Bewertung
1,5
Mangelhaft · von 5 Sternen
SAS Erfahrungen
1,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.121
410 in den letzten 12 Monaten
Flugsuchmaschine
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.121)
410 in 12 MonatenIhre Stimme
Erfahrung zu SAS schreiben
Arkadius
Verifizierte Bewertung
Very disappointing experience with SAS…
Very disappointing experience with SAS regarding lounge access in Alicante. I purchased a more expensive SAS Plus Smart ticket specifically because it included lounge access. Before purchasing, I checked the lounge information provided through SAS and the SkyTeam information available via the links on their website. Alicante was shown as having an eligible lounge. When I arrived at the lounge, I was refused entry and was told that the lounge did not cooperate with SAS. I contacted SAS and even offered screenshots showing the information that was available to me when I made the booking. I also made it clear that this happened on two separate flights, so there was no question of a duplicate claim. SAS's response was particularly disappointing. Instead of addressing the obvious issue — why was this lounge presented in SAS's information as available to a passenger purchasing a fare with lounge access? — I was simply told that the lounge did not cooperate with SAS and that I had been informed about this at the airport. That completely misses the point. Being informed at the airport that a service I had already paid for was not available does not explain why SAS's own information led me to believe that it was available when I purchased the ticket. SAS then closed the case without properly addressing this question. I am not complaining about the price of a coffee or a lounge visit. I paid extra for a specific benefit, checked the information provided by SAS before purchasing, and was unable to use that benefit. What disappointed me most was not even the original mistake, but the way SAS handled the complaint afterwards. If the information provided by SAS is not reliable enough to determine whether a purchased benefit will actually be available at the airport, passengers should at least be told that clearly before paying extra for it. I have flown with SAS many times and have successfully used lounge access at other airports. Unfortunately, my experience in Alicante — and especially SAS's handling of the complaint — has seriously damaged my confidence in the information provided by the airline.
0
J W
Verifizierte Bewertung
Peanuts on floor on cabin- grandson allergy
I was travelling with my family and my 5 year old grandson who has a peanut allergy. We told the flight attendant and an announcement was made at the beginning of the flight that no one should eat peanuts and that they wouldn't be selling them. All good. When leaving the plane after the flight, however, my daughter-in-law noticed that there were peanuts on the floor around their feet where my grandson had been sitting, and his bag and contents were. Huge panic, cleaning of all bags, shoes, books etc to ensure no contamination. She told the flight attendants who weren't bothered at all. Obviously the plane hadn't been cleaned properly. Peanuts are a huge allergen risk so if they are provided/sold on flights, the planes should be cleaned properly inbetween flights. Not impressed at all, and the response of the crew was lacking - hopefully they would have reacted better if my grandson had suffered anaphylaxis mid flight (can't bear to think about that).....
0
Pascal-Pierre
Verifizierte Bewertung
J'ai voyagé sur SAS entre CDG et…
J'ai voyagé sur SAS entre CDG et CHICAGO entre le 10 et 23 août en classe J sur les vols européens et en plus sur les vols cph-chicago. Les sièges en J sont des sièges standards mais siège central vide. Repas très corrects et goûteux. Sur les vols internationaux, les sièges de l'air bus A330 sont vieux mais l'offre repas est correct. J'ai mis 4 étoiles car la classe premium manque de premium et l'offre vidéo est médiocre. Sinon, ras .
0
Jaime
Verifizierte Bewertung
The Feedback Abyss/Dead Links for Services they tout
I defy anyone to find their customer feedback form. It is buried SO deep in their website, it is effectively nearly impossible to find DESPITE multiple links within theiur website that indicate feedback - which lead to generic webpages that have no feedback forms or logical navigation to feedback. Then, when they lost our bag, they sent an email with a dead weblink to track it. Even their website where one is supposed to be able to do so....dead link. The most comic aspect is they just recently touted their "SAS partners with Google to improve tracking of missing bags" - I kid you not: Seems like they're trying to emulate Trump airlines.
0
Noemi B
Verifizierte Bewertung
Overbooking, smarrimento bagaglio e servizio clienti inesistente
Ho avuto un episodio di overbooking su Milano Malpensa, riprotetta su un altro volo con destinazione diversa (Bologna) a distanza di 4 giorni ancora non ho notizie del mio bagaglio che è rimasto a Copenaghen. Il voucher compensativo offerto dalla compagnia, non funziona (è come se fosse carta straccia) e dal servizio clienti nessuna risposta. La famosa efficienza del Nord Europa? Neanche la peggiore delle low cost o una compagnia aerea del terzo mondo così...
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
DK
Alternativen zu SAS
Flugsuchmaschine-Ranking →Häufige Fragen zu SAS
Ist SAS seriös?
SAS erreicht aktuell 1,5 von 5 Sternen aus 1.121 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: DK. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden SAS?
Kundinnen und Kunden bewerten SAS im Schnitt mit 1,5 von 5 Sternen („Mangelhaft“) auf Basis von 1.121 Bewertungen. 410 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu SAS gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von SAS beansprucht?
Nein. Das Profil von SAS ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann SAS hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet SAS auf Bewertungen?
SAS: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann SAS negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.