Bewertung
4,6
Hervorragend · von 5 Sternen
4,6von 5 · Hervorragend
Bewertung
Hervorragend · von 5 Sternen
Stimmen
15 in den letzten 12 Monaten
Softwareunternehmen
Anteil 5-Sterne-Bewertungen
Ihre Stimme
Katie
We have been using Dokan for around six years, so it is genuinely disappointing to be writing this review. The Dokan 5.0 update impacted our live site considerably and left Dokan Pro/Starter effectively unusable on our live marketplace. Starter has been switched off since 1 May, and we are now seven weeks later with no meaningful resolution. Over this period, support has not provided the level of actionable assistance we would expect from a platform we have supported and paid for over many years. Instead, we have often felt that the issues were being shifted to other plugins, our theme, hosting, or other external factors, rather than Dokan taking real ownership of the problem. We have made significant changes to our site over the past several months in an effort to keep working with Dokan, including changing our theme, changing pricing plugins, and changing feed generation plugins. These were major changes for a live marketplace and came with real disruption, cost, and lost time. What is most disappointing is that after six years as a customer, Dokan appears comfortable seeing us leave without a proper resolution, meaningful escalation, or even a refund for the current subscription period, despite the product being unusable for us since 1 May. This review is not written lightly. We have invested years into using Dokan and genuinely wanted the platform to work for our business. However, the lack of urgency, ownership, and fair support during this issue has been extremely disappointing. I hope Dokan takes this feedback seriously and improves how it supports long-standing customers when major updates cause serious disruption.
Farouk Hamzi
Our experience with the Dokan Vendor plugin has been nothing short of a disaster. The plugin is incredibly buggy and unstable — it completely messed up our website, causing layout issues, conflicts with other plugins, and random functionality failures. Every “fix” seemed to create two new problems. What’s even more frustrating is the support. It’s practically useless. Responses are slow, vague, and clearly copy-pasted, with little to no real understanding of the issues. We wasted countless hours going back and forth without any meaningful resolution. For a paid plugin, this level of quality is unacceptable. It feels unfinished, poorly tested, and nowhere near production-ready. Instead of helping us grow our marketplace, it cost us time, money, and credibility. Avoid this plugin unless you want to spend more time fixing problems than running your business.
Jozef Čanecký
Very cool app, useing free version in my project
Emad R.
Terrible Support. You don't have enough flexibility in setting the commission rates. When you have an issue with something, which could happen so often, you get bad support that don't read the tickets carefully.
Go Local Artisans
Sazzat and the Dokan team have gone above and beyond our expectations in providing excellent customer service and technical support! We feel confident moving forward knowing we have an amazing team that has our back! Such a refreshing experience. We are extremely grateful!
Typische Antwortzeit unter 24 Stunden.
Dokan Inc. erreicht aktuell 4,6 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (8 The Green STE R, 19901 Dover, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Kundinnen und Kunden bewerten Dokan Inc. im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 100 Bewertungen. 15 davon stammen aus den letzten 12 Monaten.
Dokan Inc. hat seinen Sitz in 8 The Green STE R, 19901 Dover, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Die bestbewerteten Anbieter in der Branche Softwareunternehmen sind Freecash (4,8 von 5), Toluna (4,3 von 5), GoDaddy (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Nein. Das Profil von Dokan Inc. ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Dokan Inc. hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Dokan Inc.: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.