Bewertung
1,5
Schlecht · von 5 Sternen
Etstur Erfahrungen
1,5von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
17
5 in den letzten 12 Monaten
Reisebüro
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Anteil 5-Sterne-Bewertungen
Bewertungen (17)
5 in 12 MonatenIhre Stimme
Erfahrung zu Etstur schreiben
Hüseyin Önder
Verifizierte Bewertung
Ich habe 2 Zimmer gebucht mit Meerblick…
Ich habe 2 Zimmer gebucht mit Meerblick im Batıhan beach Resort über ETSTTur. 1 Zimmer hatte seitlichen Meerblick. Vom Balkon direkt das andere Gebäude. Ich erwarte die Erstattung der Differenz Bis jetzt haben Sie nicht reagiert. Die Antwort, dass das Hotel dieses Zimmer mit Meerblick einstuft!!!!??? Finger weg von dieser Gesellschaft!!!
0
Rojda Bikim
Verifizierte Bewertung
Etstur Yunanistan Turu.
Etstur aracılığıyla dün, 12/08/2026 tarihinde bir Yunanistan turu satın aldık. Otelde bize tur tanıtıldıktan sonra aile olarak 6 kişi bu turu satın aldık. Bize, tur boyunca bizimle birlikte olacak bir rehberin bulunacağı ve Yunanistan’ın önemli yerlerini gezip keşfedebileceğimiz söylendi. Turu satın almamızın asıl nedeni de buydu. Sabah saat 06.00’dan 10 dakika önce otelin dışında hazır olmamız söylendi. Biz de zamanında dışarı çıkıp beklemeye başladık. Ancak şoför 30 dakikadan fazla gecikti. Gecikmenin nedenini sorduğumuzda, başka bir müşterinin geç kaldığı ve bu yüzden gecikme yaşandığı söylendi. Sonunda Bodrum’daki feribota ulaştığımızda, tur görevlisi bizim check-in işlemlerimizi yaptı ve gidiş-dönüş biletlerimizi verdi. Daha sonra kendisine bizimle birlikte Yunanistan’a gelip gelmeyeceğini sorduğumuzda, “yapması gereken işleri olduğunu” ve bizimle gelmeyeceğini söyledi. Bu durumda, ücretini ödediğimiz rehberli tur deneyimi olmadan, adeta Yunanistan’a kendi başımıza gönderilmiş olduk. Bu durum bizim için son derece hayal kırıklığı yaratıcı ve sinir bozucuydu. Çünkü bu turu satın almamızdaki asıl amaç, ailece güzel vakit geçirmek ve Yunanistan’ın önemli yerlerini gezerken bize eşlik edecek ve rehberlik edecek birinin olmasıydı. Türkiye’ye dönüş yolculuğumuz da oldukça stresli geçti. Bodrum’dan Didim’e bizi götüren farklı bir şoför vardı ve trafik nedeniyle yolculuk yaklaşık 2 saat sürdü. Daha sonra “kestirme yol” olarak adlandırdığı bir yola girmeye karar verdi. Ancak bu yol oldukça kayalık ve zorlu yollardan oluşuyordu ve beklediğimizden çok daha uzun sürdü. Hatta bir noktada minibüs çok dik bir yokuşu çıkmakta zorlandı ve bu durum kendimizi ciddi şekilde güvensiz hissetmemize neden oldu. Genel olarak yaşadığımız deneyim, bize anlatılan ve tur tanıtılırken vaat edilenlerden tamamen farklıydı. 6 kişi için, rehberli ve düzgün bir tur hizmeti bekleyerek ödeme yaptık. Ancak bunun yerine Yunanistan’ı kendi başımıza gezmek zorunda kaldık ve dönüş yolculuğumuz da oldukça rahatsız edici ve endişe verici geçti. Etstur’dan son derece hayal kırıklığına uğradık ve bu şikâyetimizin ciddiye alınmasını istiyoruz. Yaşadığımız deneyime dayanarak bu turu kesinlikle kimseye tavsiye etmiyorum. Paranızı harcamadan önce iki kez düşünün ve bu turu satın alırken dikkatli olun!!!
0
Мария Леонт
Verifizierte Bewertung
We booked a round trip Novosibirsk
We booked a round trip Novosibirsk – Bishkek (S7 Airlines, 13 July – 9 August 2026) through ETS Tur. On the outbound flight my husband's 50,000 mAh power bank passed carry-on control without a single question. On the return flight from Bishkek the same device was not allowed on board (over the 160 Wh limit) and had to be left at the airport. Neither ETS Tur nor S7 warned us about power bank restrictions at any point. The rules were applied inconsistently: allowed on the way there, banned on the way back. No solution was offered at the airport, the device was simply lost. Advice to travellers: check your power bank's Wh rating before flying and don't rely on the agency or the airline to inform you. Very disappointing experience — cannot recommend.
0
Yasin B.
Verifizierte Bewertung
Rezervasyon sistemleri kötü
Rezervasyonların arkasında durmuyorlar.Rezervasyonum sistemde gözükmüyor otelde üç saattir bekliyorum
0
behnam davtalab
Verifizierte Bewertung
Formal Complaint Regarding Misrepresentation of Hotel Room Reservation
I made a reservation through ETS Tur for Blue Dream Hotel in Bodrum for the period of June 19–21. During the reservation process, I repeatedly and clearly informed the sales representative that I wanted a room with a sea view. I also explained that I would be traveling with friends and that it was important for our rooms to be located close to each other and have similar features. For this reason, I provided the reservation numbers of my friends to the representative. Despite these clear requests, a discounted “PromoClub” room was reserved for me, and my request for a sea-view room was completely ignored. Upon arrival at the hotel, I discovered that the room assigned to me had no view at all; in fact, there was a wall directly in front of the window. When I raised the issue with the hotel staff, I was informed that the hotel was fully booked and that they could not offer a room change or any other form of compensation. When I later contacted ETS Tur, I was told that I had approved this room category during a phone call. However, throughout all of my conversations, I repeatedly stated that I wanted a sea-view room. Despite this, the sales representative sold me a lower-category PromoClub room that did not match my requirements, without providing clear and sufficient information about the room's features, and then claimed that I had approved it. As customers, we cannot reasonably be expected to know what room names such as “PromoClub” mean in terms of view, location, or room characteristics. It is the responsibility of ETS Tur and its sales representatives to provide accurate information and ensure that the room being sold matches the customer's stated requirements. Furthermore, the sales representative did not send me the reservation confirmation by email. I was only provided with a reservation number. Had the reservation confirmation and room details been sent to me in writing, I would have had the opportunity to identify the mistake before my trip and request a correction. This demonstrates a lack of proper communication and transparency during the reservation process. In addition, all of my conversations with ETS Tur were recorded. Since there was a disagreement regarding what had been discussed during the booking process, I specifically requested copies or transcripts of the recorded phone calls in order to verify the facts. However, my request was refused. Instead of reviewing the recordings with me or providing access to them, I was simply told that I was mistaken and that the error was my responsibility. I find this response unacceptable, particularly because the recordings would clearly demonstrate that I repeatedly requested a sea-view room throughout the reservation process. Refusing to share or review the recordings while simultaneously placing the blame entirely on me raises serious concerns regarding transparency and the fair handling of customer complaints. As a result, instead of enjoying the sea-view room that I specifically requested, I was forced to spend my vacation in a lower-category room with no view. This situation significantly affected my comfort, satisfaction, and overall holiday experience. I believe I was misled during the booking process and was sold a discounted PromoClub room instead of the sea-view room that I had repeatedly requested. I respectfully request that ETS Tur conduct a thorough investigation into this matter, review the recorded conversations, examine the errors made during the reservation process, and provide appropriate compensation for the inconvenience, disappointment, and financial loss I have suffered as a result of this experience. I look forward to receiving your response and a fair resolution to this complaint. Sincerely, Behnam Davtalab Reservation Number: 116636230
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
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Ist Etstur seriös?
Für Etstur liegen bisher 17 öffentliche Bewertungen vor (1,5 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Bağdat Caddesi 55, 34724, TR) ist öffentlich dokumentiert. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat Etstur seinen Sitz?
Etstur hat seinen Sitz in Bağdat Caddesi 55, 34724, TR. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Etstur gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Basel-Mulhouse Airport (1,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Etstur beansprucht?
Nein. Das Profil von Etstur ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Etstur hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Etstur auf Bewertungen?
Etstur: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Etstur negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.