Bewertung
4,1
Gut · von 5 Sternen
B2B-Dienstleistungencloudbeds.com
Cloudbeds Erfahrungen
4,1von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
515
39 in den letzten 12 Monaten
B2B-Dienstleistungen
61%
Anteil 5-Sterne-Bewertungen
Bewertungen (515)
39 in 12 MonatenIhre Stimme
Erfahrung zu Cloudbeds schreiben
brad bustard
Verifizierte Bewertung
A very capable system
A very capable system, with excellent support when you reach the right person Cloudbeds has been working very well for us, particularly recently. I operate a very unique property with specific operational requirements, and finding a property management system that can accommodate those needs is not easy. Of the systems I have looked at and used, Cloudbeds currently seems to be the best fit for our business. One of the biggest strengths is the level of customization and the ability to manage the fine details that are important to a property like ours. When I connect with the right customer service representative, the experience can be exceptional. The good people really take the time to understand the issue and go out of their way to find a solution. The biggest frustration has been consistency. When a particularly good support person moves into another role or leaves the company, it can feel like starting over and having to work hard to establish that same level of support again. I also wish Cloudbeds did a better job with their system changes when they happen. Occasionally you log in and discover that something has changed without having had any real warning or explanation, which can be frustrating when you're operating a busy property. That said, for a small, highly customized and unusual property like ours, Cloudbeds offers a combination of functionality and flexibility that is difficult to find elsewhere. And when you get the right person on the support side, they are genuinely tremendous to work with. Overall, I would recommend Cloudbeds, particularly to properties that need more flexibility and customization than a basic PMS provides.
0
Grace Harris
Verifizierte Bewertung
LAURA IS GREAT!
Laura has been incredibly helpful and patient. Any questions I had, she answered fully and anything she did not know immediately, she made it a point to do research and find out for me. I would highly recommend cloudbeds to anyone and everything just from Laura's customer service alone. 10 stars if I could rate it that!
0
Circles House
Verifizierte Bewertung
Although there are some good features
Although there are some good features, but think twice before engaging with this platform. See first your operations and your market and if it is a good fit. Otherwise it is expensive unneeded solution that is not worth the investment. From the other side, even if it is a good fit, the horrible support that they offer is a disaster, if we have an issue they keep days to answer to a question or a support ticket and it can take weeks and this happens all the time with them and with critical situations that made us suffer with our operations in our coliving business in Barcelona and have issues with our clients and incur financial loses, horrible support experience.
0
Marten Riedijk
Verifizierte Bewertung
Scam
I never booked via Cloudbeds.com. Nor did I get a confirmation. Nevertheless I was charged CAD 1830.60 from my creditcard for a hotel in Masset. How did Cloudbeds get my creditcard number? I did not get a reply on my mail of june 27 to the customerservice of Cloudbeds.com
0
Sofia Pedon
Verifizierte Bewertung
worse decision I have made for my hotel
I have been using the platform for some moths, and if 0 stars existed, that would be it. This platform is a total disappointment. It is full of problems and bugs. The platform keeps changing (no added value changes) as thy do not know how to fix any of their problems. The invoicing module is absolutely riddicolus. On top, the customer service is inexistent. It is not possible to talk to anybody personally, you can manage after several intents to talk to somebody via messaging - which is also not very helpful as most of the times they tell you stuff as: did you refresh the page, or did you press the button save (as if the people working on the other side were brainless) - in total, the worst decision I have done for my business, I cannot wait to change it. Horrible!!!!!!!!!!!!!!!!!!!!!!!!!
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 73 % der negativen Bewertungen.
Alternativen zu Cloudbeds
B2B-Dienstleistungen-Ranking →Häufige Fragen zu Cloudbeds
Ist Cloudbeds seriös?
Cloudbeds erreicht aktuell 4,1 von 5 Sternen aus 515 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (3033 Fifth Ave #100, 92103 San Diego, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Cloudbeds?
Kundinnen und Kunden bewerten Cloudbeds im Schnitt mit 4,1 von 5 Sternen („Gut“) auf Basis von 515 Bewertungen. 39 davon stammen aus den letzten 12 Monaten.
Wo hat Cloudbeds seinen Sitz?
Cloudbeds hat seinen Sitz in 3033 Fifth Ave #100, 92103 San Diego, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Cloudbeds gibt es?
Die bestbewerteten Anbieter in der Branche B2B-Dienstleistungen sind Early Bird (3,9 von 5), Optimalprint (3,7 von 5), Ink Station (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Cloudbeds beansprucht?
Nein. Das Profil von Cloudbeds ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Cloudbeds hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Cloudbeds auf Bewertungen?
Cloudbeds: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Cloudbeds negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.