Bewertung
2,9
Durchschnittlich · von 5 Sternen
Hilton Hotels & Resorts Erfahrungen
2,9von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
227
20 in den letzten 12 Monaten
Reisebüro
16%
Anteil 5-Sterne-Bewertungen
Bewertungen (227)
20 in 12 MonatenIhre Stimme
Erfahrung zu Hilton Hotels & Resorts schreiben
Janice
Verifizierte Bewertung
Double Tree by Hilton-Harrogate
Beautiful building. Entrance and communal area/bar were slightly restricted due to work being done by contractors which wasn’t a particular issue-the area was pleasant and characterful. Our bedroom on the other hand was tired and dreary. Stained and old grubby carpet/tired fittings and decor and a shower mat that was covered in black mould. It was as clean as it could be, so this is not the fault of housekeeping duties. Staff were pleasant and attentive and assisted with a minor issue regarding EV charging. We would not stay again due to the room.
0
Danielle Rogers
Verifizierte Bewertung
DO NOT STAY HERE
DO NOT STAY HERE: Unsanitary Rooms, Broken Fixtures, Toddler Safety Hazard & Deceptive Billing Star Rating: 1/ 5 Save your money and sanity—do NOT stay at the Washington Hilton. Our stay was an absolute nightmare from start to finish, defined by abysmal hygiene standards, broken room fixtures, and deceptive billing practices. The Nightmarish Room Shuffle: We checked in late at 3:00 AM, exhausted after travel with our family, only to face three separate room failures: * Room 1: Unsanitary and filthy. There was hair left on the towels and visible debris scattered across the floor. *Room 2: Severe maintenance failures with a non-functional exterior door. * Room 3: The bathroom door was completely broken and could not close. With a toddler in the room, this was an active safety hazard, yet management offered no immediate urgency to resolve it. Retaliatory Holds & Deceptive Billing: Although our initial Digital Check-In went through smoothly with a valid card, the moment we complained about the dirty room, management slipped a billing notice under our door and demanded an excessive $350 hold. After speaking with management, they acknowledged the severe service failures and confirmed that our remaining balance was $0.00. Despite this verbal agreement, they went ahead and unauthorizedly charged my card $93.08, which directly caused a $36.00 overdraft fee on my bank account. Incompetent Customer Service & Stall Tactics: When I reached out via email to resolve the wrongful charge, the Director of Front Office Operations and the front office team played coy, repeatedly claiming they were "waiting on the confirmation number"—even though the official hotel folio containing the confirmation number was attached directly to the email thread multiple times. When I sent screenshots proving I had already provided all the necessary documentation, they continued to act evasive and ignore the issue. Rather than fixing their billing mistake, they chose to act in bad faith and stall. I have been forced to file a dispute with my bank. A hotel of this tier charging guests after acknowledging zero balances and forcing families into unsafe, dirty rooms is completely unacceptable. I would not recommend a stay here under any circumstances—avoid this hotel at all costs!
0
Abi M
Verifizierte Bewertung
Fernando Gallo is an inept manager
Fernando Gallo is an inept manager. Paid 127£ to stay here for one night and had to pay for parking. Then we were told we could order dinner, attempted to, then were told to wait for an hour, we waited for over an hour before placing our order with one of the team, we then waited a further half hour and were told in fact that no, we wouldn’t be getting any dinner and not told why. Was so late by this point so nowhere was open and reasonably priced, went to bed hungry. Tried to complain when leaving, was told to go online, phoned the number, made complaint, then got transferred so had to make complaint again, was told would be contacted by manager of the hotel. This never materialised so phone back ten days later, was told there was no record of a complaint, went through details again, got transferred again, went through complaint again (this was now the fifth time) then waited weeks and still heard nothing. Phoned again, was told there was no record of a complaint, then got transferred to a hotel in Connecticut in America. I’ve been on the phone for over an hour and a half by this point. Phoned the hotel last Wednesday 22 July at 13:00, left details for manager to call me back, never received any call back. Called again today and spoke to Fernando who told me I needed to go online to complain (after being unable once again to find out details of our booking despite having multiple reference numbers, our names, dates and payment details) and the third party company to get a refund of 25£ when he miraculously found us on the system after ten minutes. He quite literally couldn’t tell me where I needed to go on the website that I was sat on whilst making the call, because there isn’t anywhere to complain on the website. He also couldnt tell me who was the manager on duty when I rang in, sounds suspiciously like Fernando may have been on at that time. Essentially, if you pay over £100 to stay for a night you don’t expect to pay for your parking, go to bed hungry and spend the next six weeks smacking your head against the wall speaking to clowns. I hope Fernando gets his proper kudos for losing any further custom from us (we stay in Bristol every month) to the Hilton. Poor leadership, poor service.
0
XM
Verifizierte Bewertung
Exceptional service provision from Kinga.
I have just completed a 9 day conference with Phoenix Health and Safety, held at Doubletree, Bracken Place. The experience there was exceptional. The staff were briliant and specificalky singling Kinga from the kitchen staff, who was forever smile and delivered service with passion. She made sure everyone was happy with the service and going out of her way to support where required. Though we were only there for a few days, she became part of us. I cannot commend her service high enough.
0
Peter Lee
Verifizierte Bewertung
I made a mistake in booking 2 business…
I made a mistake in booking 2 business trips where the locations were flipped from one week versus the following week. I was able to move one of them, but the other one I was not as I was told I had selected a non refundable room. I called a week in advance to get this corrected and I was told I could move it, but it would cost me a $50 fee, which with all of the business I have given Hilton over the last few years, I was not happy about. The person I spoke with said they would note the pre-approval on the account and for me to call back prior to the arrival date to let them know where I was going to transfer the reservation to, once I had that trip worked. I called back the day prior to get the trip rescheduled at another Hilton location and now I am being told they can not help me and that I had to do this 3 days prior, which I was not aware of and I needed enough time to work out my next trip. Honestly, I can not believe how inflexible this last person I spoke to was and unwilling to work with me on this one time situation. I will be giving my future business to Mariotte moving forward. I hope they find the loss of business worth it!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Hilton Hotels & Resorts
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Ist Hilton Hotels & Resorts seriös?
Hilton Hotels & Resorts erreicht aktuell 2,9 von 5 Sternen aus 227 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hilton Hotels & Resorts?
Kundinnen und Kunden bewerten Hilton Hotels & Resorts im Schnitt mit 2,9 von 5 Sternen („Durchschnittlich“) auf Basis von 227 Bewertungen. 20 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Hilton Hotels & Resorts gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Dream Scuba Trips (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hilton Hotels & Resorts beansprucht?
Nein. Das Profil von Hilton Hotels & Resorts ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hilton Hotels & Resorts hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
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Kann Hilton Hotels & Resorts negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.