Bewertung
1,7
Mangelhaft · von 5 Sternen
Bekleidungsgeschäftbrooksbrothers.com
Brooks Brothers Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
202
23 in den letzten 12 Monaten
Bekleidungsgeschäft
9%
Anteil 5-Sterne-Bewertungen
Bewertungen (202)
23 in 12 MonatenIhre Stimme
Erfahrung zu Brooks Brothers schreiben
Billy
Verifizierte Bewertung
Returns policy in Europe is an absolute…
Returns policy in Europe is an absolute shambles. Weeks after their 14 day window, that they commit to refunding you for a return and it's still not been actioned, despite multiple calls and emails. Customer Service staff haven't a clue how to resolve. Now having to try and claim back via credit card company. Appalling customer service. Avoid this company!
0
Mark
Verifizierte Bewertung
Excellent Quality
I recently ordered the made in Brooklyn NY, USA full grain leather toiletry bag and what a GORGEOUS quality piece. It smells absolutely delicious and I now want to order other pieces in the collection. I live in Canada and had to use a freight forwarder but everything arrived in perfect condition. I hope Brooks Brothers enables direct shipping to Canada again shortly as I really loved the top quality of my recent purchase. Incidentally, I wore a ten year old Brooks Brothers shirt recently and had several people compliment me on how beautiful the shirt was. A shirt that's over ten years old, and it still looks great! Always a luxury and quality experience with Brooks Brothers and I look forward to keeping an eye out for some new beautiful and timeless pieces! Please ship direct to Canada ASAP!
0
allan
Verifizierte Bewertung
Have not purchased from this company in a while
Have not purchased from this company in a while. Ordered four white shirts. All arrived badly wrinkled and the six pleat, whirring is almost no existent. Called in to customer service. This to was most disappointing. Agent understood about the badly wrinkled shirts. However, when I mentioned the six pleat, shirring issue, he basically told that he had no clue what that is. Mentioned to him this is the signature of the company on their dress and sports shirts. Requested a supervisor at that point. Sorry, nobody available. Waste of time plus a huge inconvenience.
0
EAR to Hear
Verifizierte Bewertung
Brooks Brothers sent me the wrong shirt—and made me fix their mistake
I ordered three linen shirts from Brooks Brothers, including an Irish Linen Sport Shirt in purple. The purple shirt was never delivered. Instead, I received a completely different item—a Stretch Non-Iron Oxford Button-Down Collar Stripe Sport Shirt—which I did not order. While customer service was polite, the resolution offered was unacceptable. I was told I must return the incorrect item before they would issue a refund or replacement, even though the mistake was entirely theirs. Although they offered to waive the $7 return fee, the burden still falls on me to spend additional time and effort returning an item I never ordered. Even more concerning, they offered to process a replacement only by charging me again upfront. This approach is unreasonable—I should not be asked to pay anything or jump through hoops to fix a company’s error. On top of that, there are serious concerns about the accuracy of their product descriptions. The linen shirts I did receive are labeled as 100% linen, but there is no mention of being woven by the well-known Baird McNutt mill in Ireland as advertised. Instead, the tags clearly state they are made in India. This discrepancy raises significant questions about transparency and authenticity. Overall, this experience reflects poorly on both fulfillment accuracy and customer care. Sending the wrong item is one issue—but expecting the customer to bear the inconvenience and offering questionable product claims is completely unacceptable.
0
Graham Kimbrough
Verifizierte Bewertung
Brooks Brothers relationship with Imprint cost them a 40 year customer
I've been a Brooks Brothers customer for more than 40 years. When they thought it would be a good idea to switch from Citi to Imprint, I really didn't think much about it. I haven't worried about credit card balances in quite a few years and always pay my card balance off in full each month. I recently got a notice that Imprint was going to arbitrarily lower my credit limit by 50%. I really wasn't concerned because I rarely use the card except at Brooks Brothers. However, when a credit card company make financial moves that impact a near perfect credit score (832 Fico) by 22 points, I get angry. I also called Brooks Brothers and let them know they have lost a 40 year customer mainly because they opted to turn over their credit card operations to a start-up that is run by a bunch of 30-something finance bros.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Brooks Brothers
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Ist Brooks Brothers seriös?
Brooks Brothers erreicht aktuell 1,7 von 5 Sternen aus 202 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Brooks Brothers?
Kundinnen und Kunden bewerten Brooks Brothers im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 202 Bewertungen. 23 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Brooks Brothers gibt es?
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,7 von 5), LightInTheBox (1,4 von 5), QVC UK (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Brooks Brothers beansprucht?
Nein. Das Profil von Brooks Brothers ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Brooks Brothers hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Brooks Brothers auf Bewertungen?
Brooks Brothers: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Brooks Brothers negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.