Charteralia Erfahrungen 2026: 5,0 von 5 (209 Bewertungen)

Bewertung

5,0

Hervorragend · von 5 Sternen

Stimmen

209

26 in den letzten 12 Monaten

Segelshop

95%

Anteil 5-Sterne-Bewertungen

Bewertungen (209)

26 in 12 Monaten

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Javier

ES · 17. Juni 2026

Verifizierte Bewertung

Con Carlos tuvimos un excelente…

Con Carlos tuvimos un excelente servicio y buenas decisiones en la navegación. Repetiremos.

0

17. Juni 2026

Tim Gibson

ES · 15. Juni 2026

Verifizierte Bewertung

Catamaran hire

My wife and I wanted a boat trip to Formentera where we had lunch booked. Carlos, our skipper, made sure everything went smoothly and he looked after us well. Perfect timings and a great experience

0

15. Juni 2026

Annuco

ES · 13. Juni 2026

Verifizierte Bewertung

Atardecer de pelicula ( un sueño)

Pasamos un día genial con el capitán Carlos en catamarán! nos llevo a es Vedrá y vimos un atardecer de pelicula, hasta delfines, Repetimos seguro!, gracias Carlos.

0

13. Juni 2026

Lore Burgos

ES · 4. Juni 2026

Verifizierte Bewertung

Paseo a Formentera

Hoy mi paseo fue a Formentera y la dicha de conocer a Carlos, quien fue mi guía en el viaje y mi asesor tb para comer muy rico! Super amable y atento, detalles q se agradecen muchísimo!!! 🙏🏼

0

4. Juni 2026

Helen gordos

ES · 2. Juni 2026

Verifizierte Bewertung

Disappointing Experience

UPDATE – 18 July 2026 I am updating my original review to reflect the subsequent handling of my complaint. Following my original complaint, I had a telephone conversation with CharterAlia on 10 June 2026, during which I was advised that a refund would be provided. I subsequently contacted CharterAlia regarding the refund and the two payments involved. On 21 June 2026, CharterAlia confirmed in writing that, in relation to the second payment of €800, I should initiate a chargeback and stated: "We will, of course, fully cooperate with the bank and provide all necessary documentation and confirmation required to facilitate the resolution of the case and the return of the funds." I followed this advice and initiated the chargeback process. I have now been informed by Revolut that the chargeback has been unsuccessful. I contacted CharterAlia again on 7 July 2026 and asked them to clarify what information and evidence had been provided to Revolut, whether they had confirmed to Revolut that a refund had previously been offered, and why the refund position communicated to me had not been honoured directly. At the time of this update, approximately 10 days later, I have still received no response from CharterAlia. I am therefore updating my review so that potential customers can see not only the original service issue, but also my experience of the subsequent complaint and refund process, including the written assurances I received, the outcome of the chargeback process and the lack of response to my subsequent request for clarification. I remain willing to resolve this matter directly with CharterAlia and will update this review again if the outstanding funds are returned or the matter is otherwise resolved. Disappointing Experience – Booked a Speedboat, Received a Catamaran I booked and paid €1,450 for a private speedboat excursion with CharterAlia in Ibiza. Less than 24 hours before the trip, I was informed that the speedboat would not be available due to a technical issue and that a catamaran would be provided instead. I immediately requested a refund as the replacement was not the experience I had booked. This request was refused, and I was advised that the alternative vessel fulfilled their obligations. While technical issues can happen, the experience itself fell well below expectations. During the excursion, the captain anchored some distance from Formentera, boarded the motorised dinghy and left the vessel for approximately 90 minutes. Passengers were not informed where he was going or when he would return. I found this surprising and concerning, particularly given that we were on a private charter and had expected a much higher standard of service and communication. A catamaran excursion is not the same as a speedboat experience. The fact that the replacement vessel may have been of higher monetary value does not change the fact that it was a fundamentally different product from the one I specifically chose and paid for. Following the trip, I raised a formal complaint. CharterAlia declined to provide a refund and instead offered a €500 voucher for future bookings. As I have no intention of booking with the company again, this was not a satisfactory resolution. I appreciate that unforeseen circumstances can arise. However, when the booked service cannot be provided and is replaced with something materially different, I believe customers should be given the option of a refund. Based on my experience, I would advise potential customers to carefully review CharterAlia's cancellation and substitution policies before booking.

0

2. Juni 2026

Charteralia

Antwort des Unternehmens · 2. Juni 2026

My name is Jose Navas — friends and colleagues know me as Nacho — and I'm the founder and owner of CharterAlia. I take reviews like this very seriously, so I wanted to respond to you personally rather than leave it to the team. I've been briefed in full on your case by Andrea, our Commercial Director, who has spoken with you both by phone and by email, and I've read through the exchange myself. First, I'm genuinely sorry your experience didn't live up to what you were expecting, and that it's taken this long to reach a resolution. That's not the standard we hold ourselves to. To recap what happened: the small Sea Ray 270 speedboat you booked for 1,450 euro developed a mechanical fault the day before your charter. Rather than cancel your trip with less than 24 hours' notice, we offered you, at no extra cost, a Lagoon 420 catamaran (140m2 surface) — a vessel that charters for €4,450 per day, compared to the €1,450 you paid for the speedboat. Our intention was to make sure your day at sea wasn't lost, even though it meant a different style of boat than the one you'd chosen. We also gave you some additional extra time on board. Even though we believe we met our obligations by providing that upgrade, we understood it wasn't the experience you'd booked, and as a gesture of goodwill we agreed to refund you in full. Where things became complicated is that, around the same time we were arranging that refund directly with you, a chargeback for the same payments was also filed with your bank. Pursuing a refund through us and a chargeback through the bank at the same time, for the same charge, is something we'd ask any customer to avoid, simply because it can only ever result in one party being paid twice for the same booking — and that party would not be us. Once the chargeback was filed, your bank deducted the disputed amount directly from our account. We have since confirmed with our own bank that these funds have not been returned to us. So a further refund from our side, on top of that, would mean the same amount being paid out twice for a single charter. Thank you again for giving us the chance to explain, and for your patience with us. We wish you all the best. — Jose Navas (Nacho), Founder, CharterAlia

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Ist Charteralia seriös?

Charteralia erreicht aktuell 5,0 von 5 Sternen aus 209 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: Unternehmenssitz: ES. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Charteralia?

Kundinnen und Kunden bewerten Charteralia im Schnitt mit 5,0 von 5 Sternen („Hervorragend“) auf Basis von 209 Bewertungen. 26 davon stammen aus den letzten 12 Monaten.

Welche Alternativen zu Charteralia gibt es?

Die bestbewerteten Anbieter in der Branche Segelshop sind Wetsuit Outlet (4,0 von 5), Marine Super Store (4,6 von 5), Moory (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Charteralia beansprucht?

Nein. Das Profil von Charteralia ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Charteralia hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Charteralia auf Bewertungen?

Charteralia: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann Charteralia negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

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