Bewertung
2,4
Mangelhaft · von 5 Sternen
Geldwechselservicedukascopy.bank
Dukascopy Bank SA Erfahrungen
2,4von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
45
11 in den letzten 12 Monaten
Geldwechselservice
18%
Anteil 5-Sterne-Bewertungen
Bewertungen (45)
11 in 12 MonatenIhre Stimme
Erfahrung zu Dukascopy Bank SA schreiben
Bob Ursem
Verifizierte Bewertung
Holding transaction, no response from support
My transaction is in the air for a week now. They don't process it, they don't cancel it. Support doesn't respond AT ALL!
0
Dolores from Argentina
Verifizierte Bewertung
I have had a mixed experience with…
I have had a mixed experience with DukasCopy. The officer in charge of my account has always been excellent. Immediate responses, efficient, helpful...Really great- However, over a year ago my debit card was suddenly blocked by SwissBankers with no explanation. It caused me a serious problem because I was travelling and could not withdraw money from any ATM nor use it to pay anything. The customer service was awful, and I was never able to use the card again. I kept my account operational because of the good service of the account officer in charge, but clearly the experience with Swiss Bankers was a huge dissapointment. In sum, I do recommend DukasCopy Bank but I dont recomment SwissBankers, the card service provider -a separate entity- that partners with the bank.
0
Kevin
Verifizierte Bewertung
Five-digit amount locked since months
Serious unresolved payment issue and unacceptable complaint handling I have had a very disappointing experience with Dukascopy Bank. A five-figure USD payment was not credited to my account and has now remained unresolved for several months. Dukascopy initially informed me that the payment had been cancelled and returned to the sender. However, the funds did not arrive back with the sending account. After extensive follow-up, Dukascopy later acknowledged that the return had encountered problems and that the funds remained within their correspondent banking/payment chain. Dukascopy subsequently proposed an alternative solution: transferring the funds to another personal bank account held in my name. Despite providing the requested information and repeatedly asking Dukascopy to simply execute this alternative payout, the funds have still not been transferred. The communication throughout this process has been extremely frustrating. I have received delayed, generic and sometimes contradictory responses. At several points, support treated the matter as a standard account withdrawal even though the funds had never been credited to my Dukascopy account in the first place. I have spent a considerable amount of time documenting the case, following up and trying to obtain a concrete resolution. Eventually, I had to escalate the matter to the Swiss Banking Ombudsman, who has contacted Dukascopy and requested clarification regarding the current status and whereabouts of the funds and the available options for resolving the matter. Despite this escalation, the issue remains unresolved as of the date of this review. For a regulated bank, I consider this level of payment handling, communication and complaint management unacceptable. A bank should be capable of tracing and returning or transferring funds without requiring months of correspondence and external escalation. I will update this review transparently if Dukascopy resolves the matter and the funds are finally paid out. ##### Update1: issue still unresolved Dukascopy has now provided another payment confirmation and stated that the funds were sent back again. However, this appears to have been sent through the same original return route, rather than the alternative payout to my personal bank account that Dukascopy had previously proposed after acknowledging that another return through the remitter route could likely be rejected again. This is exactly the problem I have experienced throughout the case: inconsistent handling, unclear instructions and a failure to execute a clean resolution. At one point Dukascopy proposed an alternative payout to a personal account in my name; later, the funds appear to have been routed again toward the original sender path that had already caused issues. I am now having the latest payment confirmation checked with the receiving/sending side to see whether the funds are actually credited this time. Until the money is either successfully credited back or paid out through the alternative arrangement, the issue remains unresolved. For a regulated bank, this process has been extremely frustrating and time-consuming. I will continue to update this review based on the documented record and whether Dukascopy finally resolves the matter properly.
0
Ingemar Wall
Verifizierte Bewertung
"Compliance" review takes forever
They are holding my money for weeks giving some vague answers that "account is under review" even though I literally moved money between my own accounts.
0
Daniil Egorov
Verifizierte Bewertung
Convenient banking app
Convenient banking app. Using it with a Swiss card for payments. No issues, personal support team is always helpful, fast replies.
0
Die Akte
Alternativen zu Dukascopy Bank SA
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Ist Dukascopy Bank SA seriös?
Dukascopy Bank SA erreicht aktuell 2,4 von 5 Sternen aus 45 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Route de Pré-Bois 20, 1215 Geneva, Schweiz) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Dukascopy Bank SA?
Kundinnen und Kunden bewerten Dukascopy Bank SA im Schnitt mit 2,4 von 5 Sternen („Mangelhaft“) auf Basis von 45 Bewertungen. 11 davon stammen aus den letzten 12 Monaten.
Wo hat Dukascopy Bank SA seinen Sitz?
Dukascopy Bank SA hat seinen Sitz in Route de Pré-Bois 20, 1215 Geneva, Schweiz. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Dukascopy Bank SA gibt es?
Die bestbewerteten Anbieter in der Branche Geldwechselservice sind Hays Travel (4,6 von 5), WorldRemit (4,3 von 5), E-Change (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Dukascopy Bank SA beansprucht?
Nein. Das Profil von Dukascopy Bank SA ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Dukascopy Bank SA hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Dukascopy Bank SA auf Bewertungen?
Dukascopy Bank SA lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.
Kann Dukascopy Bank SA negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Dukascopy Bank SA im Handelsregister eingetragen?
Öffentliche Registerdaten zu Dukascopy Bank SA (Geneva) sind über das Zefix einsehbar.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.