Bewertung
2,5
Mangelhaft · von 5 Sternen
ALUA Hotels&Resorts Erfahrungen
2,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
26
2 in den letzten 12 Monaten
Hotel
12%
Anteil 5-Sterne-Bewertungen
Bewertungen (26)
2 in 12 MonatenIhre Stimme
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Collette
Verifizierte Bewertung
Shocking service from reception staff
Entertainment was on point, bathroom was dirty and grubby, food was absolutely disgusting resulting in myself being sick for 2 days, hotel kicked us out of our rooms over 11 hours early yet we had the room until bus arrived at midnight. Left us sat in reception with our suitcases, completely refused us food and water for over 11 hours!!!!! Wouldnt let us use facilities either, they booked us in on the 22nd yet didnt land until the 23rd and got our all inclusive removed the second they rudely kicked us out of our rooms so we lost 2 days all inclusive and 1 full night. Id rethink before you book here.
0
a froze
Verifizierte Bewertung
Alua suites fuertaventura
Alua suites fuertaventura The worst all inclusive ever the rooms are grotty bathrooms rusty nothing works and they not in hurry to fix it. The food is raw undercooked fatty mouldy and just awful meat pink lettuce frozen and broccoli served for breakfast. This is defo not a 4 star as advertised barely any star at all I’d imagine compared to my other holidays. It’s basically scamming people and should be stopped selling a 4 star it’s not even a 1 star
0
Georgia smith
Verifizierte Bewertung
Avoid!!!!!!
We have just come back from a ten night stay at Alua Calas De Mallorca the views from the hotel are beautiful. The food was okay but not labelled very well and lack of choice for young children especially if there slightly fussy eaters. We were a large group of 24. The sun bed situation is a nightmare if you’re not up at 6.30am you’re probably not getting one. Everyone reserved beds as did we as a group of 24 we reserved about 10 a day and were always on our beds. I think it was our second or third day we were sat on our sun beds at 10am when a German family approached us and claimed we were sat on their sun beds. They had laid their towels on top of ours to try and take the beds we were . They rudely approached us shouting and swearing and name calling telling us to get off their beds. We had young children with us and it was very loud and aggressive. The German man then proceeded to tip me off my sun bed causing me to fall on the floor! I asked them To just go away and stop causing issues in front of our small children. He then sat on my sun bed and refused to move all whilst his wife was screaming abuse at us all. He then also tipped my friend off her sun bed and she fell to the floor he started carrying the sunbed knocking into some of the other people we were with and hit someone in the arm with it. He took the beds off us and sat behind us. I went to the hotel reception to ask for some help and asked them to phone to the police, a lady came down to ‘help’ she said the police won’t come out to this even though we had been physically assaulted! Her words were she couldn’t educate people on how to behave. I asked her to move the family away from us to stop it from causing further issues and she didn’t she had a quiet word with them and that was it. Nobody came to check on us after the incident as we were all shaken up including all the children. We are mostly all women with only a few men with us so it was intimidating. The’re were several witnesses to this incident who all asked how we was and said it was appalling. The man in question was over 6ft tall and about twenty stone. Absolutely disgusting and unacceptable behaviour and we felt the hotel didn’t care at all. We spoke with our Jet2 rep who said she would look into it she came back to us and said the hotel weren’t interested and were quite rude and intimidating so she passed it up to someone higher. The management at the hotel are rude and don’t care. The man who did this should of been removed from the hotel or at least moved away from us, as all day after the incident he stared at us and sat and laughed and made us feel really uncomfortable all day. We were also sat on the terrace bar one night around 11pm when someone threw a full bottle of water off there balcony at us skimming my 4 year olds head. When reported to the hotel they weren’t interested again! Someone else in our party went to bed and there bathroom door wouldn’t open and when reported to reception they said go to the ground floor and use then toilet there!! They sent someone round the next Morning to fix it after them having no access to there toilet all night. The lack of empathy from the hotel management. We dealt with Esmarelda the manager she was rude and dismissive and didn’t really care that we had being physically assaulted by the guests in her hotel. As a big party we paid over £20,000 for this holiday and to feel unsafe whilst on a big family and friend holiday is completely unacceptable and all down to the hotels management team. Where was their duty of care? The English lady who worked in the Moka & Mar bar was an asset to the hotel such a lovely lady and couldn’t do enough for us. Most of the bar staff and waiters were good aswell. The lifts also took a long time and with prams etc it was a nightmare sometimes waiting over 20 minutes for a lift. Also no ramp down to the smaller pool for pram access making it really difficult. To be honest I would avoid this hotel at all costs we will not be returning and would advise others against it! After several holidays in Spain this will certainly be the last. I have never ever complained or wrote a bad review anywhere but I feel this was necessary.
0
Pauline McPartland
Verifizierte Bewertung
Mixed feelings about this place . The Jurys out
We are just home from an 8 day stay at Alua calles de mallorca . There were good and negative points about this place il summarise. positives. Beautiful place and location. stunning views. gorgeous beach 15 min walk away Housekeeping mainly always good. Laid back vibe. Animation team brilliant and managed to keep everyone entertained with their hard work and fun factor. Negatives. Dog in opposite room 0909 kept us awake for first 4 days of our holiday with constant yapping. Yes they allow Pets but travel agents state no pets allowed. This hotel confirmed they have allowed pets since last year. this ruined our holiday. shocking and inconsiderate to others allowing dogs here. The food was always cold and very repetitive The lifts were always broke and lights going off into complete darkness while in lift which was scary. very inconvenient as long waits for a lift. Sunbed culture there needs to be sorted as if you do not get down to the pool by 6 am ish to put towels on your bed then you wont have a bed that day. 4 days out of our 8 night stay we had no sunbed. if you dont take on the if you cant beat them join them theory then your truly stuck. The place has not much around to walk to. All that said, with one or two changes by management this place could be wonderful. If changes were made then we would return but we would hire a car next time. you need to get rid of dogs, spoilt our experience, the dog was even out in hotel bars of an evening . Katerina on reception was lovely, empathic and helpful. The lady who cleaned our room was brilliant and so nice. Gonzale and his mate shakira 😂😂were just brilliant on entertaining and loved the aqua gym and water dance . Ignatio the chef needs to smile as he is working in hospitality and people are on holiday.
0
Monique Hickey
Verifizierte Bewertung
Wouldn't recommend
Wouldn't recommend. Where to start....not enough plugs in room and straighteners etc can't get near a plug. They don't change the beds or towels. Staff abrupt and rude. Food not good for British people. Snack bar outside looks lovely outside but millions of flies sitting on the food. No insect fans either. Its a no from us Wouldn't come back
0
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Ist ALUA Hotels&Resorts seriös?
ALUA Hotels&Resorts erreicht aktuell 2,5 von 5 Sternen aus 26 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden ALUA Hotels&Resorts?
Kundinnen und Kunden bewerten ALUA Hotels&Resorts im Schnitt mit 2,5 von 5 Sternen („Mangelhaft“) auf Basis von 26 Bewertungen. 2 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu ALUA Hotels&Resorts gibt es?
Die bestbewerteten Anbieter in der Branche Hotel sind eDreams (4,4 von 5), Opodo (4,2 von 5), Lastminute (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
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