Caffè Italia United Kingdom Erfahrungen

3,9von 5 · Gut

100 Bewertungen

Nicht beansprucht Beanspruchen Antwortet zügig

Bewertung schreiben Website besuchen

Bewertung

3,9

Gut · von 5 Sternen

Stimmen

100

14 in den letzten 12 Monaten

Elektrofachmarkt

61%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

14 in 12 Monaten

Ihre Stimme

Erfahrung zu Caffè Italia United Kingdom schreiben

Caleb

GB · 27. August 2026

Verifizierte Bewertung

Machine Failed Within Days, Missed Delivery Deadlines, Zero Compensation — A Charity Left Without Working Equipment

We are a registered UK charity (Vive Church, charity number 1207121) and we purchased a Crem One Dual Boiler PID WT/WC from CoffeeItalia in July 2026. We are now writing this review because, after weeks of delays, the machine arrived and failed within its first day of use, and CoffeeItalia has refused to offer any meaningful compensation — despite being fully aware of the impact this has had on our organisation. We are sharing this experience in full so that other consumers, particularly charities and small organisations, understand exactly what to expect. This machine was central to our café operation, which generates income and serves our community. As a direct result of CoffeeItalia's failures, we have suffered: Loss of our venue launch event (3 August) — no working coffee machine for a major community event we had planned around it. Loss of café revenue and donations from shortly after 8 August to present — the machine stopped working within days of arrival and has been non-functional since. The cost of hiring and borrowing alternative equipment to try to cover for the broken machine. Multiple days of lost business profit across our café operation. Significant staff and volunteer time spent troubleshooting, chasing emails, and waiting for responses that often came a day or more late. We are a charity operating on tight margins. We made this purchase in good faith, communicated our needs clearly and repeatedly, paid promptly, and trusted a supplier who ultimately delivered a broken machine weeks late — and who, as of the date of this review, has offered nothing beyond apologies, a repair with no timeline, and a discounted purchase offer for a second machine. We have formally escalated this matter and would encourage any other consumer who has experienced similar treatment from CoffeeItalia to report it to Trading Standards and seek advice from Citizens Advice. We remain open to an appropriate resolution. Our 30-day statutory right to reject the goods expires on 7 September 2026. We have been patient. We have been cooperative. That patience has a deadline.

27. August 2026

Jamie Grey

GB · 20. Juli 2026

Verifizierte Bewertung

Don’t bother

Don’t bother. We had problems with 2 Anfim Luna grinders which we had to repeatedly explain our issues with little understanding from the company. We were repeatedly told useless information about over or mis use which was simple not true. Both times we had to return the grinder without being sent a replacement beforehand. Buy from a Uk based company. & don’t buy Anfim grinders

20. Juli 2026

Caffè Italia United Kingdom

Antwort des Unternehmens · 20. Juli 2026

We are genuinely sorry for the disruption caused by the problems you experienced. However, we believe your review does not reflect the full history of this case. Your original Anfim Luna was replaced with a brand-new grinder following authorisation from the manufacturer. When you subsequently reported a similar issue with the replacement unit, we once again worked closely with Anfim/Hemro to investigate the matter. Throughout this process, Coffee Italia: - carefully collected your reports, photographs and diagnostic data; - asked you to perform the verification and calibration procedures recommended by the manufacturer's technicians; - repeatedly consulted Anfim/Hemro's technical department before every decision; - replaced the first grinder with a brand-new unit authorised by the manufacturer; - authorised the collection and replacement of the second grinder under warranty; - offered you the possibility of switching to a different grinder model that might have been more suitable for your specific commercial application; - ultimately supplied you with a third, brand-new, latest-generation Anfim Luna featuring upgraded high-performance burrs and further technical improvements. The technical observations regarding calibration, operating intervals, heat management and the grinder's possible suitability for your application were not intended to dismiss your concerns. They reflected the manufacturer's own assessment while trying to determine why the same issue appeared to have occurred twice, despite the absence of similar reports from other customers. For this very reason, we explained that the issue might not lie solely with the grinder itself but also with the suitability of that specific model for your particular working environment. We therefore proposed an alternative grinder model and also informed you that, if you chose another Anfim Luna, we could not guarantee that the same behaviour would not reoccur. You nevertheless preferred to receive the same model again, and we fully respected your decision by supplying the latest-generation version. Regarding the replacement procedure, the manufacturer's warranty policy required the affected grinder to be returned before the replacement could be dispatched. This was not a refusal to assist you, but the standard warranty procedure established by the manufacturer. We fully appreciate the inconvenience that repeated warranty claims inevitably caused your business. However, we do not believe it is fair to state that your concerns were not understood or that Coffee Italia failed to support you. Throughout the entire process, we worked continuously with both you and the manufacturer to find the most appropriate solution, including proposing an alternative product when we believed it could better meet your specific requirements.

Gino

GB · 1. Juli 2026

Verifizierte Bewertung

I have been their customer for a few…

I have been their customer for a few years now. I wanted to change my Rancilio Silvia Pro X machine, which they had sold to me and serviced. I switched to a Gaggia GT, and the team at Caffè Italia explained all the differences and advantages of this upgrade. The machine arrived in 3 days and looks beautiful, with perfect packaging. I will let you know how it performs in the near future."

