Bewertung
1,1
Schlecht · von 5 Sternen
Mietwagenanbietercarhire.opodo.co.uk
Opodo Erfahrungen
1,1von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
87
69 in den letzten 12 Monaten
Mietwagenanbieter
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (87)
69 in 12 MonatenIhre Stimme
Erfahrung zu Opodo schreiben
E. MILED
Verifizierte Bewertung
Car rental through Opodo: car never provided and refund refused despite evidence
Terrible experience with Opodo Car Rental. I booked and paid €140 through Opodo for a rental car with Italy Rent Car. I arrived at the rental location at the scheduled time, but the car was never provided to me. I immediately called Opodo customer service from the location to report the situation. No solution was offered, and I was told from the very beginning that a refund was not guaranteed. As I still needed a car, I had no choice but to rent another vehicle from Goldcar, located only a few metres away, for €350 instead of the original €140. Fortunately, I collected and kept evidence of my presence at the location and of the replacement rental. I provided this evidence to Opodo. After their “investigation”, Opodo still refused to refund the €140 I paid for a car I never received. Even more surprisingly, in their final response they referred to the evidence I submitted as mere “comments” and suggested that I contact my travel insurance. I reported the problem immediately, provided supporting evidence, and had to pay significantly more to rent another car on the spot. Yet Opodo still refuses to refund a service that was never provided. I will now pursue the available consumer and payment dispute procedures. Based on this experience, I will never book a rental car through Opodo again and cannot recommend their car rental service.
0
JM
Verifizierte Bewertung
J ai réservé 5 billets d avion avec…
J ai réservé 5 billets d avion avec opodo, 15 jours avant le départ 1 personne à eu 1 accident et à du annuler son voyage. Certificat à l appui, j ai contacté oppdo,qui m'a dis qu il géré le problème. Après plusieurs échanges, impossible pour eux d annulé le billet, je dois tout refaire et biensur à des tarif 2 fois plus chère..les 4 voyageurs sont partis quand même et malgré que les réservations étaient faite avec un bagage en soute, mauvaise surprise lors d une escale, la compagnie m'a fait repayer les bagages en soute. Pour résumer, impossible de se faire rembourser un billet, impossible de se faire rembourser les bagages en soute payée 2 fois . Les compagnie vous disent de voir avec opodo, et opodo vous renvoie vers les compagnies.. petite précision c étais un vol bordeaux Milan,et.milan Copenhague. Bref oppdo et un service à fuir absolument, les tarifs ne sont pas avantageux, et lorsque vous avez quelqu u. De chez eux,réponse ont a pas accès à votre dossier rappeler plus tard... bref opodo catastrophique..
0
Ienciu Dorin
Verifizierte Bewertung
I booked a car rental for my trip to…
I booked a car rental for my trip to Greece through Opodo Cars on the 9th, paying 388 GBP upfront. When I arrived at OK Mobility in Thessaloniki to collect the vehicle, I was told they strictly require a credit card and refused to release the car without one. When I offered to pay for extra insurance or any additional fee right there on the spot just to secure the car, staff told me they had nothing in place to help. Left with no vehicle, I immediately contacted Opodo customer service, only to be told that my payment of 388 GBP is completely non-refundable. I paid in full for a service that was flatly denied to me .To make matters worse, the exact same thing happened to my sister-in-law on the exact same day. This feels like a coordinated trap to take people's money without providing any service.DO NOT USE OPODO CARS
0
Marco Rosa
Verifizierte Bewertung
Cobrança indevida de 89,99€
Cobrança indevida de 89,99€ – Opodo Prime Plus Em setembro de 2025, durante a compra de uma passagem na aplicação Opodo, foi-me apresentada a adesão ao período experimental gratuito do Opodo Prime, com indicação de 0,00€ no primeiro mês. No dia seguinte, fui surpreendido com uma cobrança de 89,99€ pela subscrição anual. Posteriormente, a Opodo informou que eu não teria direito ao período experimental porque havia utilizado um benefício semelhante em 2023 através da eDreams, marca que apresenta identidade e aplicação distintas. Considero que esta informação deveria ter sido apresentada de forma clara e pré, antes de me permitir aderir ao período experimental. Se o sistema já reconhecia que eu não era elegível, a adesão não deveria ter sido apresentada como gratuita. Além disso, o benefício concedido na compra foi de apenas 13,97€, tornando completamente desproporcional a cobrança posterior de 89,99€ sem informação clara sobre essa condição. A subscrição já foi cancelada para evitar nova cobrança, mas continuo a exigir o reembolso integral dos 89,99€ cobrados em 2025. Solicito à Opodo uma resolução definitiva desta situação.
0
Matthew Booth
Verifizierte Bewertung
BAD BAD BAD - Do not use Opodo!
BAD BAD BAD! Do not hire through this website. The images and descriptions of the vehicles do not match. I hired the wrong van (too small with an image next to it of a much bigger van) and then their customer service was awful - they refused to issue any refund or upgrade despite the information on the website being misleading. The upgrade would have been a payment difference of only £6.30. She kept saying that if they were to change anything I would incur a total loss of the booking at £50.40. The manager kept talking over me and insisting that their description of a van being able to carry 3 "cabin bags" was correct and that nothing was misleading then she contradicted herself saying that the description was both accurate and an estimation. Thankfully the guys at Enterprise (whom the Opodo customer service manager also called and confused them by constantly asking about putting cabin bags in a van) were awesome and totally understanding. They have honored my booking and upgraded me.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
Alternativen zu Opodo
Mietwagenanbieter-Ranking →Häufige Fragen zu Opodo
Ist Opodo seriös?
Opodo erreicht aktuell 1,1 von 5 Sternen aus 87 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Opodo?
Kundinnen und Kunden bewerten Opodo im Schnitt mit 1,1 von 5 Sternen („Schlecht“) auf Basis von 87 Bewertungen. 69 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Opodo gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Opodo beansprucht?
Nein. Das Profil von Opodo ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Opodo hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Opodo auf Bewertungen?
Opodo: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Opodo negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.