Bewertung
3,7
Gut · von 5 Sternen
E-Commerce-Lösungsanbieterbsport.io
bsport Erfahrungen
3,7von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
475
229 in den letzten 12 Monaten
E-Commerce-Lösungsanbieter
65%
Anteil 5-Sterne-Bewertungen
Bewertungen (475)
229 in 12 MonatenIhre Stimme
Erfahrung zu bsport schreiben
NIEVES
Verifizierte Bewertung
Un engaño de programa
Le pongo 1 estrella porque no le puedo poner menos. Una auténtica estafa de programa. Por el dinero que estamos pagando al mes debería funcionar de maravilla y desde que lo utilizamos se nos ha TRIPLICADO el trabajo. No está hecho para el funcionamiento del día a día de un centro. Por dar ejemplos: si un alumno quiere cambiar de clase, pongámosle de los martes a otro día, una vez cancelas las clases de los martes, si el alumno cambia de opinión y quiere volver a los martes, el programa, aunque sí que te deja crearle una reserva automática en esa clase, el alumno no aparece en dicha clase y tienes que inscribirlo tú MANUALMENTE en todas las clases. Otro ejemplo, el programa trabaja con facturas, si por los motivos que sea quieres modificar el precio de un mes y un alumno en concreto, no te permite modificar el precio si ya ha empezado dicho mes. Otro ejemplo, para hacer la mínima modificación, es necesario realizar mínimo 15 pasos. Sin exagerar eh. El servicio de soporte, PÉSIMO. Primero, el chico que nos vendió el programa, Marco Mattarollo, nos prometió cosas que después no fueron verdad (como que el rectángulo de las clases en el horario aparece totalmente coloreado para saber que está llena, pues bueno, tienes que ir clase por clase para saberlo). No ofrecen probar el programa gratuitamente, también error por nuestra parte pero desde luego que hemos aprendido de ello. Segundo, la chica que nos explicó todo, Sara Marzorati, explicó el funcionamiento del programa mal y a rastro. Me aconsejó que organizase las clases de cierta manera que luego fue muchísimo peor. No sabía funciones del programa que yo tuve que descubrir por mí misma aún habiéndole preguntado. Después, debido a todos los problemas causados, "de buena fe" nos dijeron que no nos iban a cobrar el mes de agosto, pues mira tú por dónde, nos lo han cobrado... De verdad, aunque fuera gratis el programa, no merece la pena, y mucho menos por 300€/mes. Nos engañaron pero bien. Y por último, la respuesta de Georgia a un problema que tuvimos: "¿Qué es lo que impide que los alumnos compren sus bonos o paquetes directamente online, dentro del mes correspondiente?" Pues que tienen 80 años y ni teléfono tienen Georgia. Empatía y humanidad 0.
0
Nina Laine
Verifizierte Bewertung
Specialist extremely helpful, knowledgeable and supportive
Overall, the onboarding experience was very good, and the onboarding specialist was extremely helpful, knowledgeable and supportive. She was able to answer all my questions and guide me through everything I needed. As we had a tight timeline due to my studio opening, I think a slightly more structured onboarding journey could have made the process even smoother. Having a clearer roadmap of the next steps and a little more guidance between sessions would have helped me feel confident that we were always moving in the right direction. This would have been particularly valuable with the time pressure around the studio opening. That said, I was very happy with the expertise and support I received from my onboarding specialist, and she was excellent whenever I needed help or had questions.
