Bewertung
1,9
Mangelhaft · von 5 Sternen
Catchit Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
50
9 in den letzten 12 Monaten
Hotel
18%
Anteil 5-Sterne-Bewertungen
Bewertungen (50)
9 in 12 MonatenIhre Stimme
Erfahrung zu Catchit schreiben
Consumer
Verifizierte Bewertung
I am a single mother who booked a trip…
I am a single mother who booked a trip to Legoland Billund for myself and my 8-year-old son through Catchit. Due to an error or negligence on their part, they registered my young child as an "Adult" in the hotel's system. As a result, the hotel assigned us a "Friends" themed room which was completely inappropriate for an 8-year-old boy, completely ruining the special surprise I planned for him. When I contacted customer service, they refused to take responsibility, hiding behind technical terms, ignoring the fact that a single mom does not travel to a children's Lego park with another adult. Avoid this booking agency if you travel with kids!Booking Reference / Case Number:3353548
0
Thomas
Verifizierte Bewertung
Charged for inventory they didn’t have, then left me with the loss
I would strongly caution anyone booking through Catchit. Catchit charged my credit card for a reservation and then cancelled it because the inventory was not actually available. When the refund came through, I received less back in my local currency because of the foreign-exchange conversion, leaving me out of pocket on a transaction that never should have occurred. I contacted Catchit and asked them simply to reimburse the difference so I would be made whole. Their response was that they refunded the same USD amount and that the foreign-exchange loss was caused by my bank, so they would not reimburse it. That completely misses the point: I did not cancel this reservation. Catchit accepted payment for inventory it could not provide. Had they confirmed availability before charging my card, there would have been no foreign-exchange transaction and therefore no loss. I escalated the complaint and have now also disputed the transaction with my credit-card issuer. This isn't about exchange rates moving in my favour or against me. It's about a company taking payment for something it couldn't supply and then expecting the customer to absorb the financial consequence of its failed transaction. For a company handling international travel purchases, I find that unacceptable. I would not book with Catchit again.
0
Hagar Mohamed
Verifizierte Bewertung
Very disappointing experience.
Very disappointing experience. I paid in full, received confirmed vouchers, and submitted all the requested documents on time. After following up for almost 20 days, one of my confirmed rooms was cancelled just before my trip. My family had to split up, and the company did not take responsibility for its mistake. Instead, I received different explanations at different times. I expected a professional travel agency to protect confirmed bookings, not leave customers to deal with the consequences. I will not book with Catchit again.
0
Roger
Verifizierte Bewertung
Do not be fooled into using this site
Do not be fooled into using this site. I seen another hotel hotel somewhat cheaper on there site and they took my money. I had e mail then to say they wanted £200 extra of me for the hotel or they would refund me. I still don’t have my refund and they have ignored my email. Quick enough to take your money but will then ignore you. Have contacted my bank and reported as fraud. This company should Not be advertised and should not sell rooms that are not there at the price.
0
Robert Beggs
Verifizierte Bewertung
Booking for a hotel very helpful
I made a booking for a hotel B&B via Catchit. A few weeks later decided to ask for prices for an upgrade to Half Board. Emails were speedily replied with costs associated. At this point I decided to look at reviews on Trust pilot and started to panic a bit because of poor reviews. I contacted the hotel concerned and they confirmed the B&B booking via Catchit, but they also gave me a much better deal for Half Board. I again made contact with Catchit and costs associated with cancelling the booking. I was inside the time frame for a no fees cancellation and this was all communicated in emails from Catchit. I cancelled my booking with no issues from Catchit. All in all I have no issues I can complain about regarding Catchit.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Catchit
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Ist Catchit seriös?
Catchit erreicht aktuell 1,9 von 5 Sternen aus 50 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Catchit?
Kundinnen und Kunden bewerten Catchit im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 50 Bewertungen. 9 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Catchit gibt es?
Die bestbewerteten Anbieter in der Branche Hotel sind eDreams (4,4 von 5), Opodo (4,2 von 5), Lastminute (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Catchit beansprucht?
Nein. Das Profil von Catchit ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Catchit hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Catchit auf Bewertungen?
Catchit: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Catchit negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.