Bewertung
4,3
Gut · von 5 Sternen
Online-Bestellservicegermanshop24.com
Germanshop24 Erfahrungen
4,3von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
215
21 in den letzten 12 Monaten
Online-Bestellservice
63%
Anteil 5-Sterne-Bewertungen
Bewertungen (215)
21 in 12 MonatenIhre Stimme
Erfahrung zu Germanshop24 schreiben
joan adams
Verifizierte Bewertung
My order was absolutely perfect
My order was absolutely perfect. The packaging was done so well and that is truly appreciated. My only wish is that you will soon be able to sell Harry’s bread. I still have a few packages in my freezer but hoping to order more from you in the future. I miss ordering directly from you in Germany but hope you will enjoy being in California.
0
L M S
Verifizierte Bewertung
I used to think Germanshop24 was ok but not so much now.
I used to think Germanshop24 was a ok website. I say they're ok instead of great because in the past they always substituted items in my order do to letting me order something they were out of and did not know about until the order was placed. Not a real problem I guess when they sub with a item that's pretty much the same but when it's a extra of something I'd already had in the order that's really not helpful. The latest order I placed is much more stressful and it's been going on 10 day's as of me posting this. If they would just stop dragging their feet and fix the mistake there would be no problem but that's not happening it seems. -_-' Really it's making me wonder why I even trusted them with so much money in the first place!?,-_-, August 19 This time they sent me only some of my order and when I let them know what happened and they ask me what was missing. I thought no big deal and told them what was missing and waited for a reply..That never came. This was on a Thursday 20th so they had plenty of time that day as well as Friday 21 to get back to me but instead they seemed to have had them selves a long weekend 22-23th doing what ever..Hopefully trying to sort things out! I'm sure they had a reason for it but still it's really unprofessional to pull this on a customer..I mean I've been shopping with them for a while and never thought they'd do something like this! I'm just honestly really shocked somehow by how they're acting! Now I get they're busy and all but this just was upsetting seeing as I'd hopped they'd get back to me faster seeing as they made a mistake by not packing my whole order and I thought they'd at the very least show some remorse for this!..I'm sorry but for me actions speak louder than words so a sorry just won't cute it. But no real updates or info on what's happening! I had to get in touch with them again through the website because they would not respond to my email on Monday the 24th. That got me a response but if I thought this would go anywhere I was sadly mistaken seeing as they go on to say they're still trying to figure out what happened and if anything was unusual about the package and items I got. I replied back to them on the 25th and from there nothing again..It's the 28th now. -_-' So it's been three day's and I'm back to waiting for them to figure things out with not a single word back even though I've given them enough info to get that they likely left things out of my order and should be doing something by now...They've disabled sending inquiries through the website so I'm likely not the only person this happened to and it's understandable but still very frustrating. I really don't understand them or know what's going on or through they're heads but I really hope they actually try to do better soon. I'm just not used to such unprofessional treatment and I have to say I don't love it! I really wish I'd instead shopped with one of my better German websites that at least has the professionalism to keep their business in order, knows what they're doing and that seems able to take money and ship order's to the customers that over pays for their products. The speed of which Germanshop24 dragged their feet was mostly the problem seeing as I'd already waited a while to get my order and then items were missing. So I had to then figure out how to get in contact with Germanshop24 several times in different ways seeing as it seemed like they're ghosting costumers that just need to get info to them and ask questions that they really never answered until I posted this review it seems! So the speed Germanshop24 worked to get my order to me and then I had to struggle to get help when there was a problem and then I missed out on some of the items I counted on them being able to sell me was all a big mess. So yes the speed was part of the problem because it caused me to not be able to get what I needed for a special occasion in a timely manner aka inconvenienced the costumer that payed good money for a serves is normally a bad thing. Bad communication was a problem to seeing as asking about the package first would have saved SO much time and made everyone happy! I do business all the time with small businesses and have never had this much trouble like I've had with Them.. As for their reply to my review it's just sad and it did not shock me seeing as a real German business would never be this glib about a customer having a bad experience with them but I guess only shop with a reliable business from now on is a good plan when doing anything.,-_-, I really don't like thinking so poorly of a person or business but it's very clear that stressing and inconveniencing customers is not a big deal to them seeing as they're such a small business and need more work to improve. I still have to edit this review seeing as the review needs some cleaning up but at least everyone can see how you'll be spoken to if you leave a review. -_-'
0
Barbara
Verifizierte Bewertung
Honesty and great service
The new problems with US Customs have made it impossible to get my order from Germany. I was told that I would get a refund but to be patient. After a while I was worried and asked about my refund again, thinking that I will not get it. But the very next day a refund was issued and it was credited back to my card within 2 days. I was very grateful and I am impressed with the honest service I have received. I will continue ordering, albeit from the new store. Thank you very much
0
Inga Bowyer
Verifizierte Bewertung
I am encouraged!
I am hopeful that this company will soon achieve its former glory as a reliable supplier of German food specialties. The supply chain disruptions resulted from trade issues that were out of this company's control. Unfortunately, my order had to be cancelled, but (true to their word) I was issued a full refund upon my request. Here's to a brighter future.
0
Anyo Landsberg
Verifizierte Bewertung
Disappointed
I have been a loyal customer of GermanShop24 for years and always loved your selection. However, since the move to the U.S., I've noticed that many of the items I used to enjoy are no longer available. The current selection feels much more limited, and a lot of the products I'd typically buy are missing. It's honestly disappointing, as your shop used to be my go-to. I hope you'll consider bringing back more of the original items.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 73 % der negativen Bewertungen.
Alternativen zu Germanshop24
Online-Bestellservice-Ranking →Häufige Fragen zu Germanshop24
Ist Germanshop24 seriös?
Germanshop24 erreicht aktuell 4,3 von 5 Sternen aus 215 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (P.O. 1444, 31310 Hinesville, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Germanshop24?
Kundinnen und Kunden bewerten Germanshop24 im Schnitt mit 4,3 von 5 Sternen („Gut“) auf Basis von 215 Bewertungen. 21 davon stammen aus den letzten 12 Monaten.
Wo hat Germanshop24 seinen Sitz?
Germanshop24 hat seinen Sitz in P.O. 1444, 31310 Hinesville, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Germanshop24 gibt es?
Die bestbewerteten Anbieter in der Branche Online-Bestellservice sind HelloFresh UK (3,2 von 5), Factor_ (3,4 von 5), HelloFresh US (3,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Germanshop24 beansprucht?
Nein. Das Profil von Germanshop24 ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Germanshop24 hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Germanshop24 auf Bewertungen?
Germanshop24: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Germanshop24 negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.