Bewertung
1,9
Mangelhaft · von 5 Sternen
Hobbygeschäftbarnesandnoble.com
Barnes & Noble Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
69 in den letzten 12 Monaten
Hobbygeschäft
9%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
69 in 12 MonatenIhre Stimme
Erfahrung zu Barnes & Noble schreiben
Kristen Hatcher
Verifizierte Bewertung
Slow production and poor communication despite Express shipping
I ordered six paperback beta copies through Barnes & Noble Press on August 19 and paid extra for Express shipping because the estimated delivery date shown was September 2. Since placing the order, I received essentially no meaningful communication about its progress. I finally contacted B&N Press myself on August 28, only to learn that the books are now expected September 4—two days later than the date I specifically paid Express shipping to meet. I understand that print-on-demand books require production time. What I find disappointing is the overall customer experience: a lengthy production window for only six books, no proactive notification that the expected delivery date had slipped, limited visibility into the order status, and lackluster customer service when I followed up. Had I known that paying for Express shipping still meant waiting more than two weeks with little communication and no confidence in the quoted delivery date, I would have used another printer. I hope the finished books are excellent when they arrive, but so far the B&N Press experience has been unnecessarily frustrating.
0
Stephane Allard
Verifizierte Bewertung
I placed an order two weeks ago and…
I placed an order two weeks ago and still haven't received anything (I'm from Montreal, QC). I'm not expecting Amazon's 24-hour delivery service, but there's still room for improvement. This is my first and last time ordering from B&N.
0
AngieNYC
Verifizierte Bewertung
A $30 B&N Gift Card Shouldn’t Be This Complicated
I’m extremely disappointed with my recent Barnes & Noble experience. On August 2, I placed an online store-pickup order using a $30 B&N gift card. The store cancelled the order, claiming the books were out of stock, even though the website showed them as available. When I tried to reorder the books for shipping, my gift card balance showed $0. Customer Service told me the $30 would be restored automatically within 24–48 hours. Six days later, it still had not been credited. I went to the store, selected the books again, and was told to call Customer Service. After being transferred through three escalation departments, B&N finally acknowledged that the problem was caused by an error on its end. Yet even while I was standing in the store with the books, no one could restore the $30 or apply it to my purchase. I spent more than 45 minutes dealing with Customer Service and ultimately left without a resolution. EDIT: I contacted B&N again on August 10, and they finally restored the $30 gift card. I added it to the B&N app and had a screenshot showing the $30 balance. However, a few days later, when I returned to the store to pay for the books, I discovered that B&N had deactivated the $30 gift card from the app as well as the physical gift card. I had screenshots documenting the $30 balance before it was deactivated but the store couldn’t do anything. What makes this particularly frustrating is that B&N has repeatedly acknowledged that the problem was caused by an error on its end, yet I have been the one forced to spend hours tracking down a solution. The $30 has effectively been inaccessible to me through multiple stages of this process. I go to bookstores to escape frustration, not experience it. I understand that mistakes happen, but what matters is how a company handles those mistakes. In this case, B&N’s repeated failure to resolve a relatively simple $30 issue, followed by the apparent deactivation of the restored gift card, has seriously damaged my confidence in the company. I have also received no meaningful compensation or other remedy for the time, frustration, and inconvenience this situation has caused. I hope B&N takes responsibility and resolves this properly. At this point, however, this experience has made it very difficult for me to trust B&N with my business in the future.
0
Daniel Hannon
Verifizierte Bewertung
Flawless shipping and protection!
I ordered a remastered music CD, and the shipping department did a phenomenal job. It arrived very quickly with absolutely zero damage. They used a heavy-duty, flat cardboard mailer that kept the plastic jewel case in pristine, flawless condition. The sturdy packaging actually kept the contents completely private and secure. I am extremely satisfied with this purchase and will definitely be ordering my media through Barnes & Noble again. Highly recommended Kudos to Barnes&Noble for packing Music cd's Disguised as Books pure genius Thank you!
0
Catherine Barbosa
Verifizierte Bewertung
I went to the store to order a copy of…
I went to the store to order a copy of We from Yevyeny Zamyatin. The book was not in the bookstore then it was paid and ordered. I got the book by mail. I got the Russian version. I dont speak Russian and since I paid by debit card, I just got store credit. The shipping and handling is not refundable. How I get punished for the mistake of the clerk of the store? I don’t look Russian at all, I am a brown Hispanic woman. How I don't get the money from shipping and handling?. I talked directly with a tall older guy in the store, He requested it from me online. The young lady with a star in her face just said we just ordered for you. And I was like exactly you ordered the wrong language not me? Why I don't get the full refund. It is matter of principle.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 91 % der negativen Bewertungen.
US
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Ist Barnes & Noble seriös?
Barnes & Noble erreicht aktuell 1,9 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Barnes & Noble?
Kundinnen und Kunden bewerten Barnes & Noble im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 69 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Barnes & Noble gibt es?
Die bestbewerteten Anbieter in der Branche Hobbygeschäft sind ThriftBooks (4,6 von 5), Eldorado (4,0 von 5), QVC Deutschland (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Barnes & Noble beansprucht?
Nein. Das Profil von Barnes & Noble ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Barnes & Noble hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Barnes & Noble auf Bewertungen?
Barnes & Noble: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Barnes & Noble negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.