Bewertung
2,3
Mangelhaft · von 5 Sternen
Bausparkassecumberlandbuildingsociety.co.uk
The Cumberland Erfahrungen
2,3von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
66
9 in den letzten 12 Monaten
Bausparkasse
23%
Anteil 5-Sterne-Bewertungen
Bewertungen (66)
9 in 12 MonatenIhre Stimme
Erfahrung zu The Cumberland schreiben
Gabrielle Harrison
Verifizierte Bewertung
Great for Mortgages
Staff are always really helpful on the phone. Our mortgage deal has been well organised and we have always had support when needed.
0
Steve Great Asby
Verifizierte Bewertung
In the dark ages
In the dark ages, once they have your money very, very difficult to retrieve it. Helpline staff do not have the knowledge to deal with the simplest of enquiries. My advice avoid the heart ache & frustration go with a 21st century bank/building society. They do not call back as promised which again slows things to a snails pace, is this policy? When they eventually do respond, their advice "go into a branch", my branch is not open every day, again delay......... Stay clear of the Cumberland.
0
Paul Harrison
Verifizierte Bewertung
Very limited services
I'd been a customer for years, having had to open a bank account with them due to getting a mortgage with them. Cumberland are well behind the times in terms of banking technology. Everything is slow and awkward. I tried to do a bank switch away from them but they made it so difficult that I ended up losing the bank switch promotion offer from the new bank. Beware if trying to pay money from a Cumberland account to a stocks and shares isa, my transfer was refused as they use a proxy Barclays account not in the account holders name, so the S&S people won't accept transfers. I also received a letter telling me they don't accept payments from overseas. Rubbish all round really.
0
Jennings
Verifizierte Bewertung
The level of incompetence is disturbing…
The level of incompetence is disturbing and can result in your money going missing. Having been with the Cumberland Building Society for over two years, I never expected to experience what happened recently when I made three payments of several thousand pounds, each to a well-known financial organisation. My first payment was £2000 on April 13th. I then made a second payment on 17th April of £2000, and both never turned up. The reason why is that Cumberland Building Society uses Barclays Bank as an intermediary on behalf of its customers. The organisation you're attempting to pay doesn't 'see' the money coming out of the Cumberland Building Society account you have registered with them. If you're fortunate, they will return the money as unallocated funds to the custodian bank used by the Cumberland. Fortunately for me, this happened with my first payment of £2000 made on 13th April, and it prompted me to make a further payment to the same organisation on 30th April—something I bitterly regret. My payment of £2000 made on 17th April, however, has not been returned, and the tracer requested for it took several weeks before I received it. The organisation I made this payment to is looking into what's happened. Now, this next bit is a real eye-opener for anyone concerned about customer service. The organisation I paid £1500 to on 30th April was once again unable to allocate it to my account because it didn't appear to come from one of the bank accounts I had registered with them. They duly returned it to the Cumberland Building Society on 11th May. About a week later, a telephone conversation with the Cumberland revealed that they'd received unallocated funds of £1500, but were not willing to credit my account with them. I've been told this is because on the same day, they also received other lots of unallocated payments, each of £1500, and therefore can't identify that I am the beneficiary without further proof. Going back to organisation I'd attempted to pay, I was unable to get any further proof other than a reference number that happens to be the Cumberland Building Society's pooled Barclay's Bank account number. Unfortunately for me, they are not accepting this as proof. Let's get one thing clear: I've done nothing wrong at all. Cumberland Building Society has lost my money, and although £1500 is nothing to a building society, they haven't got the decency to make reparation. I'll be put to the further inconvenience of having to contact the FCA and the Financial Ombudsman. In summary, Cumberland Building Society are unreliable and not customer-focused over rectifying mistakes when your money goes missing from your account due to their shortcomings not yours.
0
Phil
Verifizierte Bewertung
Fallen Behind
Fallen behind technologically with apps and online banking. Their customer service, which was a selling point a few years ago, is now generic and poor. Historically, their business team accepted our business account transfer, opened the account, then decided it hadn't passed their criteria (after we had started using it). An appalling time for our business and our stress levels, luckily a real bank assisted us and the business has gone from strength to strength since then. I was the last of my family to switch away, I finally moved this week. There are much better options around than the Cumberland.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu The Cumberland
Bausparkasse-Ranking →Häufige Fragen zu The Cumberland
Ist The Cumberland seriös?
The Cumberland erreicht aktuell 2,3 von 5 Sternen aus 66 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (CA3 0JF Carlisle, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden The Cumberland?
Kundinnen und Kunden bewerten The Cumberland im Schnitt mit 2,3 von 5 Sternen („Mangelhaft“) auf Basis von 66 Bewertungen. 9 davon stammen aus den letzten 12 Monaten.
Wo hat The Cumberland seinen Sitz?
The Cumberland hat seinen Sitz in CA3 0JF Carlisle, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu The Cumberland gibt es?
Die bestbewerteten Anbieter in der Branche Bausparkasse sind Skipton Building Society (4,1 von 5), Nationwide (4,2 von 5), Wüstenrot Bausparkasse AG (3,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von The Cumberland beansprucht?
Nein. Das Profil von The Cumberland ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann The Cumberland hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet The Cumberland auf Bewertungen?
The Cumberland: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann The Cumberland negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.