Bewertung
2,6
Durchschnittlich · von 5 Sternen
Anbieter von POS-Terminalsfiserv.com
Fiserv in EMEA Erfahrungen
2,6von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
26 in den letzten 12 Monaten
Anbieter von POS-Terminals
40%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
26 in 12 MonatenIhre Stimme
Erfahrung zu Fiserv in EMEA schreiben
Daniel
Verifizierte Bewertung
Wir warten seit längerer Zeit auf die…Unsere Erfahrung mit Fiserv / First Data EMEA ist leider sehr enttäuschend.
Wir warten seit längerer Zeit auf die Aktivierung von Zahlungskarten bzw. die notwendige Freischaltung für den produktiven Betrieb. Trotz mehrfacher Nachfragen, Eskalationen und wiederholter Hinweise auf die Dringlichkeit erhalten wir bis heute keine verbindliche und transparente Rückmeldung zum effektiven Status. Besonders problematisch ist die fehlende Planbarkeit: Ohne Freischaltung können bestellte Terminals nicht sinnvoll ausgeliefert bzw. produktiv eingesetzt werden. Dadurch verzögert sich die Einführung unseres Kassen- und Zahlungssystems unnötig. Aus Kundensicht fehlt es an Verbindlichkeit, Transparenz und aktiver Kommunikation. Für einen Zahlungsdienstleister, der geschäftskritische Prozesse unterstützt, ist das aus unserer Sicht sehr unbefriedigend. Aktuell können wir Fiserv / First Data EMEA aufgrund dieser Erfahrung nicht weiterempfehlen.
0
Potts Camp Liquor Store
Verifizierte Bewertung
Fiserv has been a terrible experience
Fiserv has been a terrible experience. I signed up with them in 2021, and the problems started immediately. They shipped two terminals to different locations and then associated the wrong serial numbers with the lease agreement for the terminal we actually used. A few years later, I was essentially forced to upgrade because my existing terminal was no longer supported. What they failed to tell me was that I would continue being charged for the unsupported device unless I returned it. However, they never provided a return shipping label or any instructions on how or where to return the equipment. When I discovered I was being charged for both my upgraded terminal and the unsupported one, I contacted customer service. They eventually sent return instructions, but those instructions listed the wrong serial numbers. I called immediately to report the error and was told that they don't always have the correct serial numbers on file and that the leasing company handled the devices. I was transferred to the leasing department (Fiserv), where I was told that Clover needed to correct the serial numbers. After being bounced back and forth between Clover and Fiserv through multiple phone calls, I was finally told that they would not refund any of the duplicate charges because of the contract—even if I returned the equipment. They simply "courtesy closed" the account. This experience has been incredibly frustrating. The lack of communication, inaccurate records, and finger-pointing between Clover and Fiserv resulted in me paying for equipment I wasn't using. Based on my experience, Fiserv is not a small-business-friendly company, and I would not recommend them.
0
Cutchall
Verifizierte Bewertung
FISERV/CLOVER POS TOTALLY UNETHICAL
TALKED TO SALESMAN RASHIDI PRINGLE ON 4-30-26 ABOUT MERCHANT SERVICES AND THE COST OF THE PLAN THAT I WOULD NEED; ONE BEING THAT I COULD USE THE FLEX 4 DEVICE THAT I ALREADY OWNED, ANOTHER BEING ONLINE ORDERING CAPABILITY FOR OUR CUSTOMERS, CARD PROCESSING FEES, AND MONTHLY PLAN TO DO ALL OF THAT. ONCE MR. PRINGLE TOLD ME WHAT PLAN I NEEDED WE SIGNED UP TO GET THE FIRST STEP OF THE SERVICE STARTED. WHEN READY TO ACTIVATE, WE WERE TOLD WE COULD NOT USE OUR PURCHASD FLEX 4 MACHINE. IT TOOK OVER A WEEK FOR CLOVER TO FINALLY FIX THIS AND GET MACHINE USABLE. WE THEN NOTICED THAT THE PROCESSING FEES WERE NOT TRANSFERRED OVER TO OUR CONSUMERS AND WAS TOLD IT WOULD TAKE OVER A MONTH TO RESOLVE THAT ISSUE AND GET PLAN SWITCHED. INSTEAD THEY HAD US MANUALLY ADD THE EXTRA FEE. WE THEN TOOK HOURS AND CREATED A MENU ON CLOVER THAT WE COULD OPEN UP TO PUBLIC FOR ONLINE ORDERING ONLY TO FIND OUT THAT WE NEEDED TO UPGRADE THE PLAN TO A MUCH HIGHER MONTHLY COSTING PLAN. WE DID NOT LIKE THE RESPONSE (BECAUSE THAT IS NOT WHAT SALESMAN STATED) AND WERE PUSHED OFF OF THE PHONE AND WERE TOLD TO EMAIL developer-relations SO THAT A TECH COULD TELL US HOW TO INCORPORATE ONLINE ORDERING IN TO OUR WEBSITE FOR FREE USING THE CLOVER MENU. WE WERE TOLD WE WOUL HEAR FROM SOMEONEWITHIN 24 HOURS. WELL AFTER A FEW EMAILS TO THEM WE NEVER GOT A RESPONSE AND IT HAS BEEN AROUND TWO WEEKS. I HAVE NOT FOUND A PERSON YET WITH THIS COMPANY WHO HAS BEEN HONEST. NOW MY BUSINESS IS IN A JAM BECAUSE WE NEED ONLINE ORDERING AND CLOVER/FISERV HAS LIED TO US AND IS TRYING TO FORCE US INTO PAYING A MUCH HIGHER MONTHLY FEE. WE COULD SWITCH SERVICES BUT IT WILL CAUSE US MANY PROBLEMS IN DOING SO.
0
Garth Pettigrew
Verifizierte Bewertung
Customer service is terrible
First time calling the customer service line I was on hold for 1.5 hours then there was a message stating the department I was on hold for was closed for the day and to try back the next day. The second call the next day took 5 hours to answer their customer service line.
0
mohamad
Verifizierte Bewertung
⚠️ WARNING TO SMALL BUSINESS OWNERS
⚠️ WARNING TO SMALL BUSINESS OWNERS — MY EXPERIENCE WITH CLOVER / FISERV / FIRST DATA / FDGL ⚠️ I never thought I would have to write something like this, but after months of stress, unanswered calls, emails, confusion, and now collections notices for equipment I NEVER EVEN USED, people deserve to know what happened. I was contacted by a Clover sales representative who aggressively pushed me to switch my payment processing. I was told that Clover had “taken over TD payments” and that I basically had no choice but to move over. She made everything sound simple, safe, and mandatory. Not once did she clearly explain: A 48-MONTH LEASE Long-term financial obligations The real contract terms The consequences if support failed Instead, she rushed me through signing documents on a tiny tablet and scanning my driver’s license. She promised: “Don’t worry, I’ll take care of everything.” “I’ll help install it.” “I’ll be there if you need anything.” The second the terminal arrived… she vanished. No installation. No onboarding. No replies to texts. No returned calls. No support. I spent WEEKS trying to get help. I called support over and over: 📞 1-888-263-1938 I emailed 3 different emails addresses The result? Endless transfers Over 90 minutes waiting on hold More than 10 unanswered or unresolved emails Zero accountability Zero urgency Zero care Imagine being a business owner trying to operate your company while begging for basic support on equipment THEY sold you. After nearly a month and a half of being completely abandoned, I finally gave up and moved to a Canadian payment company. BEST DECISION I MADE. The support difference was unbelievable. Roman Glover Champagne from PandaPay helped immediately: ✔️ English & French support ✔️ Real customer service ✔️ Fast setup ✔️ Honest explanations ✔️ Professional guidance ✔️ ACTUAL HUMAN HELP Meanwhile, Clover / Fiserv / FDGL continued sending me toward collections… for a terminal I NEVER EVEN USED because nobody would help set it up. Now I understand why so many small businesses feel trapped in these contracts. This entire experience felt misleading, predatory, and completely disconnected from what small business owners actually need: SUPPORT. If you are considering Clover / Fiserv / First Data / FDGL: READ EVERYTHING. ASK ABOUT LEASES. GET EVERYTHING IN WRITING. AND DO NOT TRUST VERBAL PROMISES. Small businesses work too hard to be treated like this. Roman Glover Champagne PandaPay 📞 438-355-4103 “Real support doesn’t disappear after the signature.”
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen.
GB
Alternativen zu Fiserv in EMEA
Anbieter von POS-Terminals-Ranking →Häufige Fragen zu Fiserv in EMEA
Ist Fiserv in EMEA seriös?
Fiserv in EMEA erreicht aktuell 2,6 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Fiserv in EMEA?
Kundinnen und Kunden bewerten Fiserv in EMEA im Schnitt mit 2,6 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 26 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Fiserv in EMEA gibt es?
Die bestbewerteten Anbieter in der Branche Anbieter von POS-Terminals sind Tide (4,3 von 5), Epos Now (4,4 von 5), myPOS (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Fiserv in EMEA beansprucht?
Nein. Das Profil von Fiserv in EMEA ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Fiserv in EMEA hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Fiserv in EMEA auf Bewertungen?
Fiserv in EMEA: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Fiserv in EMEA negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.