Bewertung
3,4
Durchschnittlich · von 5 Sternen
DuoBoots Erfahrungen
3,4von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
161
21 in den letzten 12 Monaten
Schuhgeschäft
43%
Anteil 5-Sterne-Bewertungen
Bewertungen (161)
21 in 12 MonatenIhre Stimme
Erfahrung zu DuoBoots schreiben
Yve
Verifizierte Bewertung
The Dalia in cherry red
I have quite a few pairs of DuoBoots—well, perhaps more than “quite a few”—and, for me, the Dalia is on a par with my number-one, perfect DuoBoots style: the Hestia. It is beautifully and simply designed: understated, effortlessly elegant, and quietly exuding class in that rare, timeless way. It is also exceptionally comfortable, helped by its block heels and cushioned insoles. I already own a pair in tan suede and had long hoped to see the Dalia offered in red. Since I have a rather full boot collection, I hadn’t checked the site for a while, but when DuoBoots crossed my mind again, I decided to take a look. I was absolutely delighted to discover the Dalia in cherry red leather! As I selected my size, I held my breath and hoped it would still be available—and it was! Thank you so very much, DuoBoots, for clearly listening to your customers. This is exactly what I had been hoping for, and I couldn’t be more thrilled.
0
Charlie
Verifizierte Bewertung
Terrible customer service
I ordered a pair of boots from this company, as they did not fit I exchanged them for another. When the replacement ones arrived they were also too big and therefore I tried to process a return of the order. The returns portal wouldn't allow me to return the boots due to the exchange but allowed me to request a return on the 24th of June. I completed this and have heard nothing since, I have messaged on the website several times and sent a number of emails since as well as messaging the company on Instagram. I tried to request the return again through the portal but am now being told this is outside of the returns policy window. I have several pairs of boots from Duo and have previously been impressed with their quality and customer service but this is frustrating. As others have mentioned the lack of communication and inability to contact them easily is dreadful and I certainly won't be buying anything from this company in the future. Hopefully someone will read this review and respond to me!
0
Imogen
Verifizierte Bewertung
They've lost a loyal customer
I have been buying duo boots for something like 13 years and have many pairs, all in a size 6. When I ordered a new pair, I noticed it said on the website that this style runs small in the foot and to size up if you prefer a "roomier fit". I generally like a snug fit and tend to be on the smaller side of a 6, so I ordered my normal size, but when they arrived they were absolutely tiny. Basically, they were a mislabeled 5, if not 4.5. They fit beautifully in the leg though so I exchanged for the 7. They were STILL a little tight on the foot, but the ankle was very baggy and the boot went up higher, giving the overall appearance of a pair of wellies. I tried to find something else to exchange them for but everything equivalent in my size was out of stock, so I couldn't. They charge £5 for returns if you're not exchanging, which I queried because I consider the absolutely bizarre sizing of this one style to be a manufacturing problem, but they insisted. I think it's wild to charge the customer to return a faulty product. This used to be a good reliable brand with decent customer service but unfortunately it really isn't anymore. UPDATE: Seems like they've actually refunded me for my entire order including postage, so have updated this review from one star to three stars. No communication from a human being to confirm that they've done this, just an automated email, but it does seem like someone made an effort to make things right, which I massively appreciate. Have not given a higher rating because of the poor sizing of the boots and the poor comms from the customer service team.
0
Abigail Beck
Verifizierte Bewertung
Don’t buy from DuoBoots
Don’t buy from DuoBoots - absolutely horrendous customer service. Sent me the wrong item entirely, and then required me to drive 30 mins to drop the incorrect item at a depot to be shipped back to them before they’d ship the correct item (yeah, I really loved doing all that legwork to fix THEIR mistake for them after paying them $100 in shipping/delivery) - no other apology or even token discount/compensation offered. Decided to just get a refund and spend my money at a local Aussie business rather than reward such abysmal customer service. Listen to the terrible reviews, and save yourself the hassle of finding out the hard way.
0
Mo
Verifizierte Bewertung
Avoid Terrible customer service
Terrible customer service, I ordered and received boots that were badly marked, I tried to contact company several times through every Channel and no response finally got a reply from instagram message who asked me to email customer services again their response was sending me a return label no other communication, offering replacement etc which ideally that’s what I would have liked! no apology, nothing!
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 79 % der negativen Bewertungen.
GB
Alternativen zu DuoBoots
Schuhgeschäft-Ranking →Häufige Fragen zu DuoBoots
Ist DuoBoots seriös?
DuoBoots erreicht aktuell 3,4 von 5 Sternen aus 161 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden DuoBoots?
Kundinnen und Kunden bewerten DuoBoots im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 161 Bewertungen. 21 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu DuoBoots gibt es?
Die bestbewerteten Anbieter in der Branche Schuhgeschäft sind Boozt (4,1 von 5), PAVERS (4,9 von 5), I SAW IT FIRST (2,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von DuoBoots beansprucht?
Nein. Das Profil von DuoBoots ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann DuoBoots hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet DuoBoots auf Bewertungen?
DuoBoots: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann DuoBoots negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.