EFE Glasses Erfahrungen 2026: 3,4 von 5 (137 Bewertungen)

Bewertung

3,4

Durchschnittlich · von 5 Sternen

Stimmen

137

101 in den letzten 12 Monaten

Brillen-Großhändler

55%

Anteil 5-Sterne-Bewertungen

Bewertungen (137)

101 in 12 Monaten

Ihre Stimme

Erfahrung zu EFE Glasses schreiben

MJ B

US · 26. August 2026

Verifizierte Bewertung

DO NOT BUY FROM THIS SCAMMER DAVID SU!!!

BEWARE - DO NOT BUY FROM THIS SCAMMER DAVID SU - EFE Glasses!!! This business is a scam. They upsell a warranty that you cannot use. They do not cover return postage AND the return address received via a PayPal dispute is a vegetable warehouse called FreshGoGo located at 1226 S 2nd Street, CAMDEN NY 08104 USA. Once package is received they will issue a refund is a SCAM because there is no one located at the return address to receive the return. The quality is typical CHINESE GARBAGE and the prescription was not even close to being correct! MINUS ZERO STAR RATING. DO NOT WASTE YOUR MONEY!!!

0

26. August 2026

EFE Glasses

Antwort des Unternehmens · 26. August 2026

Dear Customer Thank you for your honest feedback, and we sincerely apologize for your unsatisfactory shopping experience. We are a formally registered and legally compliant business operating in full accordance with industry rules and platform regulations, and we never engage in any fraudulent behavior. Regarding the return shipping fee, our official return policy is clearly stated for all customers in advance: for returns caused by non-product quality issues, the return shipping cost shall be borne by the buyer, which is a standard and transparent rule. We have already reported and followed up on the issue of the return address you encountered. To resolve your order issue efficiently and avoid unnecessary waiting, please provide us with your return tracking number. We will immediately process your refund as promised once we receive the information. We always take product quality and customer experience seriously. If you have any further questions or need after-sales assistance, please feel free to contact our official customer service team at [email protected], and we will actively solve your problem for you. Best regards, EFE Glasses Customer Support

Michael

US · 25. August 2026

Verifizierte Bewertung

Not worth it

Yes, it is cheap. Yes, the customer service tries to outsmart you with some AI-generated emails, but at the end of the day, you end up with a lot of wasted money, frustration, and wasted time. Do not recommend. Order Number: 260712012616

0

25. August 2026

EFE Glasses

Antwort des Unternehmens · 25. August 2026

Dear Customer, Thank you for updating your review and sharing order number **260712012616**. We are sorry your experience has not met your expectations. We have located your order and corresponded with you multiple times via email. Every reply was manually drafted by our support team and tailored specifically to your situation, rather than AI‑generated templates. In your email, you acknowledged: *“While my lens measurements are acute, the frame I chose is too big for my face and also generally too large for progressive lenses.”* This confirms the lens prescription was made accurately; your concern relates to frame fit. We have offered several favourable resolution options for your case. As you preferred to await the payment dispute ruling, we respect your decision and will wait for the outcome together. Should you wish to discuss this matter further, please feel free to contact us via [email protected]. Best regards, EFE Glasses Customer Support

