Canary Erfahrungen 2026: 1,4 von 5 (227 Bewertungen)

Bewertung

1,4

Schlecht · von 5 Sternen

Stimmen

227

37 in den letzten 12 Monaten

Sicherheitsdienst

2%

Anteil 5-Sterne-Bewertungen

Bewertungen (227)

37 in 12 Monaten

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Bill Smith

US · 23. August 2026

Verifizierte Bewertung

They ignore cancelations and jack up the price 40%

The Canary system quit recording whirl we were on a trip and when we called to complain, they wanted us to upgrade. The annual price had increased by 20% every year and now they wanted more money? We requested that they cancel our account. At the next anniversary, they increased our bill by 40% and made another deduction. We contacted them the next day and they refused to refund the $270. The service sucks, the customer service sucks, and they are thieves. DO NOT sign up, you will be sorry. Go to RING!

0

23. August 2026

Canary

Antwort des Unternehmens · 23. August 2026

Hello Bill! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention. According to our Terms of Service you agreed to which can be found here, any cancellation request sets the subscription to expire at the end of the current billing period, therefore, we would be unable to provide you with a refund. When you signed up for Premium Service, you acknowledged that your subscription would automatically renew unless you cancel before the renewal date. Since we’ve launched Premium Service in 2016, we have always been driven to provide you with the strongest security and peace of mind. Over the years, we've continuously enhanced our service with new, cutting-edge features to ensure you receive the highest quality experience. As part of this, we’ve now added the most significant feature expansion in our history, delivering substantial added value to the service by including 24h Continuous Video Recording. Canary Premium is now one of the strongest home security services providing a rich set of over 25 features – such as 60-day Video Cloud Storage, Smart Detections such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips, and much more. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind. To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support. We appreciate your understanding and continued support. Please reach out to our customer support team at [email protected] so we can address your concerns directly and look into possible offers.

Elizabeth Osterwisch

US · 11. August 2026

Verifizierte Bewertung

Bait & Switch & Overcharged

They are the worst company to deal with. They continue to tell me my account is canceled but they still charge me. They bait and switched with the software subscription as I early invested into their Indiegogo. Terrible. Terrible. Terrible.

0

11. August 2026

Canary

Antwort des Unternehmens · 11. August 2026

Hello Elizabeth! Thank you for your feedback. We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention After reviewing your interaction with our customer service, it appears your service was renewed on Aug 9, 2026 6:01 PM EDT and was cancelled on Aug 10, 2026 2:02 PM EDT. The cancellation was requested on Aug 9, 2026 6:04:31 PM EDT. You will be downgraded to (free) Basic Service on your next renewal date, Sep 9, 2026. According to our Terms of Service you agreed to which can be found here, any cancellation request sets the subscription to expire at the end of the current billing period, therefore, we would be unable to provide you with a refund. When you signed up for Premium Service, you acknowledged that your subscription would automatically renew unless you cancel before the renewal date. Thank you for being subscribed in the past.

Marie C

US · 9. Juli 2026

Verifizierte Bewertung

Une catastrophe

Une catastrophe. Au départ c'etait un bon service, mais tous les services interessants ont été retirés pour vendre das abonnements. Et maintenant on doit en plus se taper des pubs avant de voir la caméra. Inacceptable. J'arrête tout pour une alternative et déconseille vivement.

0

9. Juli 2026

Canary

Antwort des Unternehmens · 9. Juli 2026

Bonjour! Nous sommes désolés d'apprendre votre récente mésaventure. Nous mettons tout en œuvre pour vous offrir le meilleur service possible, et nous vous remercions de nous en avoir fait part. Depuis le lancement de notre service Premium en 2016, notre priorité a toujours été de vous garantir une sécurité optimale et une tranquillité d'esprit totale. Au fil des ans, nous avons constamment amélioré notre service grâce à des fonctionnalités innovantes afin de vous offrir une expérience de la plus haute qualité. Dans ce cadre, nous avons récemment intégré les fonctionnalités les plus importantes de notre histoire, apportant une valeur ajoutée considérable au service. Parmi celles-ci, le stockage vidéo dans le cloud est désormais doublé (60 jours) et nous avons introduit des capacités de détection intelligentes basées sur l'IA, telles que la détection de colis, de fumée et de monoxyde de carbone, ainsi que la détection de bruits forts avec prévisualisation vidéo. Ces améliorations sont conçues pour rendre votre expérience encore plus performante, personnalisée et sécurisée, tout en vous offrant une sécurité et une sérénité accrues. Afin de nous adapter à l'augmentation des coûts opérationnels et aux évolutions du marché, nous sommes contraints d'ajuster nos forfaits pour maintenir ce haut niveau de service et continuer à vous proposer les dernières innovations, ainsi qu'un service, une sécurité et une assistance de premier ordre. Nous vous remercions de votre compréhension et de votre fidélité. Veuillez contacter notre service client à l'adresse [email protected] afin que nous puissions répondre directement à vos questions et examiner les offres possibles.

Kim Sweeney

US · 9. Juli 2026

Verifizierte Bewertung

Canary- renewal dishonesty

I have had canary camera since 2016. My experience with their subscription service and customer support has been more than negative in 2026. Somehow, I ended up enrolled in their premium subscription, which now renews annually for $287.00. When I started with canary, there were no monthly charges. The price has increased by nearly $100 this year, to which I received no prior notification. On the same day my subscription renewed and appeared on my credit card, I called and asked Canary to cancel and request a refund. They agreed to cancel my next renewal (for 2027), but refused to refund the $287.00 that had just been processed. I've escalated the issue multiple times, explaining that the renewal price wasn't communicated and no notifications were received. Despite this, Canary has refused to make any accommodation or offer a refund. To make matters more frustrating, I searched Canary's website for their terms regarding auto-renewal cancellations and refunds but couldn't find any clear verbiage explaining their policies. In my opinion, a $100 increase well above any current rate of inflation, and makes me wonder if the executives here are taking advantage of their long term and loyal customers. I would not recommend this company to anyone, as their business practices are deceiving and dishonest.

0

9. Juli 2026

Canary

Antwort des Unternehmens · 9. Juli 2026

Hello Kim! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention. Since we’ve launched Premium Service in 2016, we have always been driven to provide you with the strongest security and peace of mind. Over the years, we've continuously enhanced our service with new, cutting-edge features to ensure you receive the highest quality experience. As part of this, we’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind. To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support. We appreciate your understanding and continued support. As mentioned before, any cancellation request sets the subscription to expire at the end of the current billing period, therefore, we would be unable to provide you with a refund. You can read the full Terms of Service on our website in the ''Legal'' menu. The specific wording is as follows: "ANY CANCELLATION AFTER THE FIRST FOURTEEN DAYS OF INITIAL REGISTRATION WILL BE EFFECTIVE AT THE END OF THE THEN-CURRENT ANNUAL BILLING PERIOD AND NO CREDITS OR REFUNDS WILL BE ISSUED."

dennis smith

US · 4. Juli 2026

Verifizierte Bewertung

They claim they have cloud service with…

They claim they have cloud service with premium service. Nothing records on video history, Tech support blames internet provider that cameras are on standby mode as upload is not possible in 5 GH and cameras work only on 2.4GH,which is true. I have active 2.4 GH only Wyze cameras are working on 2.4 GH and recording to cloud. Canary never acknowledges that they do not have cloud services or able to disable when active subscription is valid, so customers will auto renew them with credit card and loose control of billing amount. Dishonest company at best

0

4. Juli 2026

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Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.

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Ist Canary seriös?

Canary erreicht aktuell 1,4 von 5 Sternen aus 227 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (6th Avenue 101, 10013 New York, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Canary?

Kundinnen und Kunden bewerten Canary im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 227 Bewertungen. 37 davon stammen aus den letzten 12 Monaten.

Wo hat Canary seinen Sitz?

Canary hat seinen Sitz in 6th Avenue 101, 10013 New York, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Canary gibt es?

Die bestbewerteten Anbieter in der Branche Sicherheitsdienst sind Verisure España (4,9 von 5), Verisure Alarms UK (4,6 von 5), Movistar Prosegur Alarmas (5,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Canary beansprucht?

Nein. Das Profil von Canary ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Canary hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Canary auf Bewertungen?

Canary: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann Canary negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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