Bewertung
2,5
Durchschnittlich · von 5 Sternen
Emma Sleep Erfahrungen
2,5von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
7
3 in den letzten 12 Monaten
Unternehmen
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (7)
3 in 12 MonatenIhre Stimme
Erfahrung zu Emma Sleep schreiben
joe
Verifizierte Bewertung
Extremely Disappointed with Emma’s Product & Customer Service
We purchased an Emma Sleep mattress expecting durability and support. After just over two years, the mattress developed significant side bulging and loss of edge support, which noticeably reduced the usable sleeping surface and overall comfort. Despite multiple attempts to resolve the issue, Emma repeatedly dismissed the problem as “fabric settling” rather than addressing the obvious performance failure. Their warranty process is rigid, slow, and clearly designed to deny claims rather than support customers. The experience involved delayed responses, repeated explanations, and ultimately a “final” decision that ignored how the mattress actually performs in real use. What’s most frustrating is not just the product, but the poor customer service. There was no genuine effort to stand behind the mattress or offer a reasonable resolution. After this experience, we have completely lost confidence in the brand. If you’re considering Emma, be aware that once there’s an issue, you may be on your own. Would not recommend.
0
Cailean
Verifizierte Bewertung
📦 EMMA Sleeps
📦 EMMA Sleeps – how can you treat customers so badly? I have now experienced two completely failed deliveries and zero support from customer service. Time to share this publicly. 🚫 January 20 – first failed delivery A bizarre time slot from 08:00 to 22:00, later adjusted to 13:00 to 16:00. I rearranged my work, arranged for neighbors… and then the nightmare began: the time slot was changed several more times, even to 23:00 to 03:00 (!). I waited at home until 22:00, only to be informed then that the delivery wouldn’t happen. Meanwhile, I saw the delivery driver twice nearby via track and trace. 📞 Customer service? Unreachable and powerless Answer: “It’s the carrier’s fault, we can’t do anything.” I was given two phone numbers for the carrier → one always busy, the other unresponsive on WhatsApp. 🚫 January 23 – second failed delivery Again, a crazy time slot from 08:00 to 22:00. On the day itself, multiple shifts to 17:45–20:45 and 18:35–21:35. Then again: delivery canceled with the vague explanation “sorting error.” EMMA customer service did nothing but say they would “send an email to the carrier.” Delivery was suddenly moved to February 1, but confirmation? Nowhere. 📭 No communication Today, January 26, still zero updates from EMMA or the carrier. Also never heard back after my response to their email from January 21. 😡 Disappointing on all fronts This was the moment for EMMA to show they take customers seriously. Instead, I mostly see advertising campaigns, while my order process is a mess. Two failed deliveries, absurd time slots, no action, no communication, no accountability. How can I be expected to chase my order myself when I ordered and paid from you? “Sorting error” is just an excuse that’s being used.
0
Conan Cho
Verifizierte Bewertung
The interview process is terrible…
The interview process is terrible with this company, don't even waste your time applying. The interviewers aks questions as if you applied as a CEO and get really impatient, almost instantly.
0
Pontus Rehn
Verifizierte Bewertung
Fraudulent service
Tried to get in touch with Emma Sleep in Sweden at first. They claim they cannot assist as they are no longer present in Sweden. Other support email addresses in Germany (HQ market) only responds through a bot. We have a claim per the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights. Emma neglects to even respond to the claim. It's a fraud company - just read the comments on their UK and other Facebook sites
0
El Grapa
Verifizierte Bewertung
Vorsicht Betrug!
Ich habe am 10. Oktober bestellt, keine Ware erhalten und dann einen Monat später reklamiert. Mein Geld habe ich immer noch nicht. Dafür eine ganze Sammlung an aus Textabausteinen zusammengefügten Antworten des "Kunden-Support". Ich werde wohl Anzeige erstatten. Niemals wieder.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Manuel Müller, Dr. Dennis Schmoltzi Laut Impressum
DE301904406 Laut Impressum
US
Häufige Fragen zu Emma Sleep
Ist Emma Sleep seriös?
Für Emma Sleep liegen bisher 7 öffentliche Bewertungen vor (2,5 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Ist das Profil von Emma Sleep beansprucht?
Nein. Das Profil von Emma Sleep ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Emma Sleep hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Emma Sleep auf Bewertungen?
Emma Sleep: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Emma Sleep negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.