Bewertung
1,9
Mangelhaft · von 5 Sternen
Schlafzimmermöbelgeschäftcasper.com
Casper Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
17 in den letzten 12 Monaten
Schlafzimmermöbelgeschäft
13%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
17 in 12 MonatenIhre Stimme
Erfahrung zu Casper schreiben
Robert Eves
Verifizierte Bewertung
We couldn't be happier with the Casper…
We couldn't be happier with the Casper dog bed. From day one, it’s been an absolute hit—our dog took to it immediately and loves sleeping on it. Beyond being incredibly comfortable and supportive, it’s exceptionally well-designed for real life. Assembly and reassembly are a total breeze, which makes taking it apart for maintenance effortless. Keeping it clean and fresh is hassle-free, making it easy to maintain over time. If you're looking for a durable, high-quality bed that your dog will genuinely love and that won't give you a headache to wash, this is worth every penny!
0
Nancy Peng
Verifizierte Bewertung
Casper quality is dead
The Casper original cooling pillow didn’t work for me. It’s advertised as a pillow that’s designed to not cause neck pain, but that’s exactly what it caused from day one. The worst thing though is Casper’s customer service. They said I would receive my order in a few days and it didn’t ship until a week later, taking almost two weeks to arrive. I contacted them during this time and never got any response. After I received my order, they sent me an auto-generated email for a review. Well, none of the links worked in that email, so I couldn’t submit a review. They just don’t care. Their products are over-priced and poorly designed. Shipping is not as promised. Forget about any customer service response. The reviews on their website are heavily filtered/fake. I bought a Casper mattress when the company was new. It was the best foam mattress out of many at the time, but this company is now dead. Apparently, they had financial trouble and were acquired by some other company. Don’t bother with them.
0
Ashley Shabez
Verifizierte Bewertung
I ordered a Casper adjustable king bed…
I ordered a Casper adjustable king bed and immediately when we received the bed I told them it was 75 inches NOT the 80 inches. They told me "Don't worry, it will puff up." It has NOT puffed up and we got a bed frame and the bed looks ridiculous because as I insisted to Casper, "You sent us the wrong beds. This is NOT what we paid for." Casper does not stand by their products and does not believe the customer despite me measuring the bed multiple times- it IS indeed 75 inches NOT 80 inches. 75 inches is a TWIN bed not Twin XL- which is meant for the adjustable king bed.
0
Monica
Verifizierte Bewertung
Why get rid of a good thing
Originally I purchased an Original Hybrid Casper with a warranty. It felt like I was sleeping on a cloud. To give some reference I have a bulging disc and had previously came from too firm of a mattress that was causing me pain and inability to physically move. This mattress was great. I’ve had it for about 8-9 years and just had to use my warranty. Let me tell you, they tried to replace it with the Dream. Do not get the Dream if you have low back problems and bulging discs. I didn’t understand why I wasn’t receiving my original agreed replacement. The first one they sent, I wasn’t fully even into opening it and there was a hole in it. The second replacement I just finished my first night sleeping on it and I hardly slept and my low back and sacrum was on fire. They swore over the phone it was the same bed and direct replacement. It is not the same bed at all. I had to speak to a supervisor and ask why their website said my Original Casper Hybrid was still available to buy, but they sent me the Dream. She explained the company thinks it’s a good idea to discontinue the bed. I said if I could not get my true replacement I needed a refund. They are shipping out my actual replacement now. Also for those new to Casper they do have a pungent smell from the packaging when you first take them out. My suggestion is look at other mattress companies. After this mattress I don’t think I will be buying another from them.
0
Hugh
Verifizierte Bewertung
Poor Customer Service
I had a very disappointing experience with Casper Canada. Although the website mentioned that the mattress would ship on May 29, I explicitly contacted a Casper agent before placing the order to confirm whether I could receive it by May 25 or May 26. The agent confirmed that I would, which is why I went ahead with the purchase. I specifically needed the mattress by May 25, and if I had been told otherwise, I would not have ordered it. After ordering, I was later informed that the mattress would not even be processed until May 29. I contacted customer service again to ask whether they could help with an upgrade or faster shipping, but management declined the request and referred back to the website timeline. The frustrating part is that I did not simply ignore the website timeline. I saw it, asked Casper directly for confirmation, and relied on the agent’s response before making the purchase. Now this leaves me with very little time before my move-in date to find another mattress, which is extremely inconvenient and stressful. While the customer service representative was polite, the overall experience was very disappointing. The only options I was given were to wait or try to cancel the order and buy elsewhere. I expected better support, clearer communication, and more accountability from a well-known brand like Casper.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Casper, Berlin
Alternativen zu Casper
Schlafzimmermöbelgeschäft-Ranking →Häufige Fragen zu Casper
Ist Casper seriös?
Casper erreicht aktuell 1,9 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Dircksenstraße 47, 10178 Berlin, Deutschland) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Casper?
Kundinnen und Kunden bewerten Casper im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 17 davon stammen aus den letzten 12 Monaten.
Wo hat Casper seinen Sitz?
Casper hat seinen Sitz in Dircksenstraße 47, 10178 Berlin, Deutschland. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Casper gibt es?
Die bestbewerteten Anbieter in der Branche Schlafzimmermöbelgeschäft sind Bensons For Beds (4,7 von 5), Oak Furnitureland (4,9 von 5), BETT1 (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Casper beansprucht?
Nein. Das Profil von Casper ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Casper hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Casper auf Bewertungen?
Casper: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Casper negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Casper im Handelsregister eingetragen?
Öffentliche Registerdaten zu Casper (Berlin) liegen vor.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.