0
Simone Durante
Verifizierte Bewertung
Troppi problemi tecnici e nessuna reale flessibilità
Purtroppo la mia esperienza con questa applicazione è stata molto negativa. L'interfaccia non è affatto user-friendly e molte operazioni che dovrebbero essere semplici risultano complicate e poco intuitive. Inoltre, l'app presenta continui bug, soprattutto durante il caricamento delle pagine e la sincronizzazione dei calendari, rendendo l'utilizzo frustrante e poco affidabile. Un altro aspetto molto deludente è la totale mancanza di flessibilità nella gestione del proprio account. A fronte di un problema tecnico, la soluzione proposta dall'assistenza è stata semplicemente: "elimina il profilo e ricrealo da zero", con la conseguente perdita di tutto lo storico. Una risposta che ritengo inaccettabile per una piattaforma che dovrebbe gestire dati e prenotazioni degli utenti. Anche il servizio clienti si è dimostrato lento nelle risposte e poco efficace nel risolvere concretamente i problemi segnalati. Quello che trovo più sorprendente è che persino nelle risposte dell'assistenza viene riconosciuta la confusione generata dalla piattaforma. Ad esempio, mi è stato risposto che "non esiste un sito principale bsport con una pagina di login per i membri e che ogni palestra ha il proprio marketplace, quindi è normale (anche se confusionario) che una ricerca su Google porti alla pagina di una struttura specifica". Se anche chi gestisce il prodotto ammette che il sistema è confusionario, forse il problema di esperienza utente è più che evidente. Sono costretto a utilizzare questa piattaforma perché le palestre che frequento hanno deciso di adottarla, e mi è stato persino detto che è stata scelta perché "è la meno peggio" tra le alternative disponibili. Se avessi la possibilità di scegliere autonomamente, opterei senza dubbio per un'altra soluzione. Spero che vengano apportati miglioramenti significativi sia all'applicazione che all'assistenza clienti.
0
M Boon
Verifizierte Bewertung
Fast and helpful
Fast and helpful. Thanks!
0
Michelle
Verifizierte Bewertung
⚠️ DO NOT SIGN WITH BSPORT: READ THIS BEFORE YOU DO
Don't be fooled by a polished sales pitch, this ended up to be one giant NIGHTMARE. Besides the horrible customer service, the questionable morals behind the company, the software is just very poorly developed. Bsports software never worked as promised. The onboarding process was a big mess. Lots of manual work and things going wrong. Classes that got wrongly cancelled, missing accounts, double accounts, credits missing, .. After complaining about this to our account manager and setting up several video calls about this, it got even worse. Membership payments disappeared and got withheld. Our account manager ghosted us. Since then we only got automatic replies by a chatbot. Bsport currently still owes us several thousands in membership fees that our members paid directly into Bsport's own Stripe account. They refuse to release them, despite the many legal letters we sent. They are well aware that it's impractical for most small businesses to file and pursue a case in France. That's how they get away with ignoring legal correspondence. This shows how Bsport has zero regard for its customers, its contracts, or the law. STAY AWAY FROM THIS HORRIBLE COMPANY: You WILL lose money and you WILL lose face with your members over unreliable, unusable software. We were working non-stop on logging software issues and contacting our account manager about fixing this. After consulting a external IT-experts, they assures us that these issues will not get fixed because even the most ordinary functions (such as easy scrolling) don't work. On top of that, our team spent an enormous amount of time handling member complaints and explaining app issues instead of doing their actual job: teaching classes. This was awful for everyone involved: us as business owners, our members, and our coaches. For a smaller business or a solo owner, this kind of disruption could easily have devastating consequences. After switching back to our previous software (Trainin), we could finally breathe again as owners. Edit: We sent numerous emails and legal letters about the withheld membership fees, none of which received a response. If bsport is genuinely ready to resolve this, please respond to the correspondence you already have on file rather than asking us to re-identify ourselves in public.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 98 % der negativen Bewertungen.
Alternativen zu bsport
E-Commerce-Lösungsanbieter-Ranking →Häufige Fragen zu bsport
Ist bsport seriös?
bsport erreicht aktuell 3,7 von 5 Sternen aus 475 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Passatge de Tasso, 8, L'Eixample, 08009 Barcelona, ES) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden bsport?
Kundinnen und Kunden bewerten bsport im Schnitt mit 3,7 von 5 Sternen („Gut“) auf Basis von 475 Bewertungen. 229 davon stammen aus den letzten 12 Monaten.
Wo hat bsport seinen Sitz?
bsport hat seinen Sitz in Passatge de Tasso, 8, L'Eixample, 08009 Barcelona, ES. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu bsport gibt es?
Die bestbewerteten Anbieter in der Branche E-Commerce-Lösungsanbieter sind InPost España (4,0 von 5), GoDaddy (4,3 von 5), Onbuy (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von bsport beansprucht?
Nein. Das Profil von bsport ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann bsport hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet bsport auf Bewertungen?
bsport: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann bsport negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.