Bewertung
4,3
Gut · von 5 Sternen
Cocoon Sofa Beds Erfahrungen
4,3von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
100
31 in den letzten 12 Monaten
Renovierer
73%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
31 in 12 MonatenIhre Stimme
Erfahrung zu Cocoon Sofa Beds schreiben
Lucy Demianiuk
Verifizierte Bewertung
Great service from Cocoon!
I recently ordered one of the two seater sofas from Cocoon and before ordering contacted them to double check that it would actually go up our very tight stairs. Booked in a very helpful video call (with Craig), and placed my order. Turned out it was Craig who ended up delivering, (nice chap, Surrey accent 😂) and got the sofa safely and miraculously up the stairs without hitch! Not even any need to dismantle although he came well prepared just in case. A full demo of how to open out the bed and fold it away followed. Could not be happier with the service, and impressed with the quality of the sofabed. Not slept on it yet but comfy to sit . Great company! Thanks again Craig!
0
Ben Harwood
Verifizierte Bewertung
Very good sofa bed
Very good sofa bed - works well as a bed and sofa; is compact enough to not take up too much space in sofa form whilst having a generous sized bed; unfolding mechanism is smooth and simple. Delivery service was excellent.
0
Dave
Verifizierte Bewertung
Great experience and super comfy sofa and bed.
Me and the wife needed a sofa bed to replace our spare bed and act as our main living sofa . We wanted quality and comfort. Cacoon delivers on both fronts. We were recommended cacoon by some friends and we have to say the whole experience from visiting the show room where the charming Craig showed us around to delivery has been a great experience with prompt contact and even replaced a part that got damaged on transit extremely quickly on a Sunday too! Thank Craig and Cocoon
0
J Wells
Verifizierte Bewertung
Great bed, great service
The bed is lovely, comfortable and really easy to switch between sofa and bed. Special mention for the delivery guy who helped me get it all the way to upstairs room, set it up and showed me how to use it. It would not have been possible on my own!
0
Patrick
Verifizierte Bewertung
Good Design and Materials. Terrible Quality Assurance. Terrible Return terms. Terrible Cust Service.
I will start with the positives: the quality of the materials and overall workmanship of the sofa itself were very good. Unfortunately, everything else about the experience was slow, stressful, and ultimately costly. After placing our order, the delivery date was repeatedly pushed back, and the sofa arrived weeks later than expected. The delivery team were friendly and efficient, but as the sofa was unpacked, we discovered six separate points of damage, some of which were significant. I asked the delivery team whether the sofa should be returned, but was reassured that Cocoon are good at resolving issues and that there is a 14-day return period, which is clearly stated on their website. Based on this, I accepted the delivery, ensuring all damage was documented with photographs and written notes. However, I later discovered in the small print that returns within 14 days are not free and incur a charge of up to 30% of the item cost. On a £2,500 sofa, this is substantial. Customer service was very poor. It was difficult to speak to anyone, and responses were slow and inconsistent. When I raised the damage, Cocoon offered only to repair the sofa on site rather than replace the damaged parts. This included proposals such as attaching new pieces of wood over broken components, which I found unacceptable for a brand-new item. There were also fabric tears, though these would not be visible when assembled, for which no adequate solution was offered. When I rejected these proposals, I was told that because I had signed the delivery form, I had accepted the item and could now only return it under their terms. Eventually, they offered to reduce the return fee to 10% (£250), but I do not believe it is reasonable to pay any fee for returning a sofa that arrived with multiple defects and should never have passed quality control. Despite my concerns, I was repeatedly asked to confirm in writing that I accepted these terms. With no usable sofa in the house and having already disposed of our old one, I felt I had no choice but to agree. Overall, while the product design and materials show promise, the delivery process, quality control, and customer service were extremely disappointing.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 55 % der negativen Bewertungen.
Alternativen zu Cocoon Sofa Beds
Renovierer-Ranking →Häufige Fragen zu Cocoon Sofa Beds
Ist Cocoon Sofa Beds seriös?
Cocoon Sofa Beds erreicht aktuell 4,3 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (3rd Floor, 120 Baker Street, W1U 6TU London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Cocoon Sofa Beds?
Kundinnen und Kunden bewerten Cocoon Sofa Beds im Schnitt mit 4,3 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 31 davon stammen aus den letzten 12 Monaten.
Wo hat Cocoon Sofa Beds seinen Sitz?
Cocoon Sofa Beds hat seinen Sitz in 3rd Floor, 120 Baker Street, W1U 6TU London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Cocoon Sofa Beds gibt es?
Die bestbewerteten Anbieter in der Branche Renovierer sind Tap Warehouse (4,4 von 5), Le Monde du Bain (4,4 von 5), Klar (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Cocoon Sofa Beds beansprucht?
Nein. Das Profil von Cocoon Sofa Beds ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Cocoon Sofa Beds hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Cocoon Sofa Beds auf Bewertungen?
Cocoon Sofa Beds: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Cocoon Sofa Beds negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.