Bewertung
2,7
Durchschnittlich · von 5 Sternen
Bekleidungsgeschäftcanadagoose.com
Canada Goose Erfahrungen
2,7von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
283
235 in den letzten 12 Monaten
Bekleidungsgeschäft
37%
Anteil 5-Sterne-Bewertungen
Bewertungen (283)
235 in 12 MonatenIhre Stimme
Erfahrung zu Canada Goose schreiben
Krumenacker
Verifizierte Bewertung
Article visiblement de grande qualité
Article visiblement de grande qualité. Hâte de le tester lors des premiers froids!
0
TUBA BOYACI
Verifizierte Bewertung
Staff gave false information in writing, refused refund on £557 jacket — still unresolved
I purchased a Clair Jacket at the Canada Goose Bicester Village outlet store for £557.78 (Order #CG533974). At no point during the purchase was I told, verbally or otherwise, that this item would be treated as a final sale with no right to return. I had no opportunity to make an informed decision before paying, as this condition was never disclosed to me. Notably, neither the official order confirmation nor the EMV chip supplemental payment receipt provided to me by Canada Goose make any reference to a final sale or no-return condition. This term only appeared printed on a separate paper receipt handed to me after payment had already been processed — meaning I had no chance to review or object to it before the transaction was complete. I have also checked Canada Goose's own official Return Policy page on canadagoose.com, which states that returns are accepted within 30 days of purchase provided the item is unworn, unwashed, and with tags attached. Nowhere on this page is there any mention of outlet purchases being excluded, or of a "final sale" category that overrides this policy. If such an important exception exists for outlet stores, it should be clearly stated on the website and at the point of sale — not buried on a paper receipt after the money has already changed hands. After the purchase, I contacted Canada Goose Live Chat to clarify my return options. I explicitly told the representative that the item was bought at a discount at the Bicester outlet. Despite having this information, the representative confirmed in writing that I could return the item to the Regent Street, London store, stating that "any official Canada Goose physical store within the same country can process your return." Relying on this, I went to Regent Street, only to be turned away. I then contacted Bicester directly, as I was originally instructed to, and they also refused the return. I went back to customer service to explain this, and instead of resolving the issue, I was simply redirected back to Bicester again — the exact same store I had already contacted, with the exact same result. A ticket was eventually created (Case CCG-219525), and after several days I was told by voicemail — not even in writing — that no refund would be issued. No proper explanation, no manager, no accountability for the incorrect information given by their own staff. To summarize what actually happened: The final sale condition was never disclosed to me at the point of sale, and does not appear on any of the official digital records of my purchase. This condition is not reflected anywhere in Canada Goose's published online return policy. Canada Goose's own Live Chat team gave me false information in writing, despite having full knowledge of the purchase details. Both stores I was redirected to refused the return. Customer service repeatedly failed to properly resolve or escalate this, ultimately refusing by voicemail rather than in writing. This is not about a change of mind — this is about a company whose own records don't disclose this policy, whose own staff gave written misinformation, and who then refused to honour either. I am not asking for a favour. I asked for a full refund to my original payment method, which was the only fair outcome given how this was handled. I have now proceeded with a chargeback dispute with my card issuer. I am posting this publicly because private channels completely failed to resolve this after multiple attempts. I will update this review if Canada Goose actually resolves the matter — but as it stands, I would strongly caution anyone considering an in-store purchase, as you may be given false or incomplete information with no accountability. Order #CG533974 / Case CCG-219525
0
Torie Blythe-Richards
Verifizierte Bewertung
Utterly terrible ordering
Utterly terrible ordering, delivery and return process would never buy again
0
Lisa
Verifizierte Bewertung
What was I waiting for?
I have been deliberating on buying this jacket for a couple of years and I finally pulled the trigger. It is a perfect fit, great quality and came in extraordinary packaging. It's an expensive purchase, but I know it will last for years and it looks great! Thanks Canada Goose for a great experience. It will look great in the Domemites on my trip in Ocstober.
0
Justin
Verifizierte Bewertung
Super fast delivery- great product
Very quick delivery - ordered Thursday noon and arrived Saturday morning without paying for expedited delivery. Great coat. Quality is always very high and packaged premium which price reflects. My only wish is the very heavy boxes these coats are delivered in are covered in black logo’ed film which I doubt is very good for the environment - it will have to go to the local tip to get rid of - I’d be much prefer a more recyclable box made of just cardboard.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 66 % der negativen Bewertungen.
Alternativen zu Canada Goose
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Ist Canada Goose seriös?
Canada Goose erreicht aktuell 2,7 von 5 Sternen aus 283 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (100 Queens Quay E, M5E 1Y3 Toronto, ON, CA) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Canada Goose?
Kundinnen und Kunden bewerten Canada Goose im Schnitt mit 2,7 von 5 Sternen („Durchschnittlich“) auf Basis von 283 Bewertungen. 235 davon stammen aus den letzten 12 Monaten.
Wo hat Canada Goose seinen Sitz?
Canada Goose hat seinen Sitz in 100 Queens Quay E, M5E 1Y3 Toronto, ON, CA. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Canada Goose gibt es?
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,7 von 5), LightInTheBox (1,4 von 5), QVC UK (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Canada Goose beansprucht?
Nein. Das Profil von Canada Goose ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Canada Goose hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Canada Goose auf Bewertungen?
Canada Goose: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Canada Goose negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.