Bewertung
1,9
Mangelhaft · von 5 Sternen
Dyson Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
139
58 in den letzten 12 Monaten
Elektrofachmarkt
16%
Anteil 5-Sterne-Bewertungen
Bewertungen (139)
58 in 12 MonatenIhre Stimme
Erfahrung zu Dyson schreiben
Sas
Verifizierte Bewertung
Unbelievably awful customer service
Awful customer service. The rubbery tower fan's surface has deteriorated and has become sticky. Contacted customer service and after several questions which I duly replied including photos, they said it has to be the person who bought it who should communicate. So husband sent all information and "nominated" me to continue the conversation. They CONFIRMED the nomination but as soon as I continued the conversation, they said I wasn't nominated. I sent screenshots of their confirmation and after hours of repeatedly showing the screenshots, they asked for email and mobile information. They said they couldn't confirm I was nominated to request customer service (!!!) from them. I wasn't asking for cash, just a solution to the sticky rubbery surface of our 2 tower fans. We have 7 Dyson products at home and will NEVER buy a Dyson again.
0
Irene Jones
Verifizierte Bewertung
Dyson customer support absolutely…
Dyson customer support absolutely useless. Tried to order a spare part for a five year old stick vacuum VC10, motor assembly required. After useless on line chat bot conversation, finally got through after 25 min wait to a human being. LEE?? After explaining problem and trying to ascertain availabilty of a motor unit replacement to be paid for. I was told it could only be supplied to the original owner. So faulty vacuum,out of warranty attempting to actually revive it by buying replacement part Dyson customer support said it was the LAW that they can only supply spares to Original registered owner. DO NOT BUT A DYSON THEY ARE EXPENSIVE, RUBBISH QUALITY AND THERE CUSTOMER SERVICE USELESS AND ILL INFORMED. Good job they don’t make cars you would not even be able to buy an oil filter for a second hand car.MR JAMES DYSON YOU DO NOT CARE ENOUGH ABOUT YOUR COMPANY ANYMORE, A MAN ONCE PASSIONATE ABOUT THIS COMPANY YOUR INITIAL STANDARDS ACROSS THE BOARD ARE NON EXISTENT
0
Partha Sarathi Bhattacharjee
Verifizierte Bewertung
Substandard quality of parts - extremely disappointed with dyson support.
I will never buy a dyson again.The products are great but support is equally awful. I bought a Dyson V11 from dyson.com - it worked fine for 3 years. But then the battery went flat. When I went to replace the battery the threads were very easily stripped. I took it to store and said that they cannot help further. I could not believe that a 1000 dollar product could have such substandard parts installed. I have no option but to bin it as it is out of warranrty. Never buying dyson again - too fragile for my use. Extremely disappointed with Dyson.
0
Jojo
Verifizierte Bewertung
Wont buy from Dyson again
I forked out over $1100.00 on the top Dyson cordless stick vacuum Submarine Complete last year having owned a decent Dyson cordless stick vacuum previously. I am however really disappointed with the new model. My cleaners all hate it. The charge doesn't last a full house clean, the suction is mediocre and its generally really temperamental. I contacted customer service to request assistance but their advice wasn't of much use - check the filter etc, don't use it on full suction (but then it doesn't pick anything up!!! etc) so given the substantial outlay Im stuck with it. Sadly Dyson has succumbed to ensh*tification.
0
Cav
Verifizierte Bewertung
SV25 DYSON V8 EXTRA
SV25 DYSON V8 EXTRA - We paid $499 for this vacuum after visiting a Dyson store and seeking advice on the best model for my daughter's very small apartment. Based on Dyson's recommendation, we purchased the V8 Extra expecting the quality and reliability associated with a premium brand. Unfortunately, it has been nothing but a disappointment from day one. The battery would only run for around 10 minutes on the normal power setting, which wasn't even enough to vacuum a very small apartment. The machine was only used about once a week and often sat unused for weeks while my daughter travelled for work, so it certainly wasn't subjected to heavy use. We contacted Dyson on numerous occasions. We even offered to pay the difference to upgrade to another model, but that request was refused. Instead, we were sent a replacement battery, which only improved the performance for a short time before exactly the same problem returned. Eventually Dyson replaced the machine, but only after concluding that the original was beyond economical repair due to its "maintenance history"—a conclusion I do not accept given the very light use and the fact that the battery issue existed from early in the vacuum's life. While I appreciate that Dyson ultimately supplied a replacement with a new warranty, the overall customer service experience was disappointing. For a product costing $499, I expected far greater reliability and a more customer-focused approach to resolving the issue. Based on my experience, I would think very carefully before paying a premium for the Dyson brand again.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Dyson
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Ist Dyson seriös?
Dyson erreicht aktuell 1,9 von 5 Sternen aus 139 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Tetbury Hill, SN16 0RP Malmesbury, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Dyson?
Kundinnen und Kunden bewerten Dyson im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 139 Bewertungen. 58 davon stammen aus den letzten 12 Monaten.
Wo hat Dyson seinen Sitz?
Dyson hat seinen Sitz in Tetbury Hill, SN16 0RP Malmesbury, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Dyson gibt es?
Die bestbewerteten Anbieter in der Branche Elektrofachmarkt sind AO (4,9 von 5), Currys (4,0 von 5), B&H Photo-Video (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Dyson beansprucht?
Nein. Das Profil von Dyson ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Dyson hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Dyson auf Bewertungen?
Dyson: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Dyson negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.