1. Juli 2026

Bobby S

GB · 31. Mai 2026

Verifizierte Bewertung

Avoid Caffe Italia - Faulty Rancilio Pro X, multiple failed repairs under warrantee and refusal to refusal to refund (or even exchange!)

FINAL UPDATE (June 24th, 2026): Following a constructive process with management, Caffè Italia has now provided a solution to completely resolve this matter. The faulty unit has been successfully returned to their facility, and I appreciate the team’s proactive cooperation in reaching a fair, mutually agreed outcome reaching a fair, mutually agreed outcome. ------------------------------------------------------------ UPDATE (June 12th): Following a complex service history with my machine, management at Caffè Italia has proactively stepped in to help resolve the situation and move towards a fair outcome. We are currently working through a positive and constructive resolution process. I will provide a final update here once the entire process is completed. ------------------------------------------------------------ I want to share a deeply frustrating experience with Caffè Italia UK to warn other premium buyers. They are an Italian-based company operating under Coffee Cult Srl, using a UK front to capture premium domestic sales. I purchased a high-end Rancilio Pro X espresso machine via bank transfer for use in London, but the unit delivered was plagued with major technical issues, including a faulty pump and a defective motherboard. I gave their team, including their representative Giulia, every opportunity to make it right. The machine suffered these two separate operational issues that required it to be physically shipped away twice to their repair agent in Scotland. The machine is still under full warranty until May 2027. The breaking point came with a third major fault when the water pipe started leaking again—the same failure that resulted in the new motherboard the previous time ( and a pump replacement the first time). Instead of taking ownership of a clearly defective "lemon" machine, they refused to provide a free return path. Instead, they demanded that I fund the shipping costs to send it back a third time, hiding behind the excuse that they couldn't be sure it wasn't a 'user-related issue' even given the history of the machine. Under Section 24 of the UK Consumer Rights Act 2015, a retailer gets exactly ONE shot to fix a major defect. I gave them multiple chances, and they failed. Because the machine remains completely faulty, I formally exercised my statutory legal right to reject the unit. I wanted a refund but was even flexible enough to state in writing that I would accept a straight exchange for a new or even different more reliable machine (and pay the difference!). Instead of taking responsibility, they have gone completely silent and are refusing to return my money. I am now initiating a formal recovery process through my bank's dispute desk but felt I had to share this review so others know not to trust this company with their money if they are buying a coffee machine in the UK.

31. Mai 2026

Neillo

GB · 7. Mai 2026

Verifizierte Bewertung

MY BANK HAD TO FORCE MY REFUND

Dear Caffe Italia, Just a quick note to inform you all that despite your best attempts to deceive me out of my money - you lost. How pathetic. You tried to keep my money illegally and you failed. The bank forced you to refund me IN FULL just like you promised but tried not to honour. Well now the bank are making you honour it. I'm reporting you to trading standards and I will be telling my story VERY LOUDLY online. No regards Neill

7. Mai 2026

Caffè Italia United Kingdom

Antwort des Unternehmens · 7. Mai 2026

Dear Neill, We note your review and, despite its tone, the factual position remains unchanged. We categorically reject the allegations of deception, unlawful conduct or any attempt to improperly retain your funds. For clarity, the returned machine was inspected by the technical service and found to be fully functional, with no confirmed manufacturing defect requiring warranty intervention. The unit had been used for several weeks prior to its return. The only deductions originally considered related solely to documented recovery, logistics and handling costs associated with collecting and managing a used machine which could no longer be resold as new. Nevertheless, in order to bring this matter to a final conclusion, the refund has now been completed in full. We would also remind readers that allegations of fraud, illegality or deceptive conduct are serious claims, not matters of personal frustration or opinion. Should further false or defamatory public accusations continue, Coffee Italia reserves all rights to protect its reputation through the appropriate legal channels. Should Trading Standards, your payment provider, or any competent authority require clarification, we will be pleased to provide the complete documented correspondence and technical records relating to this case. KIND regards.

Die Akte

Elektrofachmarkt

Antwortet zügig

Typische Antwortzeit unter 7 Tagen. Beantwortet 77 % der negativen Bewertungen.

Alternativen zu Caffè Italia United Kingdom

Elektrofachmarkt-Ranking →

Häufige Fragen zu Caffè Italia United Kingdom

Ist Caffè Italia United Kingdom seriös?

Caffè Italia United Kingdom erreicht aktuell 3,9 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Caffè Italia United Kingdom?

Kundinnen und Kunden bewerten Caffè Italia United Kingdom im Schnitt mit 3,9 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 14 davon stammen aus den letzten 12 Monaten.

Welche Alternativen zu Caffè Italia United Kingdom gibt es?

Die bestbewerteten Anbieter in der Branche Elektrofachmarkt sind AO (4,9 von 5), Currys (4,0 von 5), B&H Photo-Video (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Caffè Italia United Kingdom beansprucht?

Nein. Das Profil von Caffè Italia United Kingdom ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Caffè Italia United Kingdom hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Caffè Italia United Kingdom auf Bewertungen?

Caffè Italia United Kingdom: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.

Kann Caffè Italia United Kingdom negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

Erfahrung teilen Zur Startseite