AloTrip Erfahrungen 2026: 4,1 von 5 (100 Bewertungen)

Bewertung

4,1

Gut · von 5 Sternen

Stimmen

100

0 in den letzten 12 Monaten

Reisebüro

59%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

0 in 12 Monaten

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customer

VN · 11. August 2025

Verifizierte Bewertung

SCAM

Complete SCAM company. Sent me a code to access my tickets that didn't work. I have been relentlessly trying to contact them, after at first being responsive, they have given me the run around. They would ask me for this info, or that, for my number so they could call (they never did). It's been a while now, they just ignore me. They have ran off with my money and I haven't received the tickets at all. AVOID AT ALL COST

0

11. August 2025

AloTrip

Antwort des Unternehmens · 11. August 2025

Hello Mr. Harry, Thank you for booking a return flight with us from Birmingham (BHX), United Kingdom to Valencia (VLC), Spain ưith Ryanair . This is Dũng, the founder of AloTrip. Sorry for any inconvenience you have experienced and I would like to explain the situation. First of all, we are REAL entities, not SCAM as you mentioned. We are registered with the Govt and follow the law. You have booked with us on 30 July 2025 and we have fulfilled our service to you; showing that the e ticket was sent out on the same day. Since we are just a Travel Agent so to protect our customer privacy, we used our company information to book the flight for you with RyanAir. We applied this for all customers, not only your case. So, when you try to manage your booking through RyanAir website with your own information, you certainly could not find it. On 5 August, you contacted us asking for this information but due to an internal issue with our customer service agent, she missed this email from you. We are really sorry for that. On 10 August, you contacted us again asking for this and one of our customer support agents immediately emailed and resolved your case. You can see the email history screenshot from our end: https://prnt.sc/vh7ISwBigsPd . In case you have not received those emails, I am sure you can find it at your Spam mailbox. I hope you can manage your flight now with RyanAir using our provided information. If you have any inquiry, just send us an email. Best regards, Dũng AloTrip - Founder

Martin C.

VN · 1. August 2025

Verifizierte Bewertung

AVOID THIS COMPANY AT ALL COSTS

I had to book a last-minute flight to Bangkok, so I used Kayak and was redirected to this intermediary (a Vietnamese company). Everything seemed fine at first — I booked the flight, paid around $120, and got a confirmation. But just 10 minutes later, I received an email saying: “Sorry, there was a mistake on our end. The flight price has increased. Would you mind paying the difference?” They then sent me a payment link — not for the difference, but for another $120, with no explanation. I had no clarity on whether the original amount would be refunded, or why the link was asking me to pay the full price again. No transparency, no professionalism. My flight was scheduled for the next day, and I had no time to deal with this kind of amateurism. Fortunately, I was in Hanoi, so I went directly to their so-called “headquarters.” I spent three hours there trying to resolve the issue. Turns out, the flight I initially booked wasn’t available anymore. They made me choose another one and charged me $20 more than the original price. They did speak English, but chose to ignore my complaints entirely. No apology, no gesture of goodwill — even though I had to pay for a taxi to get there, spent hours fixing their mistake, and ended up paying more than expected (I felt bad paying a fee for this quality of service, they truly didn't deserve it). To make things worse, they charged their service fees twice, then promised a same-day refund. It's been three days, and I’m still waiting. It’s not just about the refund — it’s the overall experience: poor communication, lack of accountability, and zero customer care. If I hadn’t gone there in person, I’m convinced the issue wouldn’t have been resolved in time and I would have missed my flight. Absolutely not recommended.

0

1. August 2025

AloTrip

Antwort des Unternehmens · 1. August 2025

Hello Martin Catala, This is Dũng, founder of AloTrip and sorry for the bad experience you have faced with us. First and foremost, please accept our sincerest apologies for the inconvenience and dissatisfaction you experienced with our ticket office service. We truly value your feedback and are deeply sorry that your expectations were not met. At AloTrip, we are committed to providing our customers with high-quality service, and we regret that we fell short in your case. Please rest assured that we are reviewing the situation carefully and taking appropriate steps to ensure this does not happen again in the future. Regarding your refund, we have done the refunding on our part, but maybe because of the banking transaction process, it hasn't reached you yet. We are so sorry for that inconvenience, we will check again and update you. If there is anything we can do to make up for the inconvenience or assist you further, please do not hesitate to let us know. We truly appreciate your understanding and hope to have the opportunity to serve you next time with better service and of course better deal. Once again, sincerely sorry for the inconvenience caused to you and thank you for all your feedback. I would like to invite you to our office and offer you the coffee and explain how we can resolve your issue. Best regards, Dũng AloTrip - Founder

Nguyen thị Hien

VN · 23. Juli 2025

Verifizierte Bewertung

Phục vụ khách hàng rất tốt

0

23. Juli 2025

Landung

VN · 1. November 2024

Verifizierte Bewertung

Good service.

Good service. Thanks for your help

0

1. November 2024

customer

VN · 28. Oktober 2024

Verifizierte Bewertung

good service 24/7

0

28. Oktober 2024

Die Akte

Reisebüro

Antwortet blitzschnell

Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.

Alternativen zu AloTrip

Reisebüro-Ranking →

Häufige Fragen zu AloTrip

Ist AloTrip seriös?

AloTrip erreicht aktuell 4,1 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (No 17, Luong Dinh Cua Street, Kim Lien Ward, Dong Da District, 100000 Hanoi, VN) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden AloTrip?

Kundinnen und Kunden bewerten AloTrip im Schnitt mit 4,1 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen.

Wo hat AloTrip seinen Sitz?

AloTrip hat seinen Sitz in No 17, Luong Dinh Cua Street, Kim Lien Ward, Dong Da District, 100000 Hanoi, VN. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu AloTrip gibt es?

Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Alpaca Expeditions (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von AloTrip beansprucht?

Nein. Das Profil von AloTrip ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann AloTrip hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet AloTrip auf Bewertungen?

AloTrip: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann AloTrip negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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