Bewertung
1,4
Schlecht · von 5 Sternen
Anbieter von Werbegeschenkenbuyatab.com
Buyatab Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
39
17 in den letzten 12 Monaten
Anbieter von Werbegeschenken
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (39)
17 in 12 MonatenIhre Stimme
Erfahrung zu Buyatab schreiben
Gemma
Verifizierte Bewertung
Subway gift card doesn’t work
I bought a Subway gift card for my daughter but the code doesn’t work anywhere. She has tried several times now in various locations. I have twice contacted customer services and have not received a response. So glad it was only for £10 but still a total rip off.
0
Sophie Pickering
Verifizierte Bewertung
My friend bought me an e gift voucher…
My friend bought me an e gift voucher for aldi this morning which should be received instantly. This never arrived I called and spoke to buyatab who said they have no stock of aldi e vouchers available and dont know when they will get any more to be able to email me the voucher. Why sell people things that are unavailable??
0
Johnathon
Verifizierte Bewertung
Professionally bankrupt
After losing my bank card I wasn't able to pay for grocery shopping at ALDI so I opted to buy online gift vouchers. I've done this in the past and had little issues. It's worth noting that some purchases I have made previously seemed to have been blocked. I cannot confirm this but understand it may be a fraud prevention mechanism while further checks are conducted on purchases. I have made a string of online voucher purchases over several days which may trigger security features. Online fraud is skyrocketing year on year so while frustrating I understand additional checks happen. This has never caused me any issues until my most recent purchase and experience with Buyatab. I have no issue with such mechanisms and understand fundamentally, while frustrating, do protect consumers. This time I received a receipt but not the digital voucher. I contacted customer services which appears to be based in the US although the number on the receipt was one accessible in the UK. Initially interactions with support were decent and professional. I was told this is being escalated to a manager and I will receive an update. This didn't happen, I waited around 2 hours and received no response, so I contacted them back. I was told the same thing over the phone. I then received an email from Nicole Perez confirming what I was told over the phone. I responded stating that I wanted to know when the voucher would be made available to me and if I couldn't get access by the end of the day to issue a refund. At this time in the UK it was early afternoon so I envisioned getting some resolution before the evening before proceeding with a refund, reasonable considering I was prepared to wait to buy groceries for the day. I received a response almost immediately stating the purchase had been refunded without any clarification or confirmation whatsoever. I was not told why I hadn't been able to receive the voucher. I was not asked for clarification or confirmation about the refund. My email was friendly, respectful and open-ended inviting correspondence but was I received a contemptuous response from Nicole Perez. Upon attempting to state my concerns regarding this I was met with lack of basic respect and consideration by Nicole Perez with responses that were bordering on passive aggressive, petulant, patronizing and insulting. I was told that I shouldn't state I wanted a refund in my email while failing to recognize the context and failure to recognize I had requested further correspondence before proceeding. I engaged with this staff member over consecutive emails and it was a demeaning experience. I asked to escalate my issues and received yet further unprofessional and inappropriate responses from Nicole. I was happy for an apology regarding the miscommunication and to await the refund but due to the way in how I was treated sought escalation. I was offered an apology by the person I spoke to on the phone but not Nicole Perez which eroded my trust in the support process and greatly undermined my perception of this company. After my experience I would strongly suggest anybody to AVOID purchasing gift cards through this company. I can remember my first experience with similar issues (potential blocking, over a year ago) which was troubling at the time but the customer service I received was adequate, allayed my concerns and I received a refund at the time. No further problems. While I didn't want to make further purchases at the time due to the blocking of them and the inevitable cancellation/refund that ensues, I did not have a negative experience nor had a negative impression on the company leading to me to consider buying gift cards through them recently. After this experience I will not be using this company again and I urge others to do the same. After seeing the reviews for this company, wholly negative as they are, confirm my experiences perfectly. To reiterate my concerns, currently I have made 5 requests for escalation in my emails. What happened to me could have been avoided with very basic customer support competencies and adequate training. The main issue to begin with was (likely) arbitrary financial security checks NOT conduct by customer support. The company ensured what could have remained this way turned into something that escalated unnecessarily and a sure sign of their capacity to cause others similar or worse issues. Please heed the reviews and reconsider using this company!
0
JL
Verifizierte Bewertung
keine kommunikation bei falscher e-mail…
keine kommunikation bei falscher e-mail zustellung eines gutscheins.
0
Ashley
Verifizierte Bewertung
Avoid!
I bought an e-gift card for Aldi for email delivery the same day. It did not arrive. I reached out to customer service the next day who informed me there were no gift cards left (?) but they’d get me one once the stock was back. This wasn’t acceptable to me so I requested a refund and was told I couldn’t have it because gift cards are not refundable. They have not provided me with the gift card, cannot give me a timescale of when I will get it, and are withholding my money under false pretences - at no point was I made aware before buying that the gift cards were not in stock. This is a scam and legitimate companies should not be partnering with this site.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
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Ist Buyatab seriös?
Buyatab erreicht aktuell 1,4 von 5 Sternen aus 39 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Buyatab?
Kundinnen und Kunden bewerten Buyatab im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 39 Bewertungen. 17 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Buyatab gibt es?
Die bestbewerteten Anbieter in der Branche Anbieter von Werbegeschenken sind Prestige Flowers (3,2 von 5), FloraQueen (1,7 von 5), Interflora France (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Buyatab beansprucht?
Nein. Das Profil von Buyatab ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Buyatab hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Buyatab auf Bewertungen?
Buyatab: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Buyatab negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.