Bewertung
2,9
Durchschnittlich · von 5 Sternen
Bekleidungsgeschäftdecabana.com
Decabana Erfahrungen
2,9von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
81
16 in den letzten 12 Monaten
Bekleidungsgeschäft
45%
Anteil 5-Sterne-Bewertungen
Bewertungen (81)
16 in 12 MonatenIhre Stimme
Erfahrung zu Decabana schreiben
Aurora Mariani
Verifizierte Bewertung
⭐ ESPERIENZA PESSIMA
⭐ ESPERIENZA PESSIMA – AZIENDA POCO TRASPARENTE, DA EVITARE Sconsiglio vivamente di acquistare da questa azienda. La mia esperienza è stata estremamente negativa e mi ha lasciata molto delusa. Per un errore ho effettuato due volte lo stesso pagamento. Mi sono accorta immediatamente dell'errore e ho contattato l'azienda via email, ma non ho ricevuto alcuna risposta né assistenza. La situazione è ancora più assurda per quanto riguarda il reso: invece di restituirmi i miei soldi, mi è stato proposto un semplice buono da utilizzare per un altro acquisto. Una soluzione che ritengo assolutamente insoddisfacente, soprattutto considerando che si tratta di denaro già pagato. Come se non bastasse, mi sono ritrovata a dover pagare anche il dazio doganale, un costo che, al momento dell'acquisto, non mi era stato chiaramente indicato. In definitiva, considero questa esperienza poco trasparente e assolutamente deludente. Quando si paga un prodotto, ci si aspetta chiarezza sui costi, assistenza in caso di problemi e, soprattutto, correttezza nella gestione dei rimborsi. Per la mia esperienza, è un'azienda che non consiglio e dalla quale non acquisterò mai più.
0
Teresa
Verifizierte Bewertung
My experience with Decabana has been quite disappointing
My experience with Decabana has been quite disappointing, especially in terms of transparency and customer service. I placed an order from Spain and, when the package arrived in my country, I had to pay an additional €30 in import duties/taxes in order to receive it. The issue is not the amount itself, but the fact that at no point during the purchasing process was it clearly stated that these additional charges could apply under normal delivery circumstances. After reviewing their website, the only reference to “import fees” appears in relation to cases where a customer refuses or fails to receive the package, which reasonably leads customers to believe that such charges do not apply otherwise. I contacted customer service to explain that I felt insufficiently informed and asked them to review the situation. The only solution offered was store credit and, moreover, in their final response they included a warning stating that they could close my account if they considered the interaction “disrespectful or abusive”, despite the fact that I remained polite throughout and was simply exercising my right as a consumer to raise a legitimate concern. Honestly, I believe this situation reflects poorly on brands such as Joseph Ribkoff, whose clothing I purchased through their store. Fortunately, I have since found that there are other online retailers selling the same brand with much clearer transparency regarding international purchase conditions. I am sharing this experience so that other international customers are aware that additional import charges may apply even when they are not clearly communicated before completing a purchase.
0
Debbie White
Verifizierte Bewertung
Buyer beware
Buyer beware! If you’re in the US and need to return it is a nightmare you’ll pay both monetarily and in frustration! I LOVE Joseph Ribkoff and have lots of his clothes but that isn’t guarantee everything will fit as you like until you try it . Customer service was awful - curt and offering as little assistance as possible - I could go on but read the other negative reviews! It’s the company that is terrible not the product - I’m going to go straight to my credit card company now
0
Nicole
Verifizierte Bewertung
Be cautious when ordering…
Be cautious when ordering internationally from De Cabana Returning an item to De Cabana turned into a frustrating and unnecessarily difficult process. The first time, I did not declare the maximum amount of $10 as instructed, as I was concerned customs would not accept such a low value. The parcel arrived at De Cabana but was refused and returned to me. After following their instructions again and sending the return, the parcel was confirmed as delivered to their address in Montreal by both PostNL and Canada Post, yet customer service (Noah) continued to deny receipt. The entire process took over five months to resolve. The refund was refused by customer service employee Noah and was only obtained after escalating the matter to my credit card issuer and initiating a chargeback, which was ultimately decided in my favor.
0
Sue Everett
Verifizierte Bewertung
Buyer beware this company wont necessarily refund
I returned an item and did not receive a refund. The company said they didn't receive it but I offered them proof from Australia Post that the item was delivered to their door. Shame on De Cabana!! Buyer beware!!!
0
Die Akte
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Ist Decabana seriös?
Decabana erreicht aktuell 2,9 von 5 Sternen aus 81 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (4810 Jean-Talon West Suite 321, H4P 2N5 Montreal, CA) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Decabana?
Kundinnen und Kunden bewerten Decabana im Schnitt mit 2,9 von 5 Sternen („Durchschnittlich“) auf Basis von 81 Bewertungen. 16 davon stammen aus den letzten 12 Monaten.
Wo hat Decabana seinen Sitz?
Decabana hat seinen Sitz in 4810 Jean-Talon West Suite 321, H4P 2N5 Montreal, CA. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Decabana gibt es?
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,7 von 5), LightInTheBox (1,4 von 5), QVC UK (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Decabana beansprucht?
Nein. Das Profil von Decabana ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Decabana hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Decabana auf Bewertungen?
Decabana lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.
Kann Decabana negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.