Bewertung
4,6
Hervorragend · von 5 Sternen
Beleuchtungsgeschäftdownlightsdirect.co.uk
Downlights Direct Erfahrungen
4,6von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
585
13 in den letzten 12 Monaten
Beleuchtungsgeschäft
69%
Anteil 5-Sterne-Bewertungen
Bewertungen (585)
13 in 12 MonatenIhre Stimme
Erfahrung zu Downlights Direct schreiben
Nick
Verifizierte Bewertung
Unsatisfactory Purchase Experience
I ordered 14 downlights that were confirmed as in stock [16 showing online] on their website and in my written confirmed order. I paid an additional £9.99 for "Guaranteed Next Day Delivery" via DPD as the order was urgently needed. My bank cash payment was accepted, money taken and order confirmed by email. Later, a company voicemail was left on my mobile phone saying there was a problem of being out of stock, which message I only saw on the next day. I called them promptly and their automated customer service system said all sales people were unavailable so I left a clear and polite message on their automated system. This was not responded to at all so several days later I called the company and spoke with three rising levels of staff, up to Director level, asking why (i) they advertised and confirmed out-of-stock [now stated as "discontinued line"] items, (ii) did not respond to my voicemail and (iii) held my cash [instead of immediately refunding it] when - as they said - they had "no suitable alternative product in the same price bracket"? They refused to accept that they had failed in their customer service [at least three times, in my view - (i) failure to keep accurate stock records and confirm an order that they could not fulfil, (ii) failure to respond adequately to a dissatisfied customer, and (iii) by not immediately refunding my cash]. As a consequence, I was not able to get my lights fixed while my builder was in attendance and will have an additional substantial cost in getting a further contractor to deal with my lights subsequently. The company appears to consider inaccurate stock records an acceptable risk for customers and they said to me that their detailed contractual terms - not prominently available to me before purchasing - said that an order was "not contracted until dispatch", despite them having taken my cash - which is odd to me, at least! The company also thought it acceptable not to refund my cash immediately, even when they knew that they had no alternative product available in the same price range. In my view they should have refunded the cash as soon as they found that they did not have the stock. My cash was refunded promptly after the third conversation, but already too late in my view. It is also unacceptable to me to reply with their single voicemail regarding the stock-out [an email and further attempt(s) to contact me should have been made as they had caused the problem] -and, worse, was not to respond at all to my subsequent voicemail. I will not seek to buy from them ever again.
0
Daire
Verifizierte Bewertung
Best spot for down lights
Great prices, good delivery and top customer service. I had to increase the qty of my downlights from 6 to 8 after I had already paid and they were able to organise for me to pay for the additional 2 so I could get it in the same delivery.
0
MRS M AVERY
Verifizierte Bewertung
I would thoroughly recommend Downlights…
I would thoroughly recommend Downlights Direct. When you phone a human being answers, when you message them they answer swiftly, and when they say they’re going to do something it’s done! Very reliable. I’m very pleased with my purchases. Thank you
0
Chris Forbes
Verifizierte Bewertung
Superb products at a great price…
Superb products at a great price wonderful customer service thanks
0
Sam
Verifizierte Bewertung
Terrible service.
I’ve ordered from this company on a next day delivery and no order has been received. No call, and no email or correspondence. Once I chased they advised they will send it and now nearly a month later nothing. Our project has been put on hold due to the terrible service from this company.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 14 % der negativen Bewertungen.
Alternativen zu Downlights Direct
Beleuchtungsgeschäft-Ranking →Häufige Fragen zu Downlights Direct
Ist Downlights Direct seriös?
Downlights Direct erreicht aktuell 4,6 von 5 Sternen aus 585 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (Unit 3c Buckley Road Ind Est, Buckley Road, OL12 9EF Rochdale, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Downlights Direct?
Kundinnen und Kunden bewerten Downlights Direct im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 585 Bewertungen. 13 davon stammen aus den letzten 12 Monaten.
Wo hat Downlights Direct seinen Sitz?
Downlights Direct hat seinen Sitz in Unit 3c Buckley Road Ind Est, Buckley Road, OL12 9EF Rochdale, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Downlights Direct gibt es?
Die bestbewerteten Anbieter in der Branche Beleuchtungsgeschäft sind Made (3,8 von 5), home24 (4,4 von 5), Nordic Nest (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Downlights Direct beansprucht?
Nein. Das Profil von Downlights Direct ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Downlights Direct hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Downlights Direct auf Bewertungen?
Downlights Direct: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Downlights Direct negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.