Robert

US · 24. August 2026

Verifizierte Bewertung

Ordered on August 2, 2023. Updated Aug 23. Horrible customer service

Ordered on August 2, today is Aug 23rd. Have contacted cs@efeglasses twice. Have recieved an identical A.I. response both times. Reached out again today for immediate help and expedited shipping. Will update if and when I hear back. Here is the canned response they sent me both times: I hope this message finds you well, and I want to start by sincerely apologizing for the delay with your order—we know you’re excited to receive your new glasses, and we truly appreciate your patience with us. Here’s what happened: Your glasses were actually ready to ship, but during our final pre-delivery quality check, we noticed a tiny (but noticeable) flaw that didn’t meet our standards. We couldn’t let that go out to you—so we made the call to remanufacture your pair right away to ensure it’s perfect. The good news is: the new pair is already in production, and we expect it to be fully ready within 3 business days (we’re prioritizing it to get it to you as soon as possible!). You’ve been so understanding through this, and we’re grateful for how thoughtful you’ve been. We promise the extra time will be worth it for a flawless pair of glasses that you’ll love wearing. We’ll send a shipping update the moment it’s on its way to you. Thank you again for your grace—we can’t wait to get this right for you! Edit Aug 2023 another manufacturing defect delay. Let’s see if they follow through: Thank you very much for purchasing your glasses from EFE. Your order was originally scheduled to be shipped today. However, during our pre-shipment quality inspection, we found a defect on the frame of your order. Regrettably, this was the last frame of that style we had in stock. This frame has been restocked and is expected to arrive within 2-3 days. We kindly ask for your patience while we wait for the stock to come in. As soon as the stock arrives, we will manufacture your glasses right away and ship them out to you as quickly as possible. As a gesture of apology, we will refund the shipping fee of USD 9.95 as compensation. Please contact us after you receive your order, and we will process this refund for you. Would this solution work for you? If you accept this arrangement, could you please remove your negative review? Thank you for your understanding. Best regards, Pinkie EFE Glasses Customer Support

0

24. August 2026

Taylor Woods

US · 19. August 2026

Verifizierte Bewertung

Great glasses terrible delivery

I got my son some glasses and they look so good on him and they are flexi which is great because he’s active. The only problem I had was when it came down to the delivery. They threw my son’s glasses at the front door and I have it on video!!! The 3rd party delivery company they use is the reason why I won’t be using them anymore. I refuse to see my glasses thrown at the door. I haven’t been able to contact anyone to tell them AND the delivery company customer service sucks as well!

0

19. August 2026

EFE Glasses

Antwort des Unternehmens · 19. August 2026

Dear Customer, Thank you so much for your lovely feedback that your son’s new glasses fit perfectly, and we are glad the flexible frame suits his active lifestyle. We are truly horrified and very sorry to hear about how the delivery handled your parcel. It is completely unacceptable that the courier tossed your package at your front door, especially for fragile eyewear. We understand how upsetting this must be, and we appreciate you capturing this on video. We will submit a formal complaint to the logistics team regarding this reckless delivery behaviour. We fully agree fragile optical items deserve careful handling. We sincerely hope this poor delivery experience will not overshadow your satisfaction with the glasses. If you notice any damage to the frames or lenses caused by rough handling, please send us photos, and we will resolve it for you right away. We value you as our customer, and we will continue communicating with our delivery partners to push for better parcel handling standards. Feel‑free to email us at [email protected] if you have further concerns. Best wishes， EFE Customer‑Service Team

Carle Bev

US · 10. August 2026

Verifizierte Bewertung

Non existent customer service for returns.

I ordered a pair of prescription glasses. They arrived in about 2 weeks. They are bifocals and the line on the bifocal is to high and impedes my vision. I followed process with EFE for returns within a certain # of days and get nothing back. No one is responding and it has been almost a month. I even sent a message with the email. Terrible customer service.

0

10. August 2026

Die Akte

Brillen-Großhändler

Antwortet blitzschnell

Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.

Alternativen zu EFE Glasses

Brillen-Großhändler-Ranking →

Häufige Fragen zu EFE Glasses

Ist EFE Glasses seriös?

EFE Glasses erreicht aktuell 3,4 von 5 Sternen aus 137 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (500 Livonia Ave, Brooklyn, 11207 NY, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden EFE Glasses?

Kundinnen und Kunden bewerten EFE Glasses im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 137 Bewertungen. 101 davon stammen aus den letzten 12 Monaten.

Wo hat EFE Glasses seinen Sitz?

EFE Glasses hat seinen Sitz in 500 Livonia Ave, Brooklyn, 11207 NY, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu EFE Glasses gibt es?

Die bestbewerteten Anbieter in der Branche Brillen-Großhändler sind Vision Express (4,7 von 5), Glasses Direct (4,9 von 5), Specsavers (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von EFE Glasses beansprucht?

Nein. Das Profil von EFE Glasses ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann EFE Glasses hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet EFE Glasses auf Bewertungen?

EFE Glasses: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann EFE Glasses negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

Erfahrung teilen Zur Startseite