Bewertung
2,2
Mangelhaft · von 5 Sternen
Edifier Erfahrungen
2,2von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
43
14 in den letzten 12 Monaten
Hi-Fi-Shop
26%
Anteil 5-Sterne-Bewertungen
Bewertungen (43)
14 in 12 MonatenIhre Stimme
Erfahrung zu Edifier schreiben
Courtney Kidd
Verifizierte Bewertung
Their customer service is a joke
Their customer service is a joke, you can't get to anyone and when you finally do be prepared for simple things not being resolved in week. Will they care? No. Will they actually try to solve the problem or just bounce you to discord, who will also not answer? Yes. You'll miss out on the sale, and then decide to go with a company that actually cares.
0
Mosca Giuliano Franco
Verifizierte Bewertung
Professionalità ZERO.
Acquistate 2 confezioni di M60, problemi di connessione bluetooth, richiesto assistenza clienti. Promettono una risposta in 24 ore, non hanno mai risposto. Professionalità ZERO. Mai più! Esperienza squallida.
0
A.K.
Verifizierte Bewertung
Needed new speakers as my old ones…
Needed new speakers as my old ones crapped out. Ordered Certified Refurbished from website, S360DB didn't work out of box, dead on arrival. Contacted Customer service the day of for warranty replacement as it states no refunds on certified refurbished. Service rep Mae M. (Edifier) ask me to send a video showing it did not work. Sent the video Real Easy. Now they are silent. Sent the video and email again no response. So now i have 2 sets of broken speakers in my office and I'm out an additional $500. Will call Edifier tomorrow and if their is no resolution i will have to do a charge back. I will never buy certified refurbished again. Lesson Learned.
0
Hélder
Verifizierte Bewertung
Worst customer support ever!
This was the worst customer support experience I've ever had. I purchased a pair of Edifier MKIII S2000 speakers, and they arrived DOA (dead on arrival). Despite their stated policy of allowing returns within 30 days for a full refund, they did not honor it. They asked me to provide proof that the speakers were defective, so I sent everything they requested: videos, photos, audio recordings, emails, the invoice, and even participated in phone calls. After all that, they told me they couldn't help because the speakers had been purchased through another retailer. The retailer (PcComponentes), on the other hand, told me to contact the manufacturer, Edifier, directly. In the end, I was left being passed back and forth between the retailer and the manufacturer, with neither taking responsibility for resolving the issue.
0
Bob Mette
Verifizierte Bewertung
I purchased a set of remanufactured…
I purchased a set of remanufactured speakers and after installation discovered that the remote would not perform basic functions such as turning the speakers on and off and changing operating modes. The company sent multiple replacement remotes but none solved the problem. My disappointment is not that the company offered warranty service but how they chose to provide it. These speakers were installed with wiring routed through finished walls and part of the wiring is permanently attached between the speakers and subwoofer. Returning the speakers would require removing installed wiring from the walls and partially dismantling a completed installation—not simply unplugging a few wires. I asked the company to send replacement speakers first so I could verify the problem was resolved and then immediately return the originals. I was even willing to provide a deposit to eliminate any financial risk. The company refused. As a result, the burden of resolving a defective product was placed almost entirely on me. Potential buyers should understand that if a problem is discovered after installation, the warranty process may require substantially more effort on the customer's part than they might expect.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Edifier
Hi-Fi-Shop-Ranking →Häufige Fragen zu Edifier
Ist Edifier seriös?
Edifier erreicht aktuell 2,2 von 5 Sternen aus 43 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Edifier?
Kundinnen und Kunden bewerten Edifier im Schnitt mit 2,2 von 5 Sternen („Mangelhaft“) auf Basis von 43 Bewertungen. 14 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Edifier gibt es?
Die bestbewerteten Anbieter in der Branche Hi-Fi-Shop sind AO (4,9 von 5), Ubaldi (1,7 von 5), LDLC (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Edifier beansprucht?
Nein. Das Profil von Edifier ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Edifier hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Edifier auf Bewertungen?
Edifier: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Edifier negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.