Bewertung
4,1
Gut · von 5 Sternen
Schwimmbecken-Reinigungsdienstaiper.com
Aiper Erfahrungen
4,1von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
746
549 in den letzten 12 Monaten
Schwimmbecken-Reinigungsdienst
36%
Anteil 5-Sterne-Bewertungen
Bewertungen (746)
549 in 12 MonatenIhre Stimme
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GEORGE PATRIK
Verifizierte Bewertung
Two failed Aiper robots and a very disappointing after-sales experience
My experience with Aiper has unfortunately left me extremely disappointed, both with the reliability of the products and with the company's after-sales support. My original Aiper Seagull Pro developed a fault while it was still under warranty. Aiper accepted the problem and, in 2024, replaced it not with a new unit, but with a refurbished Seagull Pro. There is an important additional detail regarding my original unit: its serial number belonged to the range of Seagull Pro units that Aiper subsequently recalled. Shortly after my case had been handled, Aiper announced a recall affecting that serial-number range due to identified problems with those units. So my first Seagull Pro failed while under warranty and was subsequently confirmed to belong to a series affected by an official recall. The solution I had already received from Aiper was a refurbished replacement unit. Unfortunately, approximately two years later, that refurbished replacement unit has now also developed a serious functional failure. Despite being fully charged, it operates for approximately one minute and then stops completely with a red warning light. I contacted Aiper and cooperated fully with their support team. I followed their troubleshooting instructions, performed all the tests they requested and even provided a video clearly demonstrating the problem. After a long exchange of emails with several Aiper customer service representatives, Aiper acknowledged that the replacement unit appears to have a malfunction. However, because the replacement is now considered outside the warranty period, I was offered a paid repair costing approximately €202. I fully understand that warranties have an expiration date. The expiration of the warranty itself is not the reason for this negative review. What disappoints me is the complete history of this case. My first Aiper cleaner failed while under warranty. It subsequently turned out to belong to a serial-number range affected by an official recall. Aiper replaced it with a refurbished Seagull Pro rather than a new unit, and approximately two years later that refurbished replacement has also failed. Despite this experience, I was still prepared to remain an Aiper customer. Instead of paying €202 to repair an older refurbished replacement unit, I asked Aiper whether they could offer me a meaningful goodwill discount toward purchasing a new-generation Aiper cleaner. Their offers were: €50 toward a Scuba S3 €60 toward a Scuba V3 €80 toward a Scuba X1 I was particularly disappointed when I checked Aiper's own European website and found that similar promotional discounts and offers are already available to ordinary customers. Therefore, I did not consider these amounts to represent a meaningful goodwill gesture for a customer who had experienced failures with both an original unit and its replacement. Aiper also proposed its trade-in program. However, I live in Greece and would have to deal with sending a large and heavy defective pool robot abroad for evaluation, without even knowing in advance what trade-in value I would receive. For me, this option made little practical or financial sense. I contacted Aiper one final time and explained very clearly that I was not asking for another free repair simply because I believed I was entitled to warranty coverage. I asked management to consider the complete history of my case and offer me a genuinely substantial goodwill discount that would give me a reason to purchase another Aiper product. Their final response was essentially that, because the replacement unit is outside warranty, they could only offer the same options already discussed. That was particularly disappointing. To summarize my experience: My first Seagull Pro failed under warranty. Its serial number was subsequently included in a range affected by an official recall. Aiper replaced it with a refurbished Seagull Pro rather than a new unit. Approximately two years later, that refurbished replacement also failed. After extensive troubleshooting and correspondence, I was offered a €202 repair or discounts of only €50–€80 toward purchasing yet another Aiper cleaner. Even after all of this, I was prepared to give Aiper another chance and purchase a third cleaner. I simply expected the company to acknowledge the unusual history of my case with a genuinely meaningful commercial gesture. Unfortunately, they chose not to do so. After this experience, I have lost confidence both in the long-term reliability of Aiper products and in the level of after-sales support provided when a customer experiences repeated product failures. Based on my personal experience, I cannot recommend Aiper.
0
Jerry Ralph
Verifizierte Bewertung
We had an issue with our Aiper Seagull…
We had an issue with our Aiper Seagull 800B pool vacuum. I was able to talk to someone on the phone who was very nice and helpful. After not being able to resolve the issue with the unit, they sent a replacement unit. I appreciate the fast response and they were easy to communicate with. It was a pleasure doing business with this company. Highly recommend their products!
0
totoren
Verifizierte Bewertung
Robot Aiper Seagull Pro Non fiable
J’ai acheté un robot Aiper Seagull Pro il y a 2 ans il est déjà tombé en panne électronique 3 fois, le sav n’est pas mauvais et réactif mais on se retrouve à devoir expédier des cartons de 15kgs et être privé de robot en pleine saison. Donc ma garantie viens de ce terminé et le service client me propose uniquement des solutions pour racheté un appareil chez eux... Moralité cela fait très cher pour les rares moment où l'appareil fonctionne.
0
M.B
Verifizierte Bewertung
Enttäuschender Service bei defektem Neugerät
Mein Aiper Scuba S1 ist nach gerade einmal 4 Monaten bereits defekt und geht ohne Ladeschnur gar nicht mehr an. Seit einer Woche diskutiere ich nun schon mit dem Support. Mir wurden bereits vier verschiedene Kundenberater zugewiesen – ständig antwortet jemand anderes und der Service wirkt wie ein reiner KI-Bot, der einen nur mit vorgefertigten Textbausteinen abspeist. Das mir gesetzlich zustehende Ersatzgerät wurde mehrfach stur verweigert und meine daraufhin geforderte Rückzahlung des Kaufpreises ebenso. Stattdessen beruft man sich ständig auf interne 30-Tage-Richtlinien und bietet stur nur eine Reparatur an. Das Ganze ging jetzt so weit, dass ich mir heute juristischen Rat bei meiner Rechtsschutzversicherung geholt habe und wir dementsprechend handeln werden um das Geld erstattet zu bekommen. Weder Produktqualität noch Service überzeugen.Bloß die Finger weg von Aiper!!
0
Michael Swanson
Verifizierte Bewertung
I purchased an Aiper robotic pool…
I purchased an Aiper robotic pool cleaner and my first unit was recalled due to a safety concern. In May of 2025, I was shipped an Aiper Scuba S1. The unit came with a one year warranty. The unit lasted until July of 2026 just over the warranty time frame. I contact the support team and asked about my options which was a flat $230 repair on something they have not even looked at or $100 trade in on a new unit only if it is $500 or more. A new Scuba S1 is $499 so it would not qualify. I asked Aiper to reconsider these options and the answer was a flat no. I am not a satisfied customer and I am posting this poor review for a bad product, a bad warranty, and poor customer support. Stay away from Aiper.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 98 % der negativen Bewertungen.
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Ist Aiper seriös?
Aiper erreicht aktuell 4,1 von 5 Sternen aus 746 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Suite 350, 2700 Cumberland Parkway, 30339 Atlanta, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Aiper?
Kundinnen und Kunden bewerten Aiper im Schnitt mit 4,1 von 5 Sternen („Gut“) auf Basis von 746 Bewertungen. 549 davon stammen aus den letzten 12 Monaten.
Wo hat Aiper seinen Sitz?
Aiper hat seinen Sitz in Suite 350, 2700 Cumberland Parkway, 30339 Atlanta, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Aiper gibt es?
Die bestbewerteten Anbieter in der Branche Schwimmbecken-Reinigungsdienst sind Peikert Immobilien (4,1 von 5), Baches Piscines (4,2 von 5), Outl1 (3,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Aiper beansprucht?
Nein. Das Profil von Aiper ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Aiper hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Aiper auf Bewertungen?
Aiper: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Aiper negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.