Bewertung
1,6
Mangelhaft · von 5 Sternen
2ndhomes Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
21
4 in den letzten 12 Monaten
Reisebüro
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (21)
4 in 12 MonatenIhre Stimme
Erfahrung zu 2ndhomes schreiben
Andrei Avsievich
Verifizierte Bewertung
Bait and switch
Bait and switch. Offered me a replacement apartment, which was 100 EUR a day cheaper. Wrote me "Please note that this change will be handled internally, so it will not appear directly on your booking channel. All future information and instructions will apply to the replacement apartment, and there will be no additional charges for this adjustment."
0
Amit Sarmah
Verifizierte Bewertung
Dishonest
Dishonest, untrustworthy. My wife and I booked an apartment from 2ndHome in Helsinki. Did not provide correct information at the time of booking. The key collection point was a mile away from the apartment. The keys did not open the apartment. No support was available phone calls not answered . Could not get in to the apartment. Still refused to refund the deposit on false pretext. After a lot of persuasion through Booking.com and myself got the deposit back. Never ever would recommend someone to use their apartment.
0
JP
Verifizierte Bewertung
Untrustworthy, got scammed by 2ndhomes Tampere / Shillinki Hosting Oy
Extremely poor experience with 2ndhomes Tampere / Shillinki Hosting Oy. We booked an apartment that was advertiset as non-smoking and allergy friendly. Instead got a dirty flat that reeked heavily of sigarette smoke. Needless to say we were not able to stay. Their response when we brought this issue up with them? Complete and utter dismissal, straight up refused to help us. At the end after many stern messages they wanted to set us up with another apartment but of course asked us for more money. Got totally scammed.
0
AE
Verifizierte Bewertung
Untrustworthy and misleading – do not book with 2ndhomes
My experience with 2ndhomes Oy was extremely negative and deeply concerning. Two days before arrival, my confirmed Hotels.com booking was unilaterally changed to a different apartment without my consent, and afterwards communication came from multiple email addresses and even foreign phone numbers, which felt highly unprofessional. The apartment we received was not clean (sticky surfaces, stained linens, dirty dishes, sofa with a sharp screw sticking out), and there was a broken glass in the dishwasher. We immediately reported this and were assured this would not affect our deposit. After check-out, I received an email from them accusing us of smoking, drug use, and breaking the glass (which they already assured would not affect us) — none of which is true. Despite leaving the apartment in better condition than we found it, 2ndhomes withheld the full deposit and charged an additional amount to my credit card. The company never provided any breakdown or explanation for these charges. Instead, I only received repeated copy-paste replies about “rule violations.” This combination of unauthorized charges, lack of transparency, and contradictory communication is deeply troubling. Based on my experience, I strongly recommend avoiding this company.
0
KL
Verifizierte Bewertung
The company is a scam!
We booked an apartment in Helsinki for two nights via Hotels.com, but it was cancelled two days before our stay. We were rebooked with 2ndhome, which required a 200€ sequrity deposit. The apartment was nice but not properly cleaned. Some glasses and dishes were broken, which we immediately reported and they confirmed that we wont be charged for that. We left the apartment cleaner than we found it. After checkout, we received an email claiming violations such as smoking, drug use, and broken glass, none of which were true. 2ndhome informed us that they will be retaining the security deposit and apply additional charges (300€). They included photos without timestamps of items that we have never seen. None of us smoke or use drugs. Despite our explanations, 2ndhome keeps sending the same automated response. This is a scam! A police report has been filed.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
FI
Alternativen zu 2ndhomes
Reisebüro-Ranking →Häufige Fragen zu 2ndhomes
Ist 2ndhomes seriös?
Für 2ndhomes liegen bisher 21 öffentliche Bewertungen vor (1,6 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: FI. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu 2ndhomes gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), 321 WEG (3,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von 2ndhomes beansprucht?
Nein. Das Profil von 2ndhomes ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann 2ndhomes hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet 2ndhomes auf Bewertungen?
2ndhomes: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann 2ndhomes negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.