Bewertung
1,2
Schlecht · von 5 Sternen
Mietwagenanbieterenterprise.ch
Enterprise Erfahrungen
1,2von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
162
61 in den letzten 12 Monaten
Mietwagenanbieter
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (162)
61 in 12 MonatenIhre Stimme
Erfahrung zu Enterprise schreiben
Fredrik M. Storflor
Verifizierte Bewertung
Extremely disappointing experience
Extremely disappointing experience – no responsibility taken at any stage My experience with Enterprise Switzerland was disappointing from beginning to end. I had booked and prepaid a specific vehicle directly with Enterprise and provided my flight details. When my flight was cancelled, I tried four times to call the telephone number stated on my Enterprise booking confirmation during normal business hours. I could not get through to anyone. When I eventually arrived at Zurich Airport with two small children late at night, Enterprise had already given my reserved vehicle to someone else. I was left with the choice of paying considerably more for a BMW or taking another vehicle. Before accepting the BMW, I specifically asked twice whether it had at least as much luggage space as the vehicle I had originally booked. I was assured that it did. This turned out to be incorrect. I therefore paid more money for a vehicle that was actually less suitable for my family. Enterprise initially even claimed that I had booked through a third party. Only after I challenged this did they acknowledge in writing that I had booked directly with Enterprise and prepaid the full rental. The problems did not stop there. The replacement vehicle later suffered an electrical failure while I was driving on the Autobahn with my two young children. The car went into emergency mode and was limited to around 30 km/h. I managed to leave the motorway and contacted the roadside assistance number provided by Enterprise. Enterprise later confirmed in writing that contacting Roadside Assistance was the correct thing to do and acknowledged that the vehicle had suffered an unexpected electrical breakdown. Despite this, Enterprise subsequently charged me CHF 350 for the roadside assistance because I had not purchased their optional Roadside Assistance Protection. The problem was an electrical fault with their vehicle – not something caused by me. The roadside assistance invoice itself described the incident as “Elektrik”. Throughout the entire process, I felt that Enterprise made very little effort to find a reasonable solution. They did not compensate me for the vehicle they had given away, the incorrect information about luggage capacity, the expensive upgrade, the unusable telephone number on their own booking confirmation or the disruption caused by the breakdown. Instead, after all of this, I was presented with another CHF 350 charge because their vehicle broke down. I have repeatedly tried to resolve the matter directly with Enterprise and provided them with detailed explanations and documentation. At no point did I feel that they genuinely tried to meet me halfway or take responsibility for the overall customer experience. I have rented cars many times before, but this has been one of the poorest rental experiences I have had. Based on how Enterprise handled both the original rental problems and the subsequent breakdown, I would be very reluctant to rent from Enterprise Switzerland again.
0
Mike Andrews
Verifizierte Bewertung
This company needs to be investigated…
This company needs to be investigated by the police and the Switzerland government ASAP!!! They are stealing money from customers by submitting fraudulent and erroneous damages claims after the customer returns the car. The damages were there BEFORE the customer drove the car and they know this and do not care. They are scamming people. INVESTIGATE THIS COMPANY IMMEDIATELY SWITZERLAND GOVERNMENT!!! PERFORM A FULL INVESTIGATION!!!!
0
Alexander Battle
Verifizierte Bewertung
Charge for damage that will never be repaired
The car rental went ok until we landed at home to an email about some damage to one of the wheels, in fairness it was our fault. The problem was that they then charged £389 to fix the very light damage, but after a follow up email it was clear that their “internal matrix” didn’t need it to be repaired at this time. So I have been charge for a repair that will never happen, a total scam. Really wish I had seen these reviews before hand, lesson learnt for next time!!! Zürich Airport!
0
Danial Roozmehr
Verifizierte Bewertung
Be very careful with this company
Be very careful with this company. We returned the car after 4 days, then a week later they emailed us claiming we had caused a tiny scratch and charged us around £600. What concerns me even more is that after looking through other reviews, I noticed many other customers reporting similar experiences with unexpected damage charges. It makes you seriously question whether customers are being charged huge amounts for damage they didn’t cause. We strongly dispute this charge and are demanding evidence that we actually caused the damage.
0
Maya Patinios
Verifizierte Bewertung
Extremely disappointing experience from…
Extremely disappointing experience from start to finish. The first car I was given had serious tire problems and did not feel safe to drive, so I had to go through the inconvenience of returning it. Even then, the car was put through damage control as though I might somehow have been responsible for the faulty tire, and I was made to feel as though the company was doing me a favour by not charging me. The replacement car also had visible tire issues and existing body damage. Now I am being accused of causing a chip in the windscreen. The only photograph they have provided is ridiculously unclear, and I have disputed the damage and asked for proper photographs. I also have my own photograph from the day of the rental showing a visible mark on the windscreen. What makes this even more unacceptable is that the company actively advises customers to photograph the vehicle carefully at collection, yet when you actually use those photographs to dispute one of their claims, they do not even bother to respond. You cannot get through to customer service by phone, my emails regarding the dispute have gone unanswered, and instead of reviewing the situation properly, they are simply taking €500 from my card. This is an appalling way to treat customers. I would strongly advise anyone renting from this company to photograph absolutely everything — the windscreen, tires and every part of the bodywork — but unfortunately, based on my experience, even having photographic evidence does not guarantee that anyone will actually listen to you. I certainly would not use this company again.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Marco Venturini Laut Impressum
CHE-470.608.870 Laut Impressum
Alternativen zu Enterprise
Mietwagenanbieter-Ranking →Häufige Fragen zu Enterprise
Ist Enterprise seriös?
Enterprise erreicht aktuell 1,2 von 5 Sternen aus 162 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Werftstrasse 80, 8302 Kloten, Schweiz) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Enterprise?
Kundinnen und Kunden bewerten Enterprise im Schnitt mit 1,2 von 5 Sternen („Schlecht“) auf Basis von 162 Bewertungen. 61 davon stammen aus den letzten 12 Monaten.
Wo hat Enterprise seinen Sitz?
Enterprise hat seinen Sitz in Werftstrasse 80, 8302 Kloten, Schweiz. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Enterprise gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Enterprise beansprucht?
Nein. Das Profil von Enterprise ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Enterprise hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Enterprise auf Bewertungen?
Enterprise: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Enterprise negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Enterprise im Handelsregister eingetragen?
Öffentliche Registerdaten zu Enterprise (Kloten) sind über das Zefix einsehbar.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.