz in Helluhraun 4, 220 Hafnarfjörður, IS. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu GO Campers gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Go Car Rental Iceland Keflavik Airport (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von GO Campers beansprucht?
Nein. Das Profil von GO Campers ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann GO Campers hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet GO Campers auf Bewertungen?
GO Campers: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann GO Campers negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.