Bewertung
1,4
Schlecht · von 5 Sternen
Versicherungsagenturfinancial-ombudsman.org.uk
Financial Ombudsman Service Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Versicherungsagentur
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Financial Ombudsman Service schreiben
Moray
Verifizierte Bewertung
Expect not to be believed
Went to the Ombudsman as bank did not uphold my complaint. Got the feeling the Ombudsman did look into it but they simply accept all evidence given to them by bank and give little weight to that of complainant. This is to be expected since like many appeal services they are funded by the organisations they police. Overall expect your complaint not to be upheld no matter how strong your evidence.
0
jamal
Verifizierte Bewertung
Here to protect the banks
Absolutely disgraceful experience with NatWest and the Financial Ombudsman Service. I lost £3,500 in a trading scam and went through the proper process of reporting it, providing evidence and explaining exactly what had happened. NatWest refused to reimburse me, and after taking the complaint to the Financial Ombudsman, they also refused to uphold my case. The whole process has been exhausting, frustrating and, in my experience, completely lacking in meaningful consumer protection. You are constantly told that banks take fraud and scams seriously, but when you actually become a victim and lose thousands of pounds, that supposed protection feels very different. I provided the information requested and spent a huge amount of time pursuing the complaint, only to be left £3,500 out of pocket and feeling like the circumstances of the scam were brushed aside. What is the point of having a Financial Ombudsman if, after going through the entire complaints process, consumers can still come away feeling completely ignored and unsupported? I expected far better from NatWest, and I expected an independent complaints process to provide proper scrutiny of what happened. Instead, the entire experience has destroyed my confidence in both organisations. £3,500 may just be a figure on a case file to them, but to an ordinary customer it is a huge amount of money. I would seriously think twice before relying on NatWest to protect you if you ever become the victim of a sophisticated financial scam. Utterly disappointing from start to finish.
0
hammershud
Verifizierte Bewertung
Don't waste your time
Don't waste your time, still no answer to my questions and they side with the financial scammers rather than Joe Public. Rotten to the core
0
Bernadette Brown
Verifizierte Bewertung
Complete waste of time and energy
Complete waste of time and energy! They took nothing i said into consideration. It was clear when I received a call from the caseworker it was all very one sided Total waste of many months of my time. Not fit for purpose! Going back a few years at least they were fair not any more! My advice dont waste your time! Also important questions I raised were left unanswered!
0
DH
Verifizierte Bewertung
Bank refused to refund (victim of scam)
My mother was the victim of a rogue builder/trader scam involving an amount of nearly £6,000. After the builder failed to carry out the agreed work and behaved abusively towards her, Santander initially refused to reimburse the money or provide meaningful assistance. We were told that the matter was civil and that she would need to take the builder to court, despite providing details and evidence about what had happened. This left my mother, who is elderly, feeling completely helpless and powerless. The situation had a serious impact on her mental health. She became extremely depressed with the stress and distress caused by what had happened. When Santander was unable to help, I contacted the Financial Ombudsman Service. From the beginning, the team was truly amazing. Specifically the individual who worked on our case She was attentive, patient and took the time to understand the full circumstances of the case. She did not simply focus on the outcome; she made us feel that we had someone to speak to who genuinely listened and allowed us to explain everything properly. She reviewed the evidence carefully, communicated clearly throughout the process and ultimately helped establish that my mother had been the victim of a rogue builder/trader scam. She then worked with Santander to achieve a reimbursement of £5,708.58 Although the successful outcome was extremely important, what stood out most was the care, professionalism and understanding shown throughout the investigation. Having someone take the matter seriously made a significant difference to my mother after she had felt ignored and unsupported. This experience has genuinely restored my faith in the Financial Ombudsman Service. It has also made me realise how essential this service is. When a bank refuses to help, describes the matter as civil and leaves you feeling that you have nowhere else to turn, the Ombudsman can provide the additional support, knowledge and independent review that people desperately need. My mother and I are extremely grateful to her and to the Financial Ombudsman Service for their help in bringing this matter to a satisfactory conclusion
0
Die Akte
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Typische Antwortzeit unter 24 Stunden.
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Ist Financial Ombudsman Service seriös?
Financial Ombudsman Service erreicht aktuell 1,4 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Exchange Tower, E14 9SR London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Financial Ombudsman Service?
Kundinnen und Kunden bewerten Financial Ombudsman Service im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Financial Ombudsman Service seinen Sitz?
Financial Ombudsman Service hat seinen Sitz in Exchange Tower, E14 9SR London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Financial Ombudsman Service gibt es?
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Ist das Profil von Financial Ombudsman Service beansprucht?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.