Bewertung
2,0
Mangelhaft · von 5 Sternen
Finanzdienstleistungsinstitutanz.co.nz
ANZ New Zealand Erfahrungen
2,0von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
220
43 in den letzten 12 Monaten
Finanzdienstleistungsinstitut
23%
Anteil 5-Sterne-Bewertungen
Bewertungen (220)
43 in 12 MonatenIhre Stimme
Erfahrung zu ANZ New Zealand schreiben
Martin Sutherland
Verifizierte Bewertung
Insane documentation
Through business and personal dealings they are awful. Seem to have taken documentation and compliance to a level that is unsustainable and with no view of risk. Explain how a 90 year old in a care home with dementia with no passport or drivers licence is expected to verify an account that has been open and operating with no issues for 30 years.
0
Troy
Verifizierte Bewertung
worst bank I have every dealt with
worst bank I have every dealt with, locked me out of all my accounts on the eve of a long weekend and when I call them they tell me its because they needed to update some details, no phone call, no communication and you guess no one works on long weekends who can resolve this.
0
Lee sarson
Verifizierte Bewertung
Good luck even getting them on the…
Good luck even getting them on the phone in under an hour
0
Saurabh Patel
Verifizierte Bewertung
If I could give less than one star
If I could give less than one star, I probably would. My experience with ANZ's home loan and construction lending team has been nothing short of exhausting. Despite presenting themselves as construction loan specialists, I found that some staff struggled with basic processes and appeared not to fully understand the very documents they deal with every day. A mistake made by ANZ cost me close to $20,000 on my project. What was more disappointing than the mistake itself was the complete lack of accountability. No genuine apology, no ownership, just excuses and passing the responsibility around. Unfortunately, the complaints process wasn't much better. I discovered that banks are not required to provide call recordings, and even broker line calls don't have to be recorded. That makes it incredibly difficult for customers to prove what they were told when things go wrong. Even after my loan was finally approved, the problems continued. Every invoice submission became a new exercise in patience. Instead of advising all requirements upfront, ANZ would wait two or three days before requesting another piece of information. Then another. Then another. Nearly a month later, invoices still hadn't been paid, leaving me in the embarrassing position of constantly explaining delays to my builders and suppliers. The most frustrating part is that these delays weren't caused by my project—they were caused by poor internal processes and staff who simply didn't seem equipped to handle construction lending efficiently. To anyone considering ANZ for a construction or home loan, I'd encourage you to do your homework and compare your options carefully. They don't offer anything particularly unique that other banks can't provide, but you may find yourself dealing with unnecessary delays, poor communication, and very little accountability if things go wrong. Hopefully your experience is better than mine. Mine certainly set the bar for how difficult a banking relationship can become. FYI Date of experience is from 01/11/2024 to till date.I had no choice but to stick as my other loans were fixed otherwise, I would have refinanced already.
0
Andrew Gelao
Verifizierte Bewertung
Avoid banking with ANZ
I have been a customer of ANZ for 20+ years. I am traveling overseas and the fraud protection squad keeps locking my credit card. The only way to fix this is to phone them which seems really unsafe, and of course is inconvenient and expensive whilst in another country. I have informed them several times of my travel and called in to have it lifted multiple times, but still they keep doing it. I am fed up and will be changing banks as soon as I return home. I assume they are trying to cut corners by using AI but are making a real mess of it. Bank with someone else, their customer service has declined steeply over last 5-6 years.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu ANZ New Zealand
Finanzdienstleistungsinstitut-Ranking →Häufige Fragen zu ANZ New Zealand
Ist ANZ New Zealand seriös?
ANZ New Zealand erreicht aktuell 2,0 von 5 Sternen aus 220 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Auckland, NZ) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden ANZ New Zealand?
Kundinnen und Kunden bewerten ANZ New Zealand im Schnitt mit 2,0 von 5 Sternen („Mangelhaft“) auf Basis von 220 Bewertungen. 43 davon stammen aus den letzten 12 Monaten.
Wo hat ANZ New Zealand seinen Sitz?
ANZ New Zealand hat seinen Sitz in Auckland, NZ. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu ANZ New Zealand gibt es?
Die bestbewerteten Anbieter in der Branche Finanzdienstleistungsinstitut sind Trading 212 (4,7 von 5), WorldRemit (4,3 von 5), Agos (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von ANZ New Zealand beansprucht?
Nein. Das Profil von ANZ New Zealand ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann ANZ New Zealand hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet ANZ New Zealand auf Bewertungen?
ANZ New Zealand: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann ANZ New Zealand negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.