Bewertung
3,4
Durchschnittlich · von 5 Sternen
Fahrradgeschäftbuytricycle.com
Buytricycle Erfahrungen
3,4von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
10 in den letzten 12 Monaten
Fahrradgeschäft
52%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
10 in 12 MonatenIhre Stimme
Erfahrung zu Buytricycle schreiben
Mikael
Verifizierte Bewertung
So much to say:
First: The tricycle looks absolutely beautiful and feels amazing! It doesn't tip sideways, the basket is big, the headlight is bright, the matte blue finish makes me want to just look at it more, the folding is a simple yet sturdy mechanism (it lets you roll the front wheel all the way back to the basket, reducing length)... The LCD display and electronics even have features I did not expect: The ability to Bluetooth-connect the bike to an app with navigation map and speedometer on the phone (not tried yet), choice of language between English, Czech, German, French, Italian and Spanish, the ability to fine tune your level of assistance, and a "motor boost" flap on the handlebar to get your movement started. It looks like the display supports showing remaining battery distance range too, but that (and only that) I did not get to function (probably not supported by the battery). Also, the bike came with a handy multitool thing for assembly which was much appreciated, and everything was well packed. ALL THIS FOR A PRICE THOUSANDS OF POUNDS LESS THAN THE COMPETITORS, SO I THINK WE SHOULD GIVE THEM SOME SLACK! I really think this is a small business trying to do right by keeping local manufacture alive and delivering old style service, plus affordability, and they deserve respect for that. I'm actually still a bit baffled that I was able to get all this for such a relatively cheap price. I would not have been able to afford this from anywhere else. Now, regarding the bad reviews: I get it, because I also experienced delays. I had to preorder, then shipment was delayed a couple of weeks further (first by them, then because DPD wanted a PID-number/fødselsnummer), and then DPD = Postnord kept the parcel in Amsterdam for over a week. Buytricycle blames the delays on problems with suppliers in China, and it's NOT JUST BUYTRICYCLE HAVING THIS PROBLEM: I also experienced huge delays with stuff from Aliexpress which could not be sent from China during the same time frame. I think it's because USA blew up a huuuge dam in China causing massive flooding; a really big news story which seems to be censored both here and there. When the bike had finally been shipped, the DPD website tracking was pretty useless, as their Norwegian language website (Postnord) just showed that it was cleared by costums in Amsterdam, while the English language website (DPD) showed that it was held in costums in Amsterdam awaiting more information. After a week of this I emailed BuyTricycle, they nagged DPD for me, and the bike was finally forwarded and delivered to me at my home. For the end delivery, the driver tried to call me mid day to see if he should even bring the parcel with him on his truck. But somehow he had been given a UK phone number, not mine. BuyTricycle apparently got contacted, and they sorted it out by giving the driver my phone number and e-mailing me that he was trying to reach me. I was then able to convince the driver on the phone to make a second trip the same day, and I got the parcel delivered to my door at a perfect time for me that afternoon. These couriers are generally hopeless, it's not BuyTricycle's fault (although they might want to figure out the phone number issue). The parcel was missing the advertised seat back support and the bike lock cable, but I emailed BuyTricycle and without question they said they would send them to me. I do not mind this at all, because as compensation they offered to refund me the import/toll/VAT duties which Postnord/DPD charged me after delivery, which was an unexpected and very pleasant surprise! Especially with how little I paid for the bike to begin with. Regarding costumer service: Yes, they didn't reply to the live chat, and yes sometimes I had to send a reminder e-mail to get them to respond. But these guys are clearly hard pressed and over worked, trying to deliver an outstanding, handcrafted product at a miniscule price with tiny profit margins. In the end, everything was resolved, they were always friendly and helpful, and I got a beautiful, excellent tricycle for seniors. So give them some good will! Here are some useful tips I wrote for home assembly of the bike, as doesn't seem to allow that many characters (copy the link, then paste and remove the space before "io"): pastebox. io/paste/wPbxvaxtLAyI
0
Emma
Verifizierte Bewertung
I dont like to leave negative reviews…
I dont like to leave negative reviews but I feel like I need to warn people about this company. I pre ordered a tricycle for my son in March, it was to be delivered 30th of June. Delivery date arrives and I get an email saying that there's a delay and it will be here for 12th of July. OK things happen. 13th if July arrives - no tracking info. I emailed, called, direct messaged over a period of several days with no response. Finally get a hold of someone on the 16th who was very rude throughout the communication and told me it was being dispatched that day. 2 days later, still no tracking info .... same process. Spoke to someone who told me I was getting a free helmet for the delay and it would be sent that day. Long story short it arrived after many stressful conversations with very rude people on the 24th. It arrived bent, scratched, breaks didn't work and without the helmet. Tried to speak with the company via email, direct message and phone. Again no response. Please do not give this company your money
0
Andrew
Verifizierte Bewertung
Avoid this company at all costs
Avoid this company at all costs. I am three weeks late on a delivery and no contact. They do not answer the phone, web chat or emails. I suspect they are a fake company, set up to take payment for products that never arrive. That, or just incompetent
0
Hilde
Verifizierte Bewertung
Extremely Poor Customer Service and Unresolved Product Issues
I purchased a tricycle from Buytricycle and unfortunately experienced very disappointing customer service. When a clear product defect appeared, I contacted them with photos and a detailed explanation. Despite this, the responses were slow, unclear, and did not address the actual problem. Instead of offering a proper solution, they shifted responsibility and left the issue unresolved. A company selling mobility products should take customer concerns seriously, especially when safety and functionality are affected. My experience shows a lack of accountability and support, and I cannot recommend Buytricycle based on how my case was handled.
0
Emilia Rose Nuttall
Verifizierte Bewertung
Missing parts
Edit to add that the problem has been rectified but it shouldn't take 10 weeks, 2 emails, 1 online communication form filled in, and a bad review to get a response. Ordered a trike that wasn't as described, parts missing. Emails and messages have been ignored. Wouldn't recommend.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 24 % der negativen Bewertungen.
Alternativen zu Buytricycle
Fahrradgeschäft-Ranking →Häufige Fragen zu Buytricycle
Ist Buytricycle seriös?
Buytricycle erreicht aktuell 3,4 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Unit 4, Copperleaf Business park, CT103AT Broadstairs, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Buytricycle?
Kundinnen und Kunden bewerten Buytricycle im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 10 davon stammen aus den letzten 12 Monaten.
Wo hat Buytricycle seinen Sitz?
Buytricycle hat seinen Sitz in Unit 4, Copperleaf Business park, CT103AT Broadstairs, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Buytricycle gibt es?
Die bestbewerteten Anbieter in der Branche Fahrradgeschäft sind Deporvillage (4,2 von 5), GO Outdoors (4,6 von 5), Bykz (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Buytricycle beansprucht?
Nein. Das Profil von Buytricycle ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Buytricycle hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Buytricycle auf Bewertungen?
Buytricycle: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Buytricycle negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.