Bewertung
2,0
Mangelhaft · von 5 Sternen
Fahrzeugzubehörgeschäftdriverentacar.bg
Driverentacar Erfahrungen
2,0von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
32
13 in den letzten 12 Monaten
Fahrzeugzubehörgeschäft
13%
Anteil 5-Sterne-Bewertungen
Bewertungen (32)
13 in 12 MonatenIhre Stimme
Erfahrung zu Driverentacar schreiben
BH
Verifizierte Bewertung
One of the most upsetting customer service experiences I have ever had.
I rarely leave negative reviews, but I feel obligated to share my experience with the Drive Rent a Car desk located in Gennadi My concern is not with the rental company enforcing its policies or inspecting the vehicle. Those are normal parts of any rental. My concern is with the professionalism and manner in which I was treated. They identified an “issue” during the return process, I attempted to explain what had happened and answer the representative’s questions. Instead of having a calm, respectful conversation, I experienced repeated raised voices and shouting screaming at me to the full extent, full on screaming and screaming “YOU LIE. IMPOSSIBLE YOU WERE IN THE SEA! (I was never in the ocean. I was shopping alone. He also decided to comment on my dress which was confusing because I was in a normal dress, which is in itself weird, continued accusations that I was being dishonest, and an accusation that I had been intoxicated, despite my explaining that I do not drink alcohol (I cannot drink alcohol, I have an autoimmune disease even the hotel confirmed that). The interaction became increasingly confrontational and left me visibly in tears for hours and he continued to hold me hostage and berate me further. I also found the communication throughout the rental unnecessarily difficult. Extending the rental required additional travel and paperwork whereas most rentals have you check in online and confirm, this has never been an issue in any country I’ve traveled to including Greece, and what should have been a straightforward customer-service interaction became far more stressful than necessary. For the amount I paid, I expected professionalism, clear communication, and respectful treatment. Instead, I left feeling intimidated and deeply disappointed by how the situation was handled. I want to be absolutely clear that this review applies only to Drive Rent a Car. Gennadi itself exceeded my expectations. The hotels are beautiful, the staff throughout the town were consistently kind, welcoming, and professional, and I genuinely loved my stay. This rental experience was the only negative part of an otherwise exceptional holiday. I hope this feedback is taken seriously so that future guests receive the level of professionalism they deserve.
0
Raphael Damato
Verifizierte Bewertung
False accusations of a scratch caused by me (which was already there).
The car was fine. I was smart enough to take pictures of the entire car and every slight scratch and mark. After returning the car they are now claiming I scratched the rear door and are filing an accident report and saying I owe $2,900 dollars. I sent them the pictures to show that tiny scratch was on the car before I got it. I’m fighting with them to stop this BS and to give me my deposit back. DO NOT USE THIS COMPANY!!!!
0
John miller
Verifizierte Bewertung
Paid for rental in full through…
Paid for rental in full through priceline and when I arrived at rental place in Denver Colorado they charged me another almost $800.00 so I definitely would not recommend them
0
Dark Guardian
Verifizierte Bewertung
Hidden charges unexpected
The vehicles themselves were decent and in good condition, so no complaints there. However, the biggest issue was the unexpected extra charges. I originally booked through Expedia for $240 for the entire trip, but upon arrival, additional fees and a deposit were added, bringing the total to nearly $500. These charges were not clearly disclosed during booking, which was very disappointing. I highly recommend calling Expedia or the rental company directly before booking to clarify all fees upfront. Otherwise, you may end up paying significantly more than expected.
0
Malgorzata
Verifizierte Bewertung
Avoid this company!!!
Avoid this company! Unfortunately, all official websites contain only positive reviews—I don't know who's writing them, and they're certainly not from real customers of this Bulgarian rental company. Only artificial intelligence found, where real customers describe their real experiences. Too late. We rented the car in September 2025. Even then, the person who handed it over to us inspired a disturbing lack of trust in me, indescribable. Too calm, too distant. We observed the same behavior when returning the car. He coldly responded to the information that there were no damages and that we had met all requirements (the car was washed and filled with gas). I patiently waited 30 days for my deposit to be refunded. Now it's March, and phone contact is a complete mess, and they don't respond to emails. The 300 euro deposit still hasn't been refunded. {Furthermore, the app we used to access the service is indispensable and intentionally designed this way, for a time when contacting and reaching out to our staff was practically impossible. The complaint form is inadequate and leads nowhere. There's also no phone number listed on the "helpline" link. The company Discovercars is an international network, and no one is responsible. You have no higher authority, and the "help" form is a joke.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
BG
Alternativen zu Driverentacar
Fahrzeugzubehörgeschäft-Ranking →Häufige Fragen zu Driverentacar
Ist Driverentacar seriös?
Driverentacar erreicht aktuell 2,0 von 5 Sternen aus 32 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: BG. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Driverentacar?
Kundinnen und Kunden bewerten Driverentacar im Schnitt mit 2,0 von 5 Sternen („Mangelhaft“) auf Basis von 32 Bewertungen. 13 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Driverentacar gibt es?
Die bestbewerteten Anbieter in der Branche Fahrzeugzubehörgeschäft sind Thansen (4,2 von 5), Turo (4,5 von 5), Skruvat (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Driverentacar beansprucht?
Nein. Das Profil von Driverentacar ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Driverentacar hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Driverentacar auf Bewertungen?
Driverentacar: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Driverentacar negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.