Bewertung
1,4
Schlecht · von 5 Sternen
Krankenversicherungallianzworldwidecare.com
Allianz Care Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
96
28 in den letzten 12 Monaten
Krankenversicherung
6%
Anteil 5-Sterne-Bewertungen
Bewertungen (96)
28 in 12 MonatenIhre Stimme
Erfahrung zu Allianz Care schreiben
MONICA MATTIOLI
Verifizierte Bewertung
Esperienza estremamente negativa
Purtroppo non si tratta di un singolo disservizio, ma di una lunga serie di problemi che, nel tempo, mi hanno portata a perdere completamente la fiducia in questa assicurazione. La polizza mi era stata proposta come una soluzione per evitare i tempi e la burocrazia del Servizio Sanitario Nazionale. La realtà che sto vivendo è ben diversa: settimane di attesa, telefonate, solleciti, risposte tardive e continui rimbalzi tra assicurazione e strutture convenzionate, anche per prestazioni previste dalla polizza. L'ultimo episodio è emblematico: dopo aver richiesto il check-up annuale e aver spiegato più volte che avevo necessità di effettuare gli esami prima di partire, mi è stato fissato un appuntamento. Mi sono presentata a digiuno e con il campione delle urine, per poi scoprire sul posto che l'assicurazione non aveva comunicato nulla alla struttura e quindi gli esami non potevano essere effettuati. E questo è solo l'ultimo di una serie di episodi simili. Trovo inaccettabile dover spendere così tanto tempo per ottenere servizi che dovrebbero essere semplicemente organizzati e garantiti dalla polizza. Se devo essere io a fare da tramite tra assicurazione e struttura sanitaria, a cosa serve avere un'assicurazione sanitaria? La cosa è ancora più deludente considerando che la polizza mi è stata proposta attraverso la mia banca (UniCredit), alla quale ho affidato anche altri servizi. Dopo questa esperienza, difficilmente rinnoverò la polizza e sto seriamente valutando anche il mio rapporto complessivo con la banca. Non consiglio questa assicurazione a chi cerca soprattutto rapidità, efficienza e semplicità nella gestione delle prestazioni sanitarie.
0
Mike F
Verifizierte Bewertung
They are so, so bad
They are so, so bad. Denied claims for no good reason, paper processes, etc. Want to fight with your insurance provider over small stuff? Choose Allianz!
0
Bruce McRae
Verifizierte Bewertung
ALLIANZ ARE DREADFUL IN THE UK
While Allianz are excellent in Asia, I tried to use my worldwide coverage in the UK as I had to have a Cystoscopy, an MRI and ultimately an operation to remove a kidney stone. I never had any issues when using Allianz in Asia where I work, but trying to get claims paid for these UK procedures - about £11,000 in total - was a NIGHTMARE THAT LASTED SIX MONTHS AFTER TREATMENTS. The claims team for the UK is based in Ireland and are DREADFUL. They could not understand that discovery and referral covered an NHS GP and the private specialist. They kept demanding that the specialist prove when the condition was discovered or showed symptoms, while that was all provided by the GP. They refused to pay for my initial examination by the specialist asking WHAT TREATMENT WAS PROVIDED IN THAT APPOINMENT. They refused to understand that an examination appointment was needed and not straight to treatment. They then repeatedly refused hospital documentation because the costs were from the hospital finance team and the medical report and treatment recommendations were from the specialists. They demanded one document with all details of symptoms, diagnosis, medical assessment test results and costs - the hospital said they were very rude didn’t respond to messages and the demand for everything in one document they had never seen before. I had to send I think about 100 emails to demand the insurer claims department stop sitting on their hands, requesting strange custom documents and it felt like doing everything they could to delay approval and payment, even for my straightforward and obviously necessary treatment. After six months I was exhausted but they approved and paid all the claims. It’s a shame the Irish claims team is so nasty as the Asian claims teams are great. However since I sometimes need treatment in the UK and sometimes in Asia I just switched to IMG Worldwide Health. Allianz - fire your Irish claims team leadership and weed out the dreadful performers there. They are killing your brand outside Asia.
0
Lara Mazzoni
Verifizierte Bewertung
Months of delays, repeated requests and no proper claim resolution
I am extremely dissatisfied with Allianz’s handling of two separate claims under our health insurance policy. For my son’s TMJ treatment, I have had to contact Allianz repeatedly for more than two months — approximately 3 times — despite providing the clinical letter, diagnosis, paid receipt and supporting documentation. His condition is a diagnosed temporomandibular joint disorder involving jaw locking, displaced discs, synovitis and impaired jaw function. It is not routine dental treatment simply because the specialist providing the treatment is a dentist. Allianz has repeatedly failed to understand or correctly classify the claim, while sending generic responses and delaying a clear decision. In another claim, Allianz repeatedly requested a GMC number from a qualified acupuncturist registered with the British Acupuncture Council. A traditional acupuncturist would not normally have a GMC number because the GMC registers medical doctors, not acupuncturists. This was explained several times, yet Allianz continued to request irrelevant documentation. These claims have been supported by full documentation, and similar treatments were covered in previous years. The current process appears designed to delay, frustrate and exhaust policyholders rather than assess valid claims fairly and efficiently. The customer service has been inconsistent, slow and poorly informed. Complaints are met with formulaic responses rather than proper investigation or accountability. Based on my experience, the very poor rating is entirely understandable. I would not recommend Allianz to anyone expecting responsive, knowledgeable and reliable claims handling.
0
Lena Wagenfuehr
Verifizierte Bewertung
Double booking, and up to the patient to check
The hospital I currently use for serious health issues is having contract disputes. Half of the services they provide are being outsourced - obviously to the lowest bidder. I have to get multiple scans for a particularly alarming problem - this is NOT the time for an international "who is the most incompetent" competition. On the day I received a written confirmation for a CT scan at the hospital, I received a voicemail from Allianz to contact them to schedule a CT scan. I like having written poof in black and white, so I called Allianz to tell them I already had an appointment elsewhere. The "person" I was talking to insisted I needed to schedule the scan at their location - if I needed to "double check" with the hospital, I should do so (not them!) This is the state of healthcare today- not only do patients have to subject themselves to radiation in multiple examinations, they have to do the admin of hospitals and insurers unpaid! Can someone please find a responsible adult somewhere stop the insanity already?
0
Die Akte
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Ist Allianz Care seriös?
Allianz Care erreicht aktuell 1,4 von 5 Sternen aus 96 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Dublin, IE) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Allianz Care?
Kundinnen und Kunden bewerten Allianz Care im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 96 Bewertungen. 28 davon stammen aus den letzten 12 Monaten.
Wo hat Allianz Care seinen Sitz?
Allianz Care hat seinen Sitz in Dublin, IE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Allianz Care gibt es?
Die bestbewerteten Anbieter in der Branche Krankenversicherung sind Saga Insurance (4,1 von 5), HUK-COBURG (3,9 von 5), Meilleurtaux (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.