Bewertung
1,9
Mangelhaft · von 5 Sternen
Reisebüroexpediapartnercentral.com
Expediapartnercentral Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
9
4 in den letzten 12 Monaten
Reisebüro
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (9)
4 in 12 MonatenIhre Stimme
Erfahrung zu Expediapartnercentral schreiben
Daniel
Verifizierte Bewertung
One of the Worst User Experiences I've Ever Encountered
I have no issue with security. Requiring a username, password, and even two-factor authentication when logging into a partner account is perfectly reasonable. The problem is what happens after you've already logged in. As a host using Expedia Partner Central, I often need to reply to guest messages. Some of these replies are detailed because they answer multiple questions or explain reservation issues. I can spend several minutes carefully writing a long response. Then I click "Send." Instead of sending the message, Expedia suddenly requires me to authenticate again by logging in and entering another one-time verification code (either sent to my phone or generated by their app). During this process, the page refreshes—and the entire message I just spent time writing disappears. There is no warning before you start typing. There is no draft saved. There is no automatic recovery of your text after authentication. Your work is simply gone. This is an incredibly frustrating workflow that wastes time and forces hosts to rewrite the same message from scratch. It feels as though this feature was designed without any consideration for how people actually use the platform. To make matters worse, Expedia's messaging system itself is also unreliable. Messages sent to guests are frequently filtered or significantly delayed before being delivered. We've experienced delays ranging from several hours to almost an entire day, and on some occasions, our messages have never been delivered at all. This makes it extremely difficult to maintain the seamless and timely communication that is essential in the hospitality industry, where guests often require immediate assistance before or during their stay. If Expedia believes re-authentication is necessary for security, that's their decision. But at the very least, the system should preserve the message being written, save it as a draft, or request re-authentication before allowing users to compose a reply—not after they have finished writing it. This has happened to me multiple times, and it is one of the most poorly designed user experiences I have encountered in a professional platform. I sincerely hope Expedia reviews this process and fixes it, because it creates unnecessary frustration for the very partners who are trying to provide good customer service.
0
Paula Beezer
Verifizierte Bewertung
I am a new small business Paula Beezer
I am a new small business, and I am extremely disappointed by the way Expedia Group central has treated us. Expedia booked multiple guests through their various websites and collected payment from customers. They successfully paid us for two bookings, so this is nothing to do with my bank as i had payment before but then withheld payment for 14 others. Expedia claims the payments were sent, and it mark as paid, but my bank has confirmed that they never received them. The bank advised that Expedia should initiate a payment trace, but despite repeated requests, Expedia has failed to do so. What is most frustrating is that they have now stopped responding to my emails and messages altogether. As a small business, this unpaid money has a significant impact on our operations. I have been left with no choice but to instruct a solicitor to recover the outstanding payments. I expected a professional company to support its accommodation partners, not ignore them when payment issues arise. My experience has been extremely disappointing, and I hope Expedia resolves this matter before other small businesses face the same situation.
0
lars klenow
Verifizierte Bewertung
I have multiple telephone contact
I have multiple telephone contact, as I ordered at airplane ticket via norwegean homepage . I was offered accomodation via link to expidia . Here I ordered accomodation for three passengers, same as airplane ticket. All inclusive for all . The offer was accepted but a couple of days later the hotel said I only paid for two adults . I contacted Expedia and pr mail to have the reservation corrected . Some how expidia could not reach the hotel per telephone . After hours with out result, they promised to get back to me - witch they never did . Customer support is worthless
0
Christeena Raju
Verifizierte Bewertung
Worse customer service for merchandise
I tried to get some information from Expedia, but the customer service representative, Kevin, said he couldn’t help me because I had to answer the verification call on-site. I verified my position, but he still refused to assist me.
0
Ilya S
Verifizierte Bewertung
impossible to get any help
impossible to get any help. asked to help me to find link to my property in the admin panel and they want all sorts of verifications and still can't tell me where to go
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Expediapartnercentral
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Ist Expediapartnercentral seriös?
Für Expediapartnercentral liegen bisher 9 öffentliche Bewertungen vor (1,9 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Expediapartnercentral gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Expedition Insure (3,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Expediapartnercentral beansprucht?
Nein. Das Profil von Expediapartnercentral ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Expediapartnercentral hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Expediapartnercentral auf Bewertungen?
Expediapartnercentral: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Expediapartnercentral